Print 103 comment(s) - last by MrPoletski.. on Aug 14 at 9:22 AM

The latest in a string of problems afflicting the new MacBook Pros, users are now reporting poor hard drive performance, random beeping, and clicking noises reportedly coming from the drives. The issue appears to be with the Seagate 500 GB drives shipping with many of the new MacBooks.  (Source: Apple)
More problems plague Apple's latest laptops, but a fix may be in store

Apple's MacBook Pro laptops certainly have their upsides.  Cut out of a block aluminum, they feature the attractive unibody design and industry leading battery life, while keeping to the ultra-portable 4 lb. and under weight range.  And their Core 2 Duo Intel processors and 9000 series NVIDIA graphics would seemingly make for a good experience, whether you were booting Windows Vista (or Windows 7) or OS X.

However, the newly launched luxury notebooks have not been without problems.  Early on their SATA speeds were found to be capped to 1.5 Gbps -- an update removed the cap and allowed transfer speeds of 3 Gbps.  Additionally, some of the new MacBook Pro laptops have experienced display issues, with many users reporting failing graphics.

Now Apple has another quality headache on its hands.  At least a couple hundred users have reported that Seagate 500 GB hard drives on their new 15" and 17" MacBook Pros have been experiencing poor performance, as well as making random beeping and clicking noises 20 or more times a day.  The Apple Support forum has an 82-page, 1000+ comment thread on the issues.

Describes one user who goes by the screenname Wessto:
I recently purchased a new MBP 15, 3 Ghz, 500 GB 7200 rpm hard drive, build-to-order. The hard drive appears to be a seagate ST9500420ASG. I am experiencing a strange hard drive click followed 80% of the time by a beep. It is definitely not a beep from the speaker. Additionally, it happens at any time, even when the computer is sitting on a perfectly still table. It is exactly the same sound as what is documented at" rel="nofollow

and mine too appears randomly approximately 15-20 times per day. It does not appear to matter if the computer is under light or heavy use and it seems truly random when it occurs. Another user on youtube has also experienced this with their new MBP 15 and sent me a wav file with the same sound mine is making. So far, his experience is that it does NOT occur under bootcamp. This leads me to believe that it is something specific to OSX. Turning off the "put hard drive to sleep when possible" does not seem to make any difference. I have not personally tested bootcamp on my machine to confirm that mine is the same, but the original poster of the youtube video linked above also seems to think it is OSX specific.

Some users are reporting that the beeping is becoming less frequent, possibly due to a firmware update.  Other customers, though, are becoming frustrated.  Stated one MacBook owner, speaking to Apple blog site AppleInsider, "The crazy thing is that you can read comments about AppleCare Engineers stance on this issue: 'Its normal behavior,' (and) 'Apple´s Working on a fix.'  Also, some of them are recommending doing a complete reinstall, when this issue is factory related."

Apple reportedly is working on a full fix for the problem.  Representatives from Apple, according to affected customers, reportedly have told their customers that Apple is "highly aware" of the issue and that finding a fix is one of the company's "highest priorities."  However, they ask that for the time being users "live with" the problems plaguing their pricey purchases.

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RE: Throw those Nvidia chips out.
By headbox on 8/8/2009 9:35:31 PM , Rating: 2
That's what you call "anecdotal evidence" and is unreliable logic at best. Some day you'll go to college and learn it for yourself.

I had a Dell Precision Pro that was $2,500 and needed the screen replaced twice, the mainboard once, and the hard drive once. I've had two MacBook Pros for $2,000 without any problems. So using [u]your logic[/u] Dell computers are more expensive and will break repeatedly, while Apples are cheaper and reliable.

RE: Throw those Nvidia chips out.
By Tsuwamono on 8/9/2009 8:54:42 AM , Rating: 5
While I agree with your view on his comments I disagree with the Apple being cheaper and more reliable then a PC.

More reliable then a DELL well for sure, my 95 dodge neon with 2 cyl. misfiring was more reliable then a DELL.

Cheaper though? Well not really since the cheapest Apple you can get is what? 1500$ where as the cheapest dell you can get is like 600$

Why would you spend 2500$ on a Dell btw? lol ESPECIALLY being that you're obviously somewhat tech savvy if your on here.

RE: Throw those Nvidia chips out.
By Pirks on 8/9/09, Rating: 0
RE: Throw those Nvidia chips out.
By Tsuwamono on 8/9/2009 3:38:52 PM , Rating: 3
my bad, only double the cost of a dell with the same quality lol

RE: Throw those Nvidia chips out.
By Pirks on 8/10/09, Rating: -1
RE: Throw those Nvidia chips out.
By Griswold on 8/10/2009 7:27:34 AM , Rating: 3
And after buying all the necessary "extras" we're back up near 1500, arent we?

RE: Throw those Nvidia chips out.
By just4U on 8/10/2009 12:15:10 PM , Rating: 2
That's a talking point used by Apple. Not really relevant as you can get all those necessary "extras" or their equivelents for free.

By damianrobertjones on 8/9/2009 3:47:18 PM , Rating: 3
Ummm... bad luck if you ask me.

35 Dell desktops... 8 years. Only once has a mainboard been replaced on one machine.

RE: Throw those Nvidia chips out.
By NesuD on 8/9/2009 5:42:25 PM , Rating: 2
That's what you call "anecdotal evidence" and is unreliable logic at best. Some day you'll go to college and learn it for yourself.

Taking 196 and 119 million dollar charges in the 2nd quarter of 2 consecutive fiscal years is hardly anecdotal. While the Apple portion can be called partly anecdotal anything to do with nvidia mobile gpu's is definately not. That is a very real problem that affects any OEM using their parts including Apple. Combine that with all the weird behaviours being attributed to OSX bugs and I can see where the poster is coming from. Ultimately Apple chose to use Nvidia parts and Apple chose to Use 500 gig Seagate drives so they have to bear the responsibility if those parts dont live up to their customers expectations.

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