backtop


Print 136 comment(s) - last by SiliconAddict.. on Jul 8 at 10:12 PM


What does the iPhone and vampires have in common? Both apparently can be killed by sunlight. Apple says that the following warning can occur when its phone gets exposed to sunlight.  (Source: Apple)
Apple finally responds to reports about its heat issues

Apple has been having plenty of headaches lately with its MacBook Pro displays failing and experiencing distortion.  Worse yet is the iPhone 3G S's quality problems, which include reported overheating and signal issues.  

The overheating was first noted in Apple support forums.  Soon, though, writers at several tech publications -- PC WorldWired, Le Journal Du Geek and The Telegraph -- began to notice the problems on their own phones.  The Le Journal Du Geek writer posted pictures of a white phone and noticed that the overheating was so severe that it colorized the plastic.  The heat tended to turn the case pink or brown.

Now, Apple has at last issued a response and it is assigning the blame for the problem on its users' behavior, sunlight, and on the seasons.  Apple says that leaving the device in a car on a hot day is one possible culprit causing its phone to overheat.  Apparently, like a vampire the phone is no friend of the sun --  Apple states that "leaving it in direct sunlight for extended amounts of time" may cause it to overheat.

Apple lists the use of "GPS tracking in a car on a sunny day or listening to music while in direct sunlight" as two particularly dangerous operations.

According to Apple the following problems are the result of the iPhone's overheating:

  • The device stops charging
  • Display dims
  • Weak cellular signal
  • Temperature warning screen appears with the message "iPhone needs to cool down before you can use it" (see image below)

Apple says that the iPhone is only meant to operate at temperatures between 0º and 35º C (32º to 95º F) and be stored at temperatures between -20º and 45º C (-4º to 113º F).  Unfortunately, this is much lower than the temperatures experienced in much of the American South and Southwest.

Based on Apple's stance it seems there's no immediate solution for iPhone owners.  Apple seems unwilling to agree that its hardware needs revision to deal with the problem, instead assigning the blame elsewhere -- the sun, heat, and summer weather.  And that means as summer temperatures heat up, users are left to prepare for the worst -- their phones beginning to fail.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

haha blame it on the user... i love it
By otispunkmeyer on 7/2/2009 11:10:53 AM , Rating: 2
ill admit i am quite the apple fan, i have a mac book pro and lots of apple accessories to go with it. i have an ipod speaker dock thing and next im getting an ipod touch.

they do make some genuinely good products and their software solutions are also very good

but even i have to a bit critical of apples view that it seemingly can do no wrong.... blaming bad design on users behaviour? how bad is that

they need to take a leaf out of the auto industries book... those guys go the arctic to test whether their engines will start at -40 deg celcius, they go to the sweltering desert to see if the cooling systems and air handling systems (turbo/supercharging) continues to function acceptably, and they do all this even if the car will never set foot in the arctic again during its life time.

designing a phone that cant handle a bit of a sunny day isnt the users fault, thats the design teams. apple probably dont do any actual engineering on the their products... it'll be all product design and idustrial design people who dont have much of a clue when it comes to engineering.

on a side note... my MBP has had over £3000 in repairs since i got it... its only 2 years old. apple care sure paid for itself there!!!, but again shows how they seem to sacrifice good functional engineering for a bit of style. i reckon heat has been to blame for all my failures thus far.




RE: haha blame it on the user... i love it
By xDrift0rx on 7/2/2009 11:26:32 AM , Rating: 2
blame it on the heat, got cha feelin beat.
blame it on the user, make ya feel like a loser.
blame it on the a- a- a- a- a-pple
blame it on the a- a- a- a- a-pple

I think this is a classic case of form over function, or vice versa.

my dad works on a/c units on roof tops all day and he gets this temperature sign a few times a day with his 3G. it's a shame because his HTC 8525 and 8925 never had this problem..

i still cant decide if i should pick up a 3GS or not. the speed increase seems tremendous compared to the 3G and it would only cost me 100$ to upgrade..


By aj28 on 7/6/2009 2:29:34 AM , Rating: 2
quote:
my dad works on a/c units on roof tops all day and he gets this temperature sign a few times a day with his 3G. it's a shame because his HTC 8525 and 8925 never had this problem..


The iPhone is in no way meant to be an industrial design. That's what you buy a Nextel for. I really hope your dad isn't shocked by this type of behavior...


RE: haha blame it on the user... i love it
By themaster08 on 7/2/2009 12:11:34 PM , Rating: 2
quote:
i reckon heat has been to blame for all my failures thus far.

But according to Pirks, the MacBook's cooling is superior because it has no bottom vents!


RE: haha blame it on the user... i love it
By otispunkmeyer on 7/2/2009 12:44:22 PM , Rating: 2
well true, the bottom vents generally hoover all the dust of your desk and render the cooling useless anyway but to be honest i wouldnt say apples solution is anything special

its just two heat pipes tapped off at each end with a small copper heat sink with a small 40mm blower for each one.

its definately compact and quite elegant as it cools all 3 chips at once with one piece of equipment. but really its not as impressive as it sounds as a not inconsiderable amount of heat is simply sunk into the chassis which acts just like a large 15.4 inch finless heat sink.

this thing can get too hot to handle at times, especially now in the warm weather. something my girlfriends HP copes just fine with (once i'd air blasted 3 years worth of crap off the heatsinks)


RE: haha blame it on the user... i love it
By themaster08 on 7/2/2009 1:18:34 PM , Rating: 2
quote:
well true, the bottom vents generally hoover all the dust of your desk and render the cooling useless anyway but to be honest i wouldnt say apples solution is anything special

Bottom vents do aid in the cooling of a notebook, dependant upon the surface the notebook is placed. If you place your notebook on a hard, flat surface such as a desk, the bottom vents will help somewhat.

Obviously they can get clogged with dust, but that's the case for any of the vents regardless of their position. That's not to say they are useless.


RE: haha blame it on the user... i love it
By Jeffk464 on 7/2/2009 7:27:59 PM , Rating: 2
I was wondering about if you place it on something like carpet. Will the laptop suck air through gaps in the keyboard, or do they just overheat? I have noticed when I do this the heatsink area on my laptop gets pretty damn warm, but it has yet to cause my system to lock up.


By aj28 on 7/6/2009 2:56:45 AM , Rating: 2
Most notebooks, including those with lower intake vents, are designed with vents on both the side and rear, meaning that if the bottom is blocked it will intake air from one and exhaust out the other, the order of which is determined by the orientation of the fan blades.


RE: haha blame it on the user... i love it
By sprockkets on 7/2/2009 3:02:41 PM , Rating: 2
The alternative is having your keyboard get clogged with dust. I can't wait to see how a macbook keyboard looks in 1 year.

Haven't you seen those retarded Dell Optiplexes from 4 years ago? They have no intake vents whatsoever (more like an Apple engineered that POS). It takes the air in from the back, and whatever it could get from the optical drive and floppy, which both clogged up with dirt.


By aj28 on 7/6/2009 2:52:09 AM , Rating: 2
quote:
The alternative is having your keyboard get clogged with dust. I can't wait to see how a macbook keyboard looks in 1 year.


Much like the majority of PC keyboards, it's really nothing special. The keyboard is sealed on the bottom and thus dust, dirt, and pubic hair only get in from the top.

quote:
Haven't you seen those retarded Dell Optiplexes from 4 years ago? They have no intake vents whatsoever (more like an Apple engineered that POS). It takes the air in from the back, and whatever it could get from the optical drive and floppy, which both clogged up with dirt.


Ironically, as you stated, not engineered by Apple. Bad engineers work for good companies all the time, and I include both Dell and Apple in that group.


By aj28 on 7/6/2009 2:46:03 AM , Rating: 2
quote:
designing a phone that cant handle a bit of a sunny day isnt the users fault, thats the design teams.


A bit of a sunny day isn't what we're talking about here. Since when was heat an element everything is supposed to be entirely immune to? Most electronics, for example, aren't waterproof. Even those that are can only claim to be so at certain depths or under certain conditions. So why is it expected that you can leave your phone on the dash of a hot car without the A/C on while it's actively running power-consuming tasks like GPS?

quote:
on a side note... my MBP has had over £3000 in repairs since i got it... its only 2 years old. apple care sure paid for itself there!!!, but again shows how they seem to sacrifice good functional engineering for a bit of style. i reckon heat has been to blame for all my failures thus far.


For £3000 you could rebuild an MBP two or three times. I would be interested to know how close that figure is to the actual cost of repair, how much of that was labor, what parts were replaced, and whether they were replaced with new or refurbished parts.

The MBP I'm typing this post on has had £0 in repairs since I got it two years ago.

(Note: If all of those repairs were on your system board, I can take a pretty well-educated guess at the reason for the repeat failures. The nVidia graphics chip was defective from the factory, which is an industry-wide failure affecting Dell, HP, and a number of other brands of PC notebooks. The current fix among parts suppliers refurbishing these boards is to use an epoxy solution to affix the chip more securely to the board and ensure the package connection is not broken under conditions of excessive heat. Unfortunately this is a very poor solution and doesn't last long, particularly if the user is not careful to apply newly released BIOS/EFI firmware updates which introduce new, more effective fan speed algorithms to ensure reduced temperatures and prevent future failures.)


"Mac OS X is like living in a farmhouse in the country with no locks, and Windows is living in a house with bars on the windows in the bad part of town." -- Charlie Miller

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki