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Growing pains are a mixed blessing for one of the largest e-tailers

Newegg is one of the top shopping destinations for computer enthusiasts. In October of 2008, they launched a major expansion into Canada. However, the high cost of shipping and some lag in updating prices and new products has been of concern to customers.

DailyTech did a little research and asked a few questions through C2E Consulting, Newegg's Canadian public relations agency. The following is what Newegg was willing to disclose:

Are all products shipping from the Edison, New Jersey warehouse?
If not, what percentage?

Canadian orders are being fulfilled from all Newegg order processing centers. Where an item gets shipped from depends on availability and proximity. In general Edison takes care of most of Eastern Canada, while we have found our California centers to be most efficient in servicing the West side of the country.

Is Newegg going to start using Canada Post and/or Purolator instead of UPS?

We are currently going through the processes of evaluating and adding additional shipping options for our Canadian customers and certainly Canada Post and Purolator are among those we are considering. We have heard our customers' feedback and fully understand that in order to be competitive in retaining and winning new customers, we need to offer choices when it comes to carrier but also inexpedited and lower cost shipping.

Is the plan to expand the Canadian product line to match the U.S. product line? Is there a commitment to have new products available as quickly as the U.S. site?

Newegg prides itself on our ability to leverage partnerships with top manufacturers to offer our customers an outstanding and diverse product selection. As it stands, our Canadian customers today have access to almost our complete IT offering. Our computer and gaming categories established and built our business in the U.S. and in this sense we believe we have put our best foot forward by focusing on these products during our launch.

We are absolutely committed to expanding our offerings further and bringing our consumer electronics product lines to the Canadian market as well and are working hard on fostering and establishing the partnerships that will enable us to do so in a timely manner.

It is our goal to provide our Canadian customers an identical line-up to the U.S. with the added advantage of some specific Canadian only SKUs.

What is Newegg doing to lower prices in order to match what is available locally?

Our product management team ensures our prices are competitive to the local market especially when it comes to products and categories key to our Canadian customers. We monitor our Canadian pricing model very carefully to stay true to our commitment to value: offering quality product at great prices.

Any word on a local warehouse in Canada?

Our current order processing centers in New Jersey and California have been doing an outstanding job at shipping product to our Canadian customers getting 99% of approved orders out the door in one business day. Our robust shipping partnerships have also allowed us to come through with timely delivery to both urban and more remote areas of Canada. That being said, we cannot deny the fact that adding a local warehouse would make it easier to expand product offerings and expedite product delivery.  We are seriously evaluating our options in terms of opening a local facility. It is a natural next step for our Canadian business.

Can you discuss any further expansion plans?

Our expansion into Canada has been a great experience for Newegg and we believe we can help transform the Canadian online market for IT and consumer electronics products. We were met with much enthusiasm and feel we have been successful in providing a much needed alternative value model to the existing technology e-commerce market in Canada. The outstanding performance of our Canadian expansion has confirmed that our business model of exceptional product selection at great prices, combined with stellar customer service and fast shipping is a formula for success that transcends cultural and geographic lines. Right now, we are heavily focused on our Canada, U.S. and China businesses but certainly are reviewing our opportunities for expanding internationally.

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By Pirks on 4/8/2009 8:47:04 PM , Rating: 2
which personally sounds like bull to me since I've never heard of anyone waiting for a drivers license here

"After twelve months in the learner stage, you are eligible to take your Class 7 road test."

TWELVE MONTHS! Do you see this, idiot? You think I'm lying here? You're just too f@cking dumb to even do quick check of the HARD COLD FACTS I'm posting here. Stay in your little delusional world, Potato, whatever...

As for my critical attitude - if you like the country you don't have to keep your mouth shut. You can still criticize it. Especially when you criticize dumb f@ckheads in the government who f@ck up the areas of society they are responsible for. Such as health care.

By SavagePotato on 4/8/2009 9:19:20 PM , Rating: 2
Uh and who cares? I call that a good safety policy to require more time as a learner before getting a license.

I have a class one license, which I had to bother to take a several week course for, I think it's fantastic to make people like you stay a learner for 12 months, in fact it would be good to have mandatory driving driving school attendance first. Then maybe I wouldn't see such unbelievably stupid driving on the streets. Hell increase the learner stage to two years for all I care.

You should take a drive in Edmonton some time if you want to see some of the worlds worst drivers. In fact, you personally pirks I wish you would, so you and your lexus can end up wrapped around a telephone pole after being t-boned by a soccer mom in an suv barreling through an intersection. That would make me smile.

By Pirks on 4/8/2009 11:24:09 PM , Rating: 2
so you and your lexus can end up wrapped around a telephone pole
Now this is getting really ridiculous :))) Potato idiot here imagined that I own a Lexus. What a crazy f@cking loon :))) As crazy as his government. They match each other. A perfect fit of idiots, hahahaa
it's fantastic to make people like you stay a learner for 12 months, in fact it would be good to have mandatory driving driving school attendance first
Yeah, and it would also be good to put everyone in labor camps and make everyone work for the great patrotic government and whatever else that comes out of your severely traumatized potatohead. You're damaged beyond repair, Potato. Americans and Western people in general were fighting with Nazis and f@cking Commies like you, they were fighting for freedom. You are a shame to your own country. But NOT for it's commie government tho :) Our commies are definitely proud of ya :))

By wolfwood on 4/8/2009 10:50:31 PM , Rating: 3
I don't see the problem. Even in the US, states are moving away from giving 16 year-olds full licenses and instead going with a graduated program. If it bothers you enough, BC is holding provincial elections next month. You can vote the government out if you so choose.

By omnicronx on 4/9/2009 1:31:17 AM , Rating: 2
Haha I knew it, you are such a moron. You still have a license, you just don't have full Class 5.

And Guess what? It has made the roads a safer place now that 16 year olds are off the street. Before you make a snappy comeback asking for proof, insurance can statically prove that 16 year old drivers are more likely to get into an accident than at any other age.

By omnicronx on 4/9/2009 1:32:14 AM , Rating: 2
Which comes to another point, how old are you? If you are still complaining about this it must have happened recently.

So what are you, 17,18?

By Pirks on 4/9/2009 11:15:44 AM , Rating: 2
So what are you, 17,18?
Your personal attacks are boring. Could you switch from dumb mode into something more argumentative?
It has made the roads a safer place now that 16 year olds are off the street.
Yeah, like 17 year olds are WAAAY MORE safe drivers than 16 year olds.

Your idiotic logic is actually very fragile, I don't even have to hit it hard to shatter. Think of this: if you say that 16 year olds are a problem - then you can just put an age check on licensing. Don't license people under 18 or 20. Or require 1 year of practice for people aged between 16 and 25. But why this idiotic 1 year wait time for EVERYONE? See how your dumb logic crumbles now? :P

"And boy have we patented it!" -- Steve Jobs, Macworld 2007
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