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Print 60 comment(s) - last by sweeteski.. on Apr 19 at 11:47 PM

Users feel the pain of being early adopters, thankfully Apple gives hope

Apple has been doing quite well lately, especially when it comes to drumming up support for new products. It's MacBook Pro is no exception to the rule -- but rightly so. The popular notebook has been receiving praise from various publications and orders have been flying.

Despite its popularity as a "must have" Apple product, the MacBook Pro is encountering a lot of issues. Many users are reporting similar issues to the ones I pointed out. To recap from my blog:
  • AirPort does not automatically rejoin a preferred network after waking up from sleep mode. This does not happen with my PowerBook. Settings are the same.
  • AirPort would drop down to nearly 1 block randomly once in a while. This also does not happen with my PowerBook.
  • At the lowest screen brightness setting (one block), the LCD's backlight flickers noticeably. This is pretty annoying.
  • Heat is a big issue. The MacBook Pro gets so hot that I cannot place it on my lap if I'm wearing shorts. And even if I am wearing pants (instead of shorts), it's still very uncomfortable. Using the AC power, the palm rest area becomes very warm, and the area above the F keys is very hot. I do not notice this with the PowerBook.
We have confirmed with several MacBook Pro owners that these problems do in fact exist, and are not just isolated issues. While being at the forefront of technology is great, early adopters often find themselves with products that have shipped with a few quirks yet to be addressed.

I spoke with Apple over the weekend, and to my surprise, some of the issues are well known. Known well enough in fact, that Appe has already started addressing these issues in updated MacBook Pros. According to Apple, it has begun replacing the mainboard inside its MacBook Pros with a new revision. It calls the udpated product "revision D", which is identifiable by product serial number.
  • Serial numbers starting with W8611: revision D
  • Serial numbers starting with W8610: revision C
Apple said that revision D MacBook Pros have many issues addressed and improvements made, including fixes to the above mentioned issues. We were also able to get a hold of a MacBook Pro that just arrived during the week with a serial number starting with W8612, which did not exhibit any of the above issues. Many users are also reporting that their MacBook Pros become extremely hot to handle, especially in the area above the F keys and underneath the notebook itself. In fact, my MacBook Pro gets so hot that placing it in your hands is almost unbearable, and leaving it on a bare lap is next to impossible. According to Apple, the MacBook Pro should never become hot to the point of being uncomfortable. The representative I spoke to said "that should not happen. If it is, bring back your MacBook Pro and we'll give you an updated version."

Besides the problems that we are seeing, other users are also reporting that their MacBook Pros create a very uncomfortable whining noise, which is fixed by launching a widget or by using PhotoBooth -- oddly enough this solves the problem until the next reboot.

Those who are having issues with their MacBook Pros should first check for the identifying serial number, and then contact Apple to address the issue.


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Does not rejoin network
By CU on 4/3/2006 9:34:31 AM , Rating: 2
My old 1.25ghz G4 PowerBook does not does not automatically rejoin a preferred network after waking up from sleep mode. So, this has nothing to do with the new ones. I think it is just another bug in OSX. Also when I change location under the apple menu it will not select the correct wireless connection all the time. Mine also gets almost to hot to sit on my lap. I think if they would switch from a medal case to plastic cast that would help this problem alot.




RE: Does not rejoin network
By creathir on 4/3/2006 10:29:18 AM , Rating: 2
Bugs?? In OSX?? NEVER!
Seriously, if this is a common issue from Powerbooks to Macbooks, I would almost bet that this is a bug/design issue. Hopefully Apple will jump on this one as well.
- Creathir


RE: Does not rejoin network
By Rolphus on 4/3/2006 11:00:20 AM , Rating: 2
My 1.67GHz 15" non-highres PowerBook had this problem, and I took it back - the highres version was out, and I swapped it for that, using the Airport problem as an excuse... since then, I've had few problems with Airport.

If this does happen, something I've seen that often fixes it is deleting the system keychain entry for your WEP/WPA/whatever password and then re-entering it when it comes up. That's fixed it for me in the past.


RE: Does not rejoin network
By mlist53 on 4/3/2006 1:33:40 PM , Rating: 2
my 1.25ghz powerbook does rejoin preferred network on wake, nearly all of the time. back in the 10.3.x days every other airport driver update would either improve or degrade airport performance, but I haven't seen that happen in a while.

my palm rest area gets warm, but not uncomfortable. the bottom gets too hot for shorts.

I like apple hardware quite a bit. but I usually wait for at least a couple revisions before buying.


By anonymousoaiuwenawg on 4/3/2006 1:58:11 PM , Rating: 2
What you are experiencing is a fixable glitch. My 1.25 always reconnected automatically until a few months ago when it suddenly stopped. A Genius Bar friend of mine suggested I delete and recreate the Location I was using, and that solved the problem. For all I know the same fix will work for the MBP.


RE: Does not rejoin network
By panphage on 4/4/2006 1:17:04 AM , Rating: 2
I'm pretty sure I had this same problem, and it's a misconfiguration:
In System Prefs, go to Network, select the correct location, and select Airport from the dropdown. In the airport tab, near the bottom, click Options. A sheet will pop out, unclick "Disconnect from wireless networks when I log out". That's what fixed it for me.


This is getting ridiculous
By Bonrock on 4/3/2006 12:49:57 PM , Rating: 2
From the DailyTech article: Users feel the pain of being early adopters, thankfully Apple gives hope

I'm sorry, but the unabashed pro-Apple slant of the press is getting pretty ridiculous. The problems you described with your MacBook Pro are pretty severe, and in my opinion, a bit beyond the standard "early adopter" issues. Any company should (and would) replace a laptop with that many problems. If that were my laptop, I would be upset with Apple for having that many problems in the first place.

Could you guys at least pretend to have some journalistic neutrality? Seriously, Steve Jobs could run over you with his car and then pay for your hospital bills, and you guys would worship him for paying for your hospital bills.




RE: This is getting ridiculous
By PT2006 on 4/3/2006 1:20:40 PM , Rating: 2
except he completely slams the MBP in the article before this one:

http://www.dailytech.com/article.aspx?newsid=1574

What exactly were you expecting?


RE: This is getting ridiculous
By Tuan Nguyen on 4/3/2006 1:56:27 PM , Rating: 2
quote:
I'll have to give myself a few more weeks to really flush out any other problems, but so far the only issues that have cropped up are the ones I've already mentioned. Despite these issues, if the MacBook Pro is an indication of where Apple hardware and software is headed, I am eagerly waiting for more.


I guess that would be completely slamming. ;)


Tuan


RE: This is getting ridiculous
By 67laura7 on 4/5/2006 12:28:30 PM , Rating: 2
i've got a macbook with s/n w86w0b

with power cable attached, i can't touch upper left corner

geez, so much for early adopter (cuz my iBook died, wish i had it back)


RE: This is getting ridiculous
By 67laura7 on 4/5/2006 12:32:05 PM , Rating: 2
ooops - didn't post complete s/n

W86120B1VJ0

no whine, hotter than ****

david


Untrue
By alevy on 4/3/2006 1:57:06 PM , Rating: 2
The original post states that laptops with the serial number ending in 12 do not exhibit any of these problem? Incorrect. Mine is W86124E7VJ3 and it exibits EVERY one of the problems. I just received my last week on tuesday direct from apple (Shipped from Shanghai - 2.16Ghz) and its hot as hell to the touch, whines, does not rejoin airport from sleep.

Ill be bringing it back to the apple store every week until these problems are fixed. The heat and whine concern me, the airport is just an annoyance.




W8608
By Oxonium on 4/3/2006 2:26:10 PM , Rating: 2
My MBP is W8608 and it gets so hot I can barely touch the back. It don't get the whine problem with mine but Airport does drop from time-to-time. The big problem I have is that I'm starting to get dead pixels in the lovely display. Anyone know Apple's dead pixel policy?


RE: W8608
By alevy on 4/3/2006 2:51:58 PM , Rating: 2
Wish i could tell you.. im fairly new to apple land :) So far the laptop functionally has been spectacular.. but the heat and the whine (which i only noticed twice) are dreadful.


RE: W8608
By danblack on 4/3/2006 5:58:27 PM , Rating: 1
Earlier this year a friend came from NZ to my place in NYC. He purchased a Powerbook G4 and afterwards one of the pixels didn't "die" but was converted to all green. Apple has a very complex dead pixel replacement policy depending on the region(s) the pixel(s) may be in, and the number of them, and I believe whether they are dead or not... He took it to the SoHo store and they refused to replace it. But when he got back to NZ they replaced it for him, no questions asked.

Nonetheless, I came across an article on how to fix stcuk pixels not too long ago. I haven't done this myself, so y'know... grain of salt.

http://wiki.ehow.com/Fix-a-Stuck-Pixel-on-an-LCD-M...


RE: W8608
By Oxonium on 4/3/2006 9:45:44 PM , Rating: 2
Thanks for the help danblack. Unfortunately, no luck. I called AppleCare and they're going to replace the MBP. The update to 10.4.6 released today helped with the Airport issues, but did nothing for the heat or the display isues. They didn't seem concerned with the heat, but they said they'd replace the computer because the screen seemed to be getting worse. Since the time I posted earlier today, I've found 5 new areas of dead pixels. Hopefully it doesn't take too long to do the exchange. I'm moving in a month. Damn, there's another black spot...


thanks for the chuckle
By koomo on 4/3/2006 8:07:14 AM , Rating: 4
quote:
And even if I am wearing pants, it's still very uncomfortable.
Is Anandtech a pants-optional workplace? So is my home office.




RE: thanks for the chuckle
By Tuan Nguyen on 4/3/2006 8:11:27 AM , Rating: 2
Instead of shorts of course. ;)

Tuan


RE: thanks for the chuckle
By kilkennycat on 4/3/2006 1:14:19 PM , Rating: 2
No kids ? Sue Apple..... :-)


about using it on your lap
By canuck44 on 4/3/2006 9:42:47 AM , Rating: 2
Hey,

I do believe the manual actually states not to use the computer on your lap. I think that is why they reference the computer as a portable and not a laptop. As far as why it get's hot where it does it's basically the same design as the previous models which means the processor, i/o controller, and video chipset are all located directly under the F keys attatched to a metal plate with a blower on each side. The heat radiates to the metal place then to the blowers to be removed. The reason it's hot near the hand wrest is that the hard drive is located there, 5400 rpm HD is a very thin encolsure can get hot. I'm not saying some aren't getting to hot but if you know how it's put together that does explain some of it. Also remember that the system is designed to radiate heat out of the bottom so if you use it in bed, on the couch, on your lap you may be coming into direct contact with the area meant to work basically as a big heatsink. Hope that helps.




RE: about using it on your lap
By TomZ on 4/3/2006 11:58:07 AM , Rating: 2
quote:
I do believe the manual actually states not to use the computer on your lap

Not able to use your laptop on your lap? Seems kind of silly to me. Seems like the designers may have missed a key use case of the laptop.


RE: about using it on your lap
By canuck44 on 4/3/2006 1:29:47 PM , Rating: 2
Your right a laptop should be able to be used on your lap, but as I suggested above the macbook pro is not a laptop. It's a portable computer. From what I can tell Apple specifically references it as such and expects it's usage to be as such. Also someone else made a point about the amount of problems, I'm not defending Apple blindly here but I'm wondering do similiar issue happen with Dell, HP, etc systems. I haven't owned a laptop/portable other then my powerbook so I just wonder.


RE: about using it on your lap
By Oxonium on 4/3/2006 9:40:41 PM , Rating: 2
I never had a problem with heat on my old Dell 600m. But that was a much thicker computer with a plastic case, so it probably had better airflow and the plastic didn't transfer the heat as easily as the aluminum on my MacBook. The 600m also only had a Pentium M 1.6 and ATI 9200 graphics, both of which probably run cooler than the Core Duo 1.83 and ATI Mobility X1600. Don't get me wrong though, the MacBook is a far superior machine.


Heat Issue Not New
By reedm on 4/3/2006 9:18:23 PM , Rating: 2
My 12" 1.5ghz PowerBook gets very hot in all the locations you mentioned. Doesn't sound like a new problem.




Fan under left speaker is constantly on
By mwe on 4/3/2006 9:36:10 PM , Rating: 2
I received my rev C 2 GHz yesterday and its fan is constantly on even if it's completely cold. There's also a whine from the processor when it is idle. I doesn't get that hot so maybe Apple fixed the heat issue by keeping the fan on? It's very annoying, though.


RE: Fan under left speaker is constantly on
By mwe on 4/3/2006 9:38:21 PM , Rating: 2
Sorry; I meant rev D. My serial number starts with W8612.


By Tuan Nguyen on 4/3/2006 10:13:34 PM , Rating: 2
W8612 is revision E. :)


Tuan


I don't think so....
By mahrain on 4/3/2006 1:12:20 PM , Rating: 2
I'm working here on my MacBook Pro (CTO) with serial number W8611120VJ2 which gets bloody hot and has both 'whines'.

A replacement MacBook is underway and should be delivered tomorrow.




RE: I don't think so....
By jdhouse4 on 4/3/2006 5:00:05 PM , Rating: 2
I just finished a very frustrating call with AppleCare. How did you get Apple to replace your MBP?

Jim


RE: I don't think so....
By dcoustan on 4/3/2006 8:08:00 PM , Rating: 2
My call wasn't frustrating, but the rep said to bring it in to an Apple authorized repair place or Apple retail store to have it looked at. She didn't seem to know about any specific motherboard replacements going on though.

I've been very pleased with my MBP (I have a rev. C), but it does get toasty enough to require the occasional skin grafts on my lap.


RE: NOW APPREHENSIVE
By 4ndr3c4p on 4/4/2006 6:19:34 PM , Rating: 2
I have always wanted to purchase a Mac computer and now with the introduction of the MacBook Pro it is time to get a Mac. Now after readying many negative reviews I am becoming apprehensive. What should I do?




RE: NOW APPREHENSIVE
By sadeorio on 4/4/2006 6:37:02 PM , Rating: 2
wait awhile if you're worried; apple tends to iron out hardware kinks in a timely fashion. and even though my macbook has some minor problems, they're not urgent, and if they become worse, apple is also good with replacement in my experience.


RE: NOW APPREHENSIVE
By sadeorio on 4/4/2006 6:37:02 PM , Rating: 2
wait awhile if you're worried; apple tends to iron out hardware kinks in a timely fashion. and even though my macbook has some minor problems, they're not urgent, and if they become worse, apple is also good with replacement in my experience.


The information herein
By Tuan Nguyen on 4/4/2006 11:24:14 AM , Rating: 2
Just as a quick note, companies rarely release products at revision A or even B . These usually fall into the 'internals' category, used as test runs or prototypes. So Apple being on revision D logic boards is nothing surprising. If anyone can go to a Apple Store and speak to a "Genius" at the Genius Bar, they would be able to tell you the same information about W8611 notebooks using version D logic boards.


Tuan




RE: The information herein
By bearda on 4/4/2006 12:09:52 PM , Rating: 3
I wouldn't say that's true at all. At every place I've worked at we've numbered the preproduction units, then lettered the postproduction units. Development boards may be labeled 1-15, but we always start shipping board at Rev A unless there's a massive show-stopping problem that causes us to issue a mod to parts for finished goods.


By Madellga on 4/3/2006 4:14:55 PM , Rating: 4
As an engineer, I can tell this type of issues described happens when you do shortcuts on your development.

If hardware was built and properly tested, those thing would be found and corrected.

Apple is Beta testing with its customers.




Intermittent WiFi connection drops
By jmaynard on 4/3/2006 8:56:55 PM , Rating: 2
My W8609 MBP won't keep a WiFi connection with my D-Link 802.11g access point at home for more than about 5 minutes, but it works on other networks. The back does get hot enough to not be comfortable on my lap. When I first got it and called Apple, they told me it was a problem with my AP, and that they wouldn't do anything unless I demonstrated the same problem on an Airport Extreme or Airport Express. Has that ghanged?




By jmaynard on 4/3/2006 8:58:32 PM , Rating: 2
Almost forgot to note: My 12-inch PowerBook G4/867 doesn't show the same problem at the same time on the same AP.


MacBook Pro issues
By Slygon on 4/4/2006 12:29:20 AM , Rating: 2
I have had my MacBook Pro for 1 week. Based on my serial number, I have a revision D. I also have the extreme heat issue, even when sitting on my desk, I can barely touch the piece of metal behind the function keys. I can't hear any "whine" and I don't have any flickering that I can notice.

I LOVE this machine! It really has been fun, but I do have one strange issue. For the first 3-4 days, upon doing a cold boot, once the OS fully loaded, the screen would get funny diagonal lines in it, and the machine would lock up. Turning the machine off and back on would fix the problem. I have read a few posts on other sites that indicate this may be a bad logic board. Any thoughts? It has not happened for a few days now, but if it is a real issue, I want to get it fixed right away. If it could be a software issue, Maybe someone will know where to look!




RE: MacBook Pro issues
By kelmon on 4/4/2006 5:21:26 AM , Rating: 2
If you are still having these problems then I'd suggest that if the problem is known to be due to a faulty component that you exercise your AppleCare/Warranty and have your MacBook replaced.

For my part, my old PowerBook is almost never switched off completely (just put to sleep) so I don't think it has been cold-booted in years...


MacBook Pro, Heat and my flight
By mghofran on 4/4/2006 9:41:01 AM , Rating: 2
As a new comer to Apple world and being impressed by the look and some functionalities of the laptop such as built-in camera, I bought one as soon as it came out in mid March. I had noticed how hot it gets like other folks but what I didn't expect was the scare that it caused me. Well, I was traveling from Boston to Chicago and right before I boarded the plane, I shutdown the computer (so I thought) but apparently I had closed the top too early and the damn thing was still chucking along. I had placed the laptop in a typical school backpack so I can place it under the seat. Anyways, after a few minutes into the flight I noticed a burning smell, like a wire burning smell. I have a window seat so I look out to see maybe the engine is on fire or something and I think, well that is so foolish but the smell gets stronger and I feel rather uncomfortable just ignoring it when my nose tracks it down to under the seat. I immediately pull out the backpack and my worst fears come true. The dam laptop is so hot that it was sort of melting the plastic covering inside the backpack. I proceed to start the computer so that I could properly shut it down, but all I get is this blank black screen while the heat is on. Remind you that we are still ascending and here I am fumbling franticly with a laptop which of course rouses curiosity of my 2 fellow passengers in the same row but on the other side of the isle. I could see in their eyes that they were afraid of what I was doing and the fact that I am from Iranian heritage did not help a bit. To be honest, I didn't blame them, heck I was getting nervous myself about what might happen if this dam thing caught on fire. Well, what ever I did in my few minutes of panic did nothing to the laptop and I could tell that my fellow good old American passengers are ready to report my actions to someone and that’s when I decided to put the laptop back in the bag and placed it under my seat again. Now here I am knowing this thing is getting hotter and hotter and afraid to make a peep fearing because with my black hair and constant paranoia of terrorism, hell would freeze sooner before I can explain the truth if they report me. Then I came with a brilliant idea, why don't I just press the help button, a nice stewardess will come by and I simply had her my laptop to her and tell her that I am afraid this thing might just catch fire and request it to be taken to the cockpit and they could deal with it, at least it would be off of my hand and I would no longer have to worry about possibly trying to, God forbid, bring the plane down. Well, after rehearsing it in my head, it just didn't seem like a good idea anymore, here I am giving this hot to touch laptop to the stewardess and just simply telling her that it might just catch on fire so please take it away from me! Yah right, the first thing they would do is do handcuff me and press the panic button somewhere and have the plane make emergency landing and oh my god I had started to smell the burning again. This time I did not care any more, I thought the faith of all passengers is in my hand and I better do something regardless of how it might look to my inquisitive fellow passengers that by now looked like they were ready to jump on me. I took the dam thing out and started to bang on it, turn it all which way where suddenly I noticed some sort of latches under the computer, I started to open anything that I could, take the dam thing apart into million pieces if I had to, I was not just ready to die yet just for what, a fancy laptop? Well, you won't believe my relief that all of a sudden, I could tell the heat started to go down and that's when I knew me, along with all other passengers were going to live. As for my 2 very observant fellow passengers, their anxiety didn't end till we touched down in Chicago, but can you blame them?

Sincerely
A new Apple owner for now.
Matthew from Boston




By AppaYipYip on 4/4/2006 9:51:32 AM , Rating: 2
Wow! Well, a laptop could not simply catch on fire based on radient heat dissipation. All you would have had to do is remove the battery and let the laptop sit with the bottom facing up.

The mind can play funny tricks on you when you are in a panic. Even then, for a battery to get so hot it would explode it would have to reach VERY high temperatures, higher than it would ever experience in an airplane. The ambient temperatures would kill you before the battery would explode.


can't get my logic board replaced
By carterx on 4/5/2006 9:58:00 AM , Rating: 2
i called apple about this because yes, mine is very hot as well, and I just ordered 3 of them in, and they all ahve the SN# that this follows.

The guy from apple says they do not know of any heat issue and that they want me to take it in to an apple provider to have it tested for "abnormal issues". I told the apple guy it was hot on my lap, his reply "it's not meant to be sitting on ur lap, it's a protable desktopcomputer"

sooooo, does this mean there is no such thing as a laptop anymore :)..... ?

after getting this macbook, i'm upset that i gave up my powerbook g4, could do sooo much more with the PB and actually ran faster ..... anyways, any ideas on getting the board replaced while it's under a warranty.

can email me @ carter@carterx.com




By mikeyonker on 4/5/2006 6:22:53 PM , Rating: 2
I have to concur with the person posting above. I just spent over an hour waiting in line at the Apple Store with a motherboard S/N W8607... and the Genius told me that the heat is normal as well as the whining noise and muffled speakers.

I do not believe the original story that Apple recognizes this as an issue, otherwise it would say something on the Apple website, but I can not find something there, anyway.

I would love it if its were true, but I do not think it is.


Reality
By Warm Knees on 4/7/2006 7:23:06 AM , Rating: 2
I bought an MBP last week - SN W8612 - no flicker, no whine. Airport was fixed when I realised it was set to disconnect when going into sleep mode. Doh. Ok it runs warm, but then so does my Dell Latitude P4. The big difference is that the Dells fans are running continuously making it sound like a Harrier Jump Jet taking off - and the MBP is near silent. Otherwise the MBP is a damn fine looking, fast and pleasant to use laptop/portable or whatever pigeon-hole you want to put it in. I'm aslo willing to bet that for every complaint on here there's thousands more happy customers. Anyone thinking about buying an MBP, just do it - face it, it doesn't matter what product you buy, who from, or even which revision number it has - THERE'S A CHANCE IT MAY BE FAULTY. It's called life ...




RE: Reality
By 4ndr3c4p on 4/9/2006 3:59:11 PM , Rating: 2
I was that person who was apprehensive(RE: APPREHENSIVE). So now you think it is ok to buy one. Like I don’t mind the heat but the: disconnect from sleep, flickering, and whining I was worried about. Is this you first Mac?


The writer for this article is WRONG
By Hendrick on 4/14/2006 11:08:24 AM , Rating: 2
I decided to take Mr. Nguyen's (the writer of this article) information as fact. So I brought my 2.0 ghz revision B Macbook Pro into applecare and waited an hour in line only to tell me that the information I was told was not known to Apple. I showed them the dailytech article, and I was surprised to reread that Mr. Nguyen states, "I spoke with Apple over the weekend, and to my surprise, some of the issues are well known... According to Apple, the MacBook Pro should never become hot to the point of being uncomfortable. The representative I spoke to said "that should not happen. If it is, bring back your MacBook Pro and we'll give you an updated version."

Never in the article does he mention WHO the representative is. For all we know, he could have been asking some 15 year old kid who pretended to work at the Apple store. This is horrible reporting. I think Mr. Nguyen's hopes for working in the newspaper industry are pretty much nil considering even one fact-checking error can get someone fired. Thank you for wasting my time and many others'.




By sweeteski on 4/19/2006 11:47:38 PM , Rating: 2
I have to say that Mr. Nguyen's experience is like my own. It seems like you were just unlucky. Obviously they might want to try repairing your unit before giving you an entirely new replacement... but if they attempt to repair and you still have issues, you have a fairly good chance of getting your unit replaced.
Mac Book Pros will get hotter than the Powerbooks, apparently... but that burning heat from the MB Pros will get repaired, if you have a real problem.
Of course, just bringing in a printed page from online won't do you any good. You have to explain your situation and be open to the possibilities of repair before replacement. I think a lot of it is also getting to the managers directly. You have to find the people at top that can make a difference for you.
And I don't think that Mr. Nguyen did anything wrong in not disclosing his representative's name or location. I'm not disclosing anyone's name or location either. The Apple staff isn't supposed to release certain things, and I am not about to put someone's job at risk because they told me that Apple is well aware of these problems, and because they gave me a replacement.
Sounds like you had a bad day, that's all. I've had a few of them as well. Hopefully a bit of luck will come your way.


By JBrown on 4/3/2006 6:06:15 PM , Rating: 3
I'm with kboggs. I have a REV. C MacBook Pro, and I haven't had any of the problems I have read about here and elsewhere on the web. Yeah, it gets hot, but every PowerBook I ever owned (3 different models) got as hot or hotter.

The right speaker distorts when turned up loud, but I can live with it. I'm an audio engineer, so I hardly ever use the internal speakers anyway.

Overall, I am very pleased with my MBP.




So far. So good
By MKaiserman on 4/6/2006 8:42:05 AM , Rating: 3
I got my MacBook Pro two days ago - W8610. After reading the board, I was very apprehensive. But, to my delight (knock wood), I haven't observed most of the issues mentioned - my WiFi connection is always on even after a restart/sleep, I don't hear any whining noise, and as for the heat: Okay, it's not cool, but mine is certainly not unpleasantly HOT. It is warm on the left speaker and even warmer underneath - so I wouldn't use it on my lap while wearing shorts, but based on some the posts above, you'd think it was causing third degree burns. It has not bothered me so far.
I do notice the speakers are a bit muffled - more than I'd like (any suggestions?)
Does the new Firmware update released today help anyone?




Flickering - Strobbing LCD
By BadMonkey on 4/3/2006 12:19:09 PM , Rating: 2
I can't verify my serial number at the moment as I've sent my MacBook Pro back to apple for repair. I can confirm the flickering LCD issue, it seemed to happen after I'd open it up from sleep and it would strobe and flicker like a fluorescent lamp about to go out.

Also it would wash out screen colors to the point where I had redo my Color Scheme all over. Even after the flickering stabilized the color still looked washed out, saved color schemes wouldn't stabilize either after reboots.

But overall the unit performs beautifully though its just an annoyance really.


If they REV. up my motherboard that deals with the heat issue all the better.




Faults
By gadge on 4/3/2006 1:26:41 PM , Rating: 2
Hey ...

I am sitting here with a UK macbook pro serial starting W8612 and it whines but I have found MagicNoiseKiller and that cured it for now, this is the second macbook pro I have had off apple (first one replaced for same reason ... whining in speakers). So I am pretty p****d off atm.

Anyway will call the reseller tomorrow and get it sorted. Anyone actually got a working Macbook Pro?

Its a shame as all the other Intel Macs seem fine, have an iMac and a Mac Mini at work and they are good as gold.

Gadge




Mine's not that hot...
By kboggs on 4/3/2006 4:02:44 PM , Rating: 2
I have a revision "C" MBP and I've found that it generally runs cooler than the 1.25GHz PB that it replaced, and I often use it with shorts.

I do have the whine but it is so quiet that the only time I can hear it is when the kids are all in bed in the dead of the night. (Yes, I was able to have kids, despite using a laptop. ; )

I've had no problems rejoining wireless connections after sleep both at work and at home.

Also, I can't seem to recreate the screen flicker problem. Guess I'm one of the lucky ones.

Overall, I have to say that this is the best laptop I've ever used. And now that I can get it to also run Windows XP (Via the "hack" at onmac.net) I have the best of both worlds.




Rev D 8611
By krispayne on 4/3/2006 10:54:02 PM , Rating: 2
I have a 2ghz 8611 and the area where the MagSafe connector attaches get's very hot, as well as the area's all mentioned above. Additionaly, the left palm rest(hard drive) get's fairly hot too. Another problem I've had, which may be an OS X problem or MBP problem, I don't know but I've never seen it before: When I have itunes running and I shut the lid to put it to sleep, there will be a skipping sound in the music, then it will sleep. I also have trouble bringing it out of sleep sometimes. During the first week I had it, it would randomly sleep, but that seemed to be fixed with clearing the PRam. Has anyone else had these problems?




W8607
By jakep36 on 4/4/2006 12:29:31 AM , Rating: 2
I received my MBP on Feb. 23rd and it is a 2.0 Ghz with 5400 rpm. I've used it about 12-16 hours a day since it's arrival, but have not seen any of the listed problems. Am I not looking hard enough. ;-)




By aristotle on 4/4/2006 2:22:06 AM , Rating: 2
I had the dropping of connection before the 10.4.6 update but it seems solid now.

No heat problems. It is hot at the hinge but not scalding hot. No other "hot" areas or problems with the display.

Supposedly I have a revision "C". I call bull crap on this article.




W8612
By muhux on 4/4/2006 2:32:28 AM , Rating: 2
well, i got a w8612 mbp last week and i do have all the issues you mentioned - especially airport is strange! though i guess it got a little better since 10.4.6! anyway, apple is sending me a new one




same problems.
By sadeorio on 4/4/2006 12:06:56 PM , Rating: 2
my series D macbook becomes extremely hot when sitting on a flat surface. i don't know exactly how hot because the heat monitoring widget i used on my old powerbook doesn't function on the macbook. the whining noise is a problem for me too. i'm relieved to hear there is a way to make it cease.




By poolness on 4/9/2006 4:33:47 PM , Rating: 2
I was one of the very first owners of the PowerBook Pro. A while ago I sent a bug report to Apple. Nothing happened until then. Further more, Apple (Germany) refused to exchange their pre alpha hardware. Here is the bu report I sent to Apple. A mini test program is included. It may run a few hours until your PowerBook will die:

I have an PowerBook Pro with Intel Core Duo 1.8 GHz. If the CPU is busy over a time, the system will hang or reboot.

Please try the following:
1. Start two terminal windows.
2. Enter the following shell script in each terminal window:
while [ 1 ]; do a=1; done;

and wait what will happen.

The PowerBook Pro will become VERY hot and the system dies after a while.

For this experiment I placed the PowerBook Pro on a heat conducting stone surface and not on a pillow.


Regards,
Niels Mache




LUCKY ME GETS A REPLACEMENT
By sweeteski on 4/19/2006 11:32:58 PM , Rating: 2
I had gone through all the posts available online, regarding the
multiple problems that were making the MBPro irritating, to say
the least. I had a 1.83 MBpro with 1Go ram with serial number
starting with W8608, and had the LCD whining (inverter
problems?), the heat issue, the idle processor noise... the screen
would make noise on all brightness levels except on the very
brightest or "off" setting... and on the lowest bright setting, the
screen would flicker...

I am fortunate enough to live close to a few Apple retail stores,
so I went to one and talked to the geniuses there... I let them
know about the above problems, and got a work authorization.
They sent my MBP off to repair overnight, and I received it back
in about 5 days.
AppleCare Service replaced:
605-0861 Thermal Module w/temp sensor
and
630-7569 PCBA, 1.83GHZ, 128VRAM (M1) MBPRO 15".
(the logic board)
When I turned my machine back on and used it for 2-3 hours
(mostly on battery power), I was greatly frustrated to hear even
MORE noise coming from the processors, and to realize that
nothing was done about the noise coming from the screen/
inverter. However, the temperature of the machine seemed to be
better.

So I went back to the retail store and talked with a genius there
for a bit... I mentioned how I saw a lot of issues appear online in
forums, and how I was in great need of all of this to be dealt
with immediately... then he talked to the manager, and they
decided to give me a replacement one... SO a word to those in
despair, replacements are possible!

When the genius came back to tell me that I was going to get a
replacement, he said something like this: "As you have been
reading online, there have been certain issues with the MB Pro,
and we (Apple) are well aware of these problems... so we want to
give this one (the problematic one) to the engineering
department so that they can look at it and see what's going on."
Curious about how many of these MB Pros they had seen come
back to the store/to Apple in general, I prodded for a bit more
info, and got the general response of "We're really not supposed
to discuss that", but then as I pushed a little bit more and asked
"So there have been a lot of issues like this?" he answered,
"Possibly" with a look that said yes.

After trying to replace my W8608 MBPro with one fresh out of
the box and noticing that the side of this new unit was cracked,
we replaced it finally with a second new MB Pro, which I am
pretty content with, apart from a tiny greyish spot in the very
bottom right hand corner of the screen that doesn't light up
completely like the rest of the screen( about 1/8" x 1/4").
Though it's annoying to not have a "perfect" machine, it's a
problem so small that I won't really notice it that much, and I
don't have the patience nor time right now to go in again and
complain about that little spot... which I'm not even sure Apple
would consider a problem worthy of yet another replacement...
And then there is always the risk that a possible 3rd replacement
would have other issues I don't have on this new one with the
gray spot... I haven't had the best luck with these, after all.

My new MBPro starts with W8614... and the screen makes no
noise, although I suppose the processors will always be making
a soft noise when idle. It doesn't bug me anymore, and I don't
really see how a computer could be silent anyways, after all it
calculates and electricity is running through so many
components all the time.

Despite all of my problems with my MBPro, I do love it, and I love
the other things that I get to use with it, ie. Aiport express...
Hopefully this review will help spread the word and confirm that
Apple is well aware of the MBPro's multiple problems, and that
replacements are possible... Good Luck to ALL!




“We do believe we have a moral responsibility to keep porn off the iPhone.” -- Steve Jobs

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