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Intel reacts quickly to minimize fallout

A lot of excitement and demand has been built up for Intel's second generation SSDs which use 34nm NAND flash chips produced through a joint venture with Micron. There is a slight reduction in latency, but the big news at launch was the massive price cuts that Intel was introducing.

However, Intel has confirmed that it is delaying shipments of its new SSDs due to a data corruption issue affecting all of the new drives.

The problem occurs when a user sets a BIOS drive password on the new SSDs and then disables or changes the password. If the user powers off the computer, the drive will become inoperable and the data stored on it will remain inaccessible.

However, the problem will not occur if the user has not set a BIOS drive password. This erratum does not apply to computer, network or operating system passwords. Intel claims that the root cause has been identified and a new fix is currently under validation. The company expects to post an end user firmware update to fix this erratum in the next two weeks. It is not yet clear whether the new fix will be able to restore access to data on those drives, or if the firmware update would overwrite that data.
 
Intel is advising their SSD customers to not disable or change their BIOS drive password if they have already created a BIOS drive password.

The issue is reminiscent of Seagate's firmware problems, although on a much smaller scale.
 
Meanwhile, Intel has suspended all shipments of the new SSDs until the firmware fix is validated and installed on the drives. Online retailers like Newegg and ZipZoomFly have also pulled the new drives from their ordering systems.

Update: Data that has been locked out will not be recoverable, according to a email from a representative of Intel.

"The data on a user's drive is only at risk if they have enabled the BIOS
password, then disabled or changed it, rendering the SSD inoperable. The
data on those drives data is not recoverable. The firmware fix will prevent
the drive from becoming inoperable when using and modifying the BIOS
password."



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RE: Problem? serious one?
By zshift on 7/30/2009 2:43:03 PM , Rating: 2
I feel like I'm missing something. What do Apple and Creative have to do with each other?


RE: Problem? serious one?
By Harinezumi on 7/30/2009 3:30:13 PM , Rating: 5
Both have terrible support.


RE: Problem? serious one?
By Anonymous Freak on 7/31/2009 12:54:57 AM , Rating: 2
What's odd is that nearly every customer service ranking on the planet says Apple has the best in the industry.

Is that a sign that the rest of the industry *REALLY* sucks, or that every rating is wrong?

(I've had both good and bad times with Apple; but the good do outnumber the bad by a large margin. For example, I've had at least six items replaced for free, even though they were out of warranty; in some cases, more than two years past their warranty expiration.)


RE: Problem? serious one?
By probedb on 7/31/2009 5:18:33 AM , Rating: 2
I think most Apple customers can't bear to think their beloved God might do something wrong so they accept every problem that happens. And if Apple don't acknowledge a problem it can't exist right? ;)

I do own an iPhone and 2 1st gen nanos(running rockbox) but that's where it all ends for me.


RE: Problem? serious one?
By ipay on 7/30/2009 5:27:43 PM , Rating: 5
Both of them started out selling great product lines, then gradually dropped their quality while increasing their prices, eventually leading to them having (a) nothing worth selling and (b) no-one willing to buy it anyway.


RE: Problem? serious one?
By FaaR on 7/30/2009 6:43:48 PM , Rating: 2
No-one willing to buy it? You probably missed all those quarterly press releases about record sales Apple have issued over the past decade or so.


RE: Problem? serious one?
By TSS on 7/30/09, Rating: 0
RE: Problem? serious one?
By web2dot0 on 7/31/2009 10:58:33 AM , Rating: 1
Dude, first of all Windows 7 won't be out till Oct. What about the last 5 years where people have to suffered through XP/Vista? Does that count at all?

The bottom line is Apple products serves a niche and does it well. It's not upto you to determine how much it's worth. It's up to the market.

Apple comes out with a 17" 8hr battery laptop 1000 changes, people complain it costs too much, the battery is not replaceable,etc ....
Yet, no one seems to acknowledge that they are the first company to do so.

They come out with a sleek looking design, people say it costs too much and it doesn't look that much better .....
The bottom line is, it does look better, and if other companies can duplicate it, trust me, they would of by now.

People complain iTunes sucks, iPod blows, and yes, also costs too much .... yet, sales continues to do well, and no company out there provides that kinda integration into your music experience. If the product is so horrible, where's the competing company doing the same?

The bottom line is they offer good products,and people are willilng to pay extra for those amenities. If you don't feel those features are worth anything, don't buy it. There are plenty that do.

Complains should not be about cost (the demand will speak for itself), but rather how well it performs compared to competitions.

Apple have never been a pure technology company, but rather commoditizing technologies. People often confuse them with companies putting out "cutting edge" products, and complain about how they are not offering feature XYZ that other companies offer. That's not what Apple's about.

Very few companies make money off pure technology driven products. There's nothing wrong with Apple's approach.

If only people criticing Apple constructively, it'll help the cause. Right now, all I heard are nay sayers and anti-corporate sentiments.

Aren't you all here a bunch of disillusioned republicans? you guys make be laugh.


"Spreading the rumors, it's very easy because the people who write about Apple want that story, and you can claim its credible because you spoke to someone at Apple." -- Investment guru Jim Cramer














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