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Kotaku uncovers new games lent to employees are sold as new

Kotaku has revealed that game distributor GameStop is selling used games as new. New games shipped to GameStop stores are lent out to employees and once returned are sold at full price. Kotaku confirmed this practice is taking place companywide after contacting store managers and employees across the United States who spoke on the condition of anonymity.

The written version of GameStop’s check-out policy was provided to Kotaku and verified by GameStop employees.  The policy can be read in full in the Kotaku article. The highlights of the policy state, “Associates are allowed to check out one item of store merchandise for personal use for up to four days. Associates may only check out items from the store in which they work. If the product is returned in unsellable condition, or if anything is missing from the package, or if the product is not returned, the Associate must purchase the product at the current price less Associate discount.”

The last point reveals GameStop fully intends to resell the used software. The process involves taking new games out of the packaging and placing the empty boxes on display shelves. The games that have been opened are then lent out to employees and still sold as new once returned. GameStop gets around customers who question why the game is not sealed by stating it is a display copy leaving out the fact the games may be used.

Kotaku’s sources have revealed it is against official company policy to provide Shop Worn Discounts to the games lent out to employees. The policy states, "Do not apply Shop Worn Discounts to any new, used or checked out games, it may only be applied for damaged packaging and new accessories which have been opened.

In the past, games such as Call of Duty 4 have been sold with cards in the packaging that contained redemption codes for additional map packs. GameStop’s policy would have placed customers at risk of receiving a copy of the game with the redemption code missing or already used.

In its investigation, Kotaku contacted the Federal Trade Commission to determine if GameStop is violating the law. They also had Mark Methenitis an attorney at Dallas based The Vernon Law Group provide his input on this issue.



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This might be a good thing.
By Indianapolis on 4/13/2009 8:12:41 AM , Rating: 3
I really don't have a problem with this policy, since it helps the employees to be knowledgeable about the products they're selling. If you're concerned about it, just make sure you buy a copy that's sealed.

I pretty much do that with everything I buy anyway, since a lot of stores will actually put opened, returned, items back on the shelf as new. Best Buy is kind of funny, because they'll usually mark an item down by 10% if it's been opened, but as prices fall or they have sells, this ends up leaving the open item more expensive than new items.




RE: This might be a good thing.
By FITCamaro on 4/13/2009 10:15:07 AM , Rating: 3
Best Buy will mark down open items if they go on sale. You just have to talk to the staff. I got a X-Fi open box and got it below the current on sale price.


RE: This might be a good thing.
By Hiawa23 on 4/13/2009 3:59:04 PM , Rating: 3
meh, I really don't care about this. I buy most of my games from Best Buy, & Gamefly, only usually buy used stuff from Gamestop. Really not surprised by this at all. If you do have an issue then shop elsewhere. Not making excuses but it is what it is, & there are so many options when it somes to buying games, just not a big deal to me, & with the economy in the state it is in, games fall at the bottom of scale, & if Gamestop is breaking the law then they should be prosecuted if not, what can you do other than if you have an issue with this vote by taking your dollars elswhere.


RE: This might be a good thing.
By MrSmurf on 4/13/2009 12:32:03 PM , Rating: 5
So you don't have a problem with a company who is willing to deceive you? I don't care if I never buy an unsealed copy of a game -- I'm not giving my money to a company who deceives ANYONE. I don't see the point when there are plently of other stores who do not partake in this behavior and actually sell their games cheaper. I see no reason to shop at Gamestop outside of buying or trading in used games. And with so many other companies entering into this realm, I hope Gamestop goes out of business based solely on it's shady practices.

Either you work for Gamestop or you're just plain stupid.


RE: This might be a good thing.
By Hiawa23 on 4/13/2009 6:52:56 PM , Rating: 2
So you don't have a problem with a company who is willing to deceive you?

Like I said rarely do I buy new from Gamestop, so no, I don't really care about this, if you do don't shop there. Not surprised that they would even have this policy. Like I said I buy at Best Buy, Gamefly, there are plenty of other stores to buy games, & honestly, the last thing I am concerned with in these tough times is whether or not a videogame store is selling used games as new. Just more important priorities in my life than that, but continue & fight the good fight.


RE: This might be a good thing.
By crazyblackman on 4/14/2009 1:16:06 AM , Rating: 1
quote:
Not surprised that they would even have this policy. Like I said I buy at Best Buy, Gamefly, there are plenty of other stores to buy games, & honestly, the last thing I am concerned with in these tough times is whether or not a videogame store is selling used games as new.


After accepting the 360, what's left to defend, right? Who cares who is ripping me off, right?

To quote you again..."The last thing I am concerned with in these tough times is whether or not a videogame store is selling used games as new...to an idiot like me".

There, I finished your statement for you. At least, that was my interpretation.

This folks, is an actual example of the dumbing down of the modern consumer. Getting ripped off is now acceptable.

You don't mind if the cook spits in your food. You still get to eat for cheap, right?


RE: This might be a good thing.
By Hiawa23 on 4/14/2009 8:18:27 AM , Rating: 2
After accepting the 360, what's left to defend, right? Who cares who is ripping me off, right?

There, I finished your statement for you. At least, that was my interpretation.

This folks, is an actual example of the dumbing down of the modern consumer. Getting ripped off is now acceptable.

You don't mind if the cook spits in your food. You still get to eat for cheap, right?


A cook spits in your food, LOL? what is this a teen response? Talking about videogames here, not the same thing at all.

Your statement is nonsense. Don't label me, no one has dumbed anything down. I make my decisions based on me. I have not accepted the 360, as mine has been fine & I have two of them, one repaired back in June 08, fine since, no probs out of my newer one, so not sure how you arrived at getting ripped off is acceptable, cause it's not. Shop elsewhere like I and many others do. I have not been ripped off as the 360 has been a better gaming value for me than than the PS3 & Wii combined & I own them all, but not surprised how some start with either the labeling or teen like name calling if someone disagrees. I rarely buy games from GS, so not really an issue for me, & the ones I did buy & it was the last copy, I respectfully told the guy behind the counter, if he did not have a new sealed copy, then I did not want the copy that he took out of the drawer & tried to sell as new to me, so I will respectfully disagree, as I have not been ripped off at all. God bless!


By crazyblackman on 4/14/2009 1:28:39 AM , Rating: 1
he is stupid and he works for that stupid Gamestop store.


RE: This might be a good thing.
By FS on 4/13/2009 12:48:08 PM , Rating: 2
"Sealed" doesn't necessarily mean it's new. I ordered a new game from Gamestop few days ago and it came well packaged(original bluray case, well sealed, with booklet etc.) as any other new game does but there were a lot of scratches on the bluray. So you know there is something going on; they even pack the old games and sell them as new.


RE: This might be a good thing.
By someguy123 on 4/13/2009 1:08:25 PM , Rating: 2
I think the problem with this policy is they already have a "used section" that they can easily toss these games into. Instead, they sell them as new.

This is just exacerbated by the fact that the industry is at Gamestop's throats because of their insane profits from used game sales.


RE: This might be a good thing.
By Richardito on 4/13/2009 1:15:05 PM , Rating: 2
Who cares what you think sir/madam. Opening a product and then selling it as new is both immoral and illegal. That's the only botoom line that counts. Opinions are like aholes- everyone has one...


RE: This might be a good thing.
By leexgx on 4/13/2009 1:16:53 PM , Rating: 2
in the UK if not all game stores open the box and put the items in the case into an sleave and put them in an locked place (stops them from been stolen)


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