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What does the iPhone and vampires have in common? Both apparently can be killed by sunlight. Apple says that the following warning can occur when its phone gets exposed to sunlight.  (Source: Apple)
Apple finally responds to reports about its heat issues

Apple has been having plenty of headaches lately with its MacBook Pro displays failing and experiencing distortion.  Worse yet is the iPhone 3G S's quality problems, which include reported overheating and signal issues.  

The overheating was first noted in Apple support forums.  Soon, though, writers at several tech publications -- PC WorldWired, Le Journal Du Geek and The Telegraph -- began to notice the problems on their own phones.  The Le Journal Du Geek writer posted pictures of a white phone and noticed that the overheating was so severe that it colorized the plastic.  The heat tended to turn the case pink or brown.

Now, Apple has at last issued a response and it is assigning the blame for the problem on its users' behavior, sunlight, and on the seasons.  Apple says that leaving the device in a car on a hot day is one possible culprit causing its phone to overheat.  Apparently, like a vampire the phone is no friend of the sun --  Apple states that "leaving it in direct sunlight for extended amounts of time" may cause it to overheat.

Apple lists the use of "GPS tracking in a car on a sunny day or listening to music while in direct sunlight" as two particularly dangerous operations.

According to Apple the following problems are the result of the iPhone's overheating:

  • The device stops charging
  • Display dims
  • Weak cellular signal
  • Temperature warning screen appears with the message "iPhone needs to cool down before you can use it" (see image below)

Apple says that the iPhone is only meant to operate at temperatures between 0º and 35º C (32º to 95º F) and be stored at temperatures between -20º and 45º C (-4º to 113º F).  Unfortunately, this is much lower than the temperatures experienced in much of the American South and Southwest.

Based on Apple's stance it seems there's no immediate solution for iPhone owners.  Apple seems unwilling to agree that its hardware needs revision to deal with the problem, instead assigning the blame elsewhere -- the sun, heat, and summer weather.  And that means as summer temperatures heat up, users are left to prepare for the worst -- their phones beginning to fail.



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lol
By yacoub on 7/2/2009 12:21:05 PM , Rating: 2
This completely fails to acknowledge or address the OS 3.0 overheating issues that users of ALL generations of iPhones and iPod touches are experiencing.

In my case, my launch-day first-gen Touch got very hot just while it was plugged into the USB connection to my PC and charging.
This happened one day after upgrading to OS 3.0.
It has never done that before. Ever.
OS 3.0 apparently likes to overheat the device while it charges, especially if you also have it turned on and are using it (playing a game, for example).

Very strange behavior that Apple has yet to acknowledge.




RE: lol
By Suomynona on 7/2/2009 12:50:25 PM , Rating: 2
Exactly. They're totally shifting the conversation from being about the fact that their products are producing excessive amounts of heat all by themselves to being about when and where they can be safely used. It's not about whether you can use your iPhone in any given extreme situation, it's about whether normal usage is causing it to overheat.


"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer

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