Print 136 comment(s) - last by SiliconAddict.. on Jul 8 at 10:12 PM

What does the iPhone and vampires have in common? Both apparently can be killed by sunlight. Apple says that the following warning can occur when its phone gets exposed to sunlight.  (Source: Apple)
Apple finally responds to reports about its heat issues

Apple has been having plenty of headaches lately with its MacBook Pro displays failing and experiencing distortion.  Worse yet is the iPhone 3G S's quality problems, which include reported overheating and signal issues.  

The overheating was first noted in Apple support forums.  Soon, though, writers at several tech publications -- PC WorldWired, Le Journal Du Geek and The Telegraph -- began to notice the problems on their own phones.  The Le Journal Du Geek writer posted pictures of a white phone and noticed that the overheating was so severe that it colorized the plastic.  The heat tended to turn the case pink or brown.

Now, Apple has at last issued a response and it is assigning the blame for the problem on its users' behavior, sunlight, and on the seasons.  Apple says that leaving the device in a car on a hot day is one possible culprit causing its phone to overheat.  Apparently, like a vampire the phone is no friend of the sun --  Apple states that "leaving it in direct sunlight for extended amounts of time" may cause it to overheat.

Apple lists the use of "GPS tracking in a car on a sunny day or listening to music while in direct sunlight" as two particularly dangerous operations.

According to Apple the following problems are the result of the iPhone's overheating:

  • The device stops charging
  • Display dims
  • Weak cellular signal
  • Temperature warning screen appears with the message "iPhone needs to cool down before you can use it" (see image below)

Apple says that the iPhone is only meant to operate at temperatures between 0º and 35º C (32º to 95º F) and be stored at temperatures between -20º and 45º C (-4º to 113º F).  Unfortunately, this is much lower than the temperatures experienced in much of the American South and Southwest.

Based on Apple's stance it seems there's no immediate solution for iPhone owners.  Apple seems unwilling to agree that its hardware needs revision to deal with the problem, instead assigning the blame elsewhere -- the sun, heat, and summer weather.  And that means as summer temperatures heat up, users are left to prepare for the worst -- their phones beginning to fail.

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RE: Really?
By The0ne on 7/2/2009 10:39:22 AM , Rating: 5
The last paragraph, that has to be a classic. Apple releases a product that may not be use in some area of the country and yet they tell everyone having issues to deal with it because it's not their fault. Such a nice company.

I like their designs but this over-heat is a epic fail in my view, from the whole design, QA, Test point of view :)

RE: Really?
By JasonMick on 7/2/2009 11:20:38 AM , Rating: 4
Yea I found that particularly ironic, considering I worked IT at a truck plant for a couple summers and did some QA work on the job. I can only imagine the h*ll that would be raised if the company in question decided their vehicles could only operate up to 95 deg. F and left their customers to deal with the mess.

I know Apple has had its past issues, but I expected more silence or some sort of firmware update to try to fix the problem. I'm pretty shocked and appalled by their response and approach, from a QA perspective.

"It just works" eh?

RE: Really?
By Donovan on 7/2/2009 11:34:14 AM , Rating: 5
"It works...just"


RE: Really?
By ice456789 on 7/2/2009 1:29:50 PM , Rating: 5
What a bunch of baloney. I'm standing outside in 97 degree heat typing this on my iPhone with no problems. No heat warnings or random shutdowns. In fact, the phone is working so well that I coul

RE: Really?
By fotoguy on 7/2/2009 1:55:49 PM , Rating: 2
Hmm, he seemed to get cut off mid sentence, I wonder if his iPhone failed? :)

RE: Really?
By Omnia on 7/2/2009 2:17:34 PM , Rating: 1
LOL very funny and practical joke hahaha

RE: Really?
By tigz1218 on 7/5/2009 4:55:45 PM , Rating: 2
Please give this is a 6...i was laughing so hard when i read this.

RE: Really?
By Alexvrb on 7/3/2009 8:18:12 PM , Rating: 1
"It works... kinda."

Fixed the fix.

RE: Really?
By Souka on 7/2/2009 11:32:01 AM , Rating: 5
time for Apple to have some small print on their saying, *it just works

* - except in conditions over when in your pocket, on a nice day, below 35deg lattitude mark, when you talk on it (your ear and breath will cause it to overheat)...

Pretty sad the 3GS has been out for what...2 weeks? and it's already yellowing because of sun exposure? ghad...and a 2yr contract, 1yr warranty...ouch.. Apple users screwed again, but doesn't matter.

It's like an abusive parent(Apple)...the kid (consumers) still loves dad (will continue to buy their products).

RE: Really?
By Yawgm0th on 7/2/2009 1:26:26 PM , Rating: 2
* - except in conditions over when in your pocket, on a nice day, below 35deg lattitude mark, when you talk on it (your ear and breath will cause it to overheat)...
I'm at closer to 55º latitude, and there were a few days last month where my pocket would have brought it over 95º.

RE: Really?
By DopeFishhh on 7/5/2009 1:19:36 AM , Rating: 2
The thing that confuses me most is that there are some locations around the world that can easily get above 35c regularly, like in Australia. The heatwave that caused the black Saturday bushfire in Melbourne lasted a week and most days were above 35c.

Furthermore those temperatures can be easily reached in bush fire areas heatwave or not, imagine trying to call the authorities to ask for information or to report a fire that's started only to have your iPhone whinge that its too hot.

"This is from the It's a science website." -- Rush Limbaugh
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