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Growing pains are a mixed blessing for one of the largest e-tailers

Newegg is one of the top shopping destinations for computer enthusiasts. In October of 2008, they launched a major expansion into Canada. However, the high cost of shipping and some lag in updating prices and new products has been of concern to customers.

DailyTech did a little research and asked a few questions through C2E Consulting, Newegg's Canadian public relations agency. The following is what Newegg was willing to disclose:


Are all Newegg.ca products shipping from the Edison, New Jersey warehouse?
If not, what percentage?

Canadian orders are being fulfilled from all Newegg order processing centers. Where an item gets shipped from depends on availability and proximity. In general Edison takes care of most of Eastern Canada, while we have found our California centers to be most efficient in servicing the West side of the country.


Is Newegg going to start using Canada Post and/or Purolator instead of UPS?

We are currently going through the processes of evaluating and adding additional shipping options for our Canadian customers and certainly Canada Post and Purolator are among those we are considering. We have heard our customers' feedback and fully understand that in order to be competitive in retaining and winning new customers, we need to offer choices when it comes to carrier but also inexpedited and lower cost shipping.


Is the plan to expand the Canadian product line to match the U.S. product line? Is there a commitment to have new products available as quickly as the U.S. site?

Newegg prides itself on our ability to leverage partnerships with top manufacturers to offer our customers an outstanding and diverse product selection. As it stands, our Canadian customers today have access to almost our complete IT offering. Our computer and gaming categories established and built our business in the U.S. and in this sense we believe we have put our best foot forward by focusing on these products during our launch.

We are absolutely committed to expanding our offerings further and bringing our consumer electronics product lines to the Canadian market as well and are working hard on fostering and establishing the partnerships that will enable us to do so in a timely manner.

It is our goal to provide our Canadian customers an identical line-up to the U.S. with the added advantage of some specific Canadian only SKUs.

What is Newegg doing to lower prices in order to match what is available locally?

Our product management team ensures our prices are competitive to the local market especially when it comes to products and categories key to our Canadian customers. We monitor our Canadian pricing model very carefully to stay true to our commitment to value: offering quality product at great prices.


Any word on a local warehouse in Canada?

Our current order processing centers in New Jersey and California have been doing an outstanding job at shipping product to our Canadian customers getting 99% of approved orders out the door in one business day. Our robust shipping partnerships have also allowed us to come through with timely delivery to both urban and more remote areas of Canada. That being said, we cannot deny the fact that adding a local warehouse would make it easier to expand product offerings and expedite product delivery.  We are seriously evaluating our options in terms of opening a local facility. It is a natural next step for our Canadian business.


Can you discuss any further expansion plans?

Our expansion into Canada has been a great experience for Newegg and we believe we can help transform the Canadian online market for IT and consumer electronics products. We were met with much enthusiasm and feel we have been successful in providing a much needed alternative value model to the existing technology e-commerce market in Canada. The outstanding performance of our Canadian expansion has confirmed that our business model of exceptional product selection at great prices, combined with stellar customer service and fast shipping is a formula for success that transcends cultural and geographic lines. Right now, we are heavily focused on our Canada, U.S. and China businesses but certainly are reviewing our opportunities for expanding internationally.



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By tallcool1 on 4/8/2009 12:47:18 PM , Rating: 2
For someone like myself that is in the US and hasn't had to deal with this, "why" is it so expensive?
Does this case exist the other way, say shipping from Canada to US?


By omnicronx on 4/8/2009 1:16:46 PM , Rating: 2
Yes, its called Duty. It has nothing to do with the shipping costs, electronics in general are usually subject to duty up to something like 30-40%. There is no duty on items under 50 dollars either.

Its just a protection mechanism mainly for items that can be bought in your country of origin. Usually items that cannot be bought within your country of origin have lower/if any duty fees.

It would surprise me if Newegg does not have a Canadian distribution center, as their products WILL be subject to duty on pretty much everything they sell.(above 50 dollars of course)


By Darga on 4/8/2009 1:22:53 PM , Rating: 2
Indeed it does work the other way. Strangely enough it is often faster to ship from the UK to me in Canada. I refuse to ship with UPS after the last incident. I had purchased a laptop from dell Canada and had it shipped to me here so that I could get it installed with certain software, remove bloatware etc for my girlfriend in the US. (Note I did check to see if it was ok for me to send a laptop with the border services and dell and it was all fine) First of all I payed for 3 day guaranteed service (or a "full or partial refund"-lady at the ups store) and the item did not arrive for 8 days. Upon arrival she had to pay a fee to get the item (not brokerage because I covered that already) A couple of weeks later I received a letter from the dept. of homeland security accusing me of illegally importing laptops from Malaysia and reselling them in the states without a license. After many hours on the phone with dell, ups and the dept. we traced the problem down to the ups person improperly stating that I was a business which imports laptops instead of someone just sending a gift (which would have been fine) As of now ups has offered me no compensation or "full or partial refund" for the ordeal and so I have decided to boycott anything that deals with UPS. That was only the latest problem with them (not including the time where they left my $800 rc helicopter which was supposed to be signed for, at my neighbours which we did not like and had a struggle to locate where it was)
Sorry for the long post but I finally felt like venting.


By Motoman on 4/8/2009 1:37:03 PM , Rating: 2
...I would reckon that the shipping of things from the UK to Canada is easier than from the US because of the political ties there. Governor General and all that.


By Motoman on 4/8/2009 1:35:19 PM , Rating: 4
Holy fucking shit are you a dumbass. The world would be vastly better off without relentless cretins like yourself.


By spread on 4/8/2009 3:17:54 PM , Rating: 3
I live in the GTA and I can confirm for our American neighbors that you're a dumbass.


By Pirks on 4/8/2009 4:07:54 PM , Rating: 1
I live in BC and after waiting for a year to get that motherf@cking driver's license and getting laughed at by my US buddies who got driver's licenses in no time I can confirm that you are just as stupid idiot as any other downrating asshole here. Try to live in BC for a while before opening your mouth, okay?


By Pirks on 4/9/2009 10:27:29 AM , Rating: 2
I don't own any Macs, you idiot. How many times I have to tell that before you remember?

BC climate is fine, if not for healthcare, idiotic licensing of drivers, double sales tax, piss poor choice of goods in (online) stores, insane new car prices and stuff like that it'd be pretty nice place to live. Especially when you live close to the US border and can go abroad to do some proper shopping with the real selection of goods and not insane prices.

You should not be ashamed to be Canadian if you understand shortcomings of your government.


By just4U on 4/8/2009 9:47:48 PM , Rating: 5
Actually he is bang on about some things... and while I disliked the wording it's still relevant. I've shipped items all over the United States via Canada post. They tend to get there within 5 business days and no one is charged anything extra. Not the case when they ship stuff up here and that is a little frustrating. There is supposed to be free trade between our two countries.. Why can't we just buy the things we want, pay our initial taxes (provincial and federal) and be done with it? Shouldn't be so much of a hassle.


By omnicronx on 4/9/2009 1:26:58 AM , Rating: 2
Americans are charged the same Duty, and because of NAFTA many products are exempt from duty altogether. You just don't hear about Americans paying duty that much as they don't buy nearly as much from us as we do from them.


By just4U on 4/9/2009 2:57:29 AM , Rating: 2
Well I guess they were lucky then .. Everything I've sent south has gone thru customs and they were none of them were ever charged for it.


By just4U on 4/9/2009 9:52:36 AM , Rating: 2
(grin) I screwed up the wording there. What I meant to say is everything I've ever sent has gone thru customs. (It's all been opened and gone thru to!) Not once has anyone been charged duty on any of it.


By CrazyBernie on 4/8/2009 2:13:21 PM , Rating: 2
Someone didn't get his Cheerios this morning.


By SavagePotato on 4/8/2009 3:25:02 PM , Rating: 5
Do you not understand yet why you get rated down 98% of the time Pirks?

It's not a conspiracy, it's not a squad of people out to get you, and it's not because you "speak the truth" and people don't like it.

It's because you talk like a chump, and you act like a totally unbelievable a-hole of the highest order. Even the people that might agree with your position rate you down because you come across as a dumbass in the way you communicate.

It's not the people, and it's not the subject matter, it's you, look in the mirror, oh there's the problem.


By Motoman on 4/8/2009 3:37:25 PM , Rating: 2
Seconded. For example, my Canadian wife (and our Canadian family/friends) is also not at all fond of the healthcare system in Canada.

...but instead of railing about how Canada is run by "commies" and other statements of stupidity, you say something more like "you Americans have no idea how hard it is to get a family practitioner, or to get seen in an ER in Canada" and then make a rational case.

Instead, you come off like a dumbass. Which, apparently, is the correct impression for us to be getting.


By Motoman on 4/8/2009 4:18:53 PM , Rating: 4
...let me get this straight...you think that the reason the "Canadian healthcare is stinking pile of stench" is because "Because Canada is a f@cking commie country where government sticks its f@cking ugly nose into everything?" And you think this is the "root cause?"

If you honestly think you have made any intelligible statement there at all, you have serious cognitive problems.

You haven't provided any argument of any kind. You're just demonstrating your ability to type and your proclivity to swear and use the word "commie" a lot.

...on another, but related note, if you hate Canada so much, I suggest you move. Preferably to somewhere that doesn't have any internet connectivity.


By Motoman on 4/8/2009 5:00:32 PM , Rating: 2
...the problem seems to be that you fundamentally don't understand that saying "Canadian government bureaucracy is sticking its nose into everything just like Soviet Union commies did" doesn't actually provide any valuable information.

You need to understand basic stuff like this.

If you actually intend to convey any useful information, you need to at a bare minimum provide some examples about how the Canadian government is sticking their nose into something, how that is causing something to go wrong, and what would be a better way to go about it.

Otherwise, you're just an idiot with diarreah of the mouth.


By SavagePotato on 4/8/2009 8:24:10 PM , Rating: 1
Canada like all modern democratic countries has faults. This is not news. There are many things that could be done better here, and the system of government is a joke where your vote hardly matters.

However, despite the things that aren't so great there is plenty of reason for anyone in a country like Canada, or the USA, or even Australia, or England ,or wherever, to be glad, and count their blessings every day that they wake up in a country where they can have a roof over their head, food to eat, and no one telling you by the barrel of an ak-47 what to think and do.

People like Pirks come across as what they are, whiny bitches who take the freedoms they have for granted. Because of the inconvenience of having to wait for free health care or wait for a drivers license (which personally sounds like bull to me since I've never heard of anyone waiting for a drivers license here.) they snivel and complain that their country is the paragon of communistic evil and oppression.

Be glad you don't have a militia riding around in trucks and blowing your goddamn head off with an ak-47 when you walk out the door of your mud hut to go walk 5 miles to get water for the day. Come bitch to me about horrible commie Canada when you do.


By Pirks on 4/8/2009 8:47:04 PM , Rating: 2
quote:
which personally sounds like bull to me since I've never heard of anyone waiting for a drivers license here
http://www.icbc.com/licensing/lic_getlic_passenger...

"After twelve months in the learner stage, you are eligible to take your Class 7 road test."

TWELVE MONTHS! Do you see this, idiot? You think I'm lying here? You're just too f@cking dumb to even do quick check of the HARD COLD FACTS I'm posting here. Stay in your little delusional world, Potato, whatever...

As for my critical attitude - if you like the country you don't have to keep your mouth shut. You can still criticize it. Especially when you criticize dumb f@ckheads in the government who f@ck up the areas of society they are responsible for. Such as health care.


By SavagePotato on 4/8/2009 9:19:20 PM , Rating: 2
Uh and who cares? I call that a good safety policy to require more time as a learner before getting a license.

I have a class one license, which I had to bother to take a several week course for, I think it's fantastic to make people like you stay a learner for 12 months, in fact it would be good to have mandatory driving driving school attendance first. Then maybe I wouldn't see such unbelievably stupid driving on the streets. Hell increase the learner stage to two years for all I care.

You should take a drive in Edmonton some time if you want to see some of the worlds worst drivers. In fact, you personally pirks I wish you would, so you and your lexus can end up wrapped around a telephone pole after being t-boned by a soccer mom in an suv barreling through an intersection. That would make me smile.


By Pirks on 4/8/2009 11:24:09 PM , Rating: 2
quote:
so you and your lexus can end up wrapped around a telephone pole
Now this is getting really ridiculous :))) Potato idiot here imagined that I own a Lexus. What a crazy f@cking loon :))) As crazy as his government. They match each other. A perfect fit of idiots, hahahaa
quote:
it's fantastic to make people like you stay a learner for 12 months, in fact it would be good to have mandatory driving driving school attendance first
Yeah, and it would also be good to put everyone in labor camps and make everyone work for the great patrotic government and whatever else that comes out of your severely traumatized potatohead. You're damaged beyond repair, Potato. Americans and Western people in general were fighting with Nazis and f@cking Commies like you, they were fighting for freedom. You are a shame to your own country. But NOT for it's commie government tho :) Our commies are definitely proud of ya :))


By wolfwood on 4/8/2009 10:50:31 PM , Rating: 3
I don't see the problem. Even in the US, states are moving away from giving 16 year-olds full licenses and instead going with a graduated program. If it bothers you enough, BC is holding provincial elections next month. You can vote the government out if you so choose.


By omnicronx on 4/9/2009 1:31:17 AM , Rating: 2
Haha I knew it, you are such a moron. You still have a license, you just don't have full Class 5.

And Guess what? It has made the roads a safer place now that 16 year olds are off the street. Before you make a snappy comeback asking for proof, insurance can statically prove that 16 year old drivers are more likely to get into an accident than at any other age.


By omnicronx on 4/9/2009 1:32:14 AM , Rating: 2
Which comes to another point, how old are you? If you are still complaining about this it must have happened recently.

So what are you, 17,18?


By Pirks on 4/9/2009 11:15:44 AM , Rating: 2
quote:
So what are you, 17,18?
Your personal attacks are boring. Could you switch from dumb mode into something more argumentative?
quote:
It has made the roads a safer place now that 16 year olds are off the street.
Yeah, like 17 year olds are WAAAY MORE safe drivers than 16 year olds.

Your idiotic logic is actually very fragile, I don't even have to hit it hard to shatter. Think of this: if you say that 16 year olds are a problem - then you can just put an age check on licensing. Don't license people under 18 or 20. Or require 1 year of practice for people aged between 16 and 25. But why this idiotic 1 year wait time for EVERYONE? See how your dumb logic crumbles now? :P


By Pirks on 4/8/2009 8:53:42 PM , Rating: 2
quote:
Be glad you don't have a militia riding around in trucks and blowing your goddamn head off with an ak-47 when you walk out the door of your mud hut to go walk 5 miles to get water for the day
I said that compared to real commie countries like Soviet Union Canada is more like a heaven. You must be not just an idiot, you must be a BLIND idiot if you haven't read that in one of my posts above.


By SavagePotato on 4/8/2009 9:11:06 PM , Rating: 1
Pirks, I don't read your posts, I skim them usually while laughing at your stupidity. You say that as if you have something to say WORTH reading.

You just spew garbage in all directions with nothing behind it. The only thing on my mind when replying to anything you have to say, is how stupid you are and how you should be made a fool of for your stupidity.

You need a smack in the mouth you traitorous, unpatriotic whiny little bitch, for the stupid shit you say about your own country as well as being such a spineless turd to sit and call Canada communist country while you sit there and soak up the same benefits from it.

Go move to some random country in Africa and let me know how it goes over there for you.


By HeelyJoe on 4/9/2009 12:30:45 AM , Rating: 2
See, that doesn't really mean anything at all. I mean you typed out three sentences and got nowhere. Why the hell are you even on here?


By Whaaambulance on 4/9/2009 12:03:58 PM , Rating: 1
quote:
the root cause of the problem


Of why you get downrated is because you talk like an idiot. I thought there might have been hope for you on that last MS commercial post. You seemed to have reverted back to the same moronic, asinine and relentless method of getting your 'truth' out.

Nobody is trolling you. If you really knew the meaning of trolling, it would describe many of your posts. It's pretty clear that you are wet behind the ears, but you don't have to act like you are.

So in your mind, everyone who doesn't agree with your opinions or posts is "dumb" or an "idiot" or a "troll", correct? What you should do is go back and read all of your posts... then read them again.. then really ask yourself "Am I a douchebag?" I think you will be surprised to find that yes, you are a douchebag. But it's not too late. You can still turn things around and not look like a total retard.


By Whaaambulance on 4/9/2009 12:47:52 PM , Rating: 2
I'm not trying to educate anyone lol. I got enough on my table these days. I just want to participate in threads that don't end up being pissing matches.


By cochy on 4/8/2009 4:12:45 PM , Rating: 5
I'm out to get him.

haha

...


By Reclaimer77 on 4/8/2009 4:05:15 PM , Rating: 1
Well I usually hate you Pirks and fight you to the death on Mac vs PC, I gotta agree here.

Canada does indeed suck a big one.


By Pirks on 4/8/2009 4:18:10 PM , Rating: 2
quote:
Canada does indeed suck a big one
Well, Reclaimer, I heard that countries like UK and Australia could be even worse, their government commies stick their f@cking noses into even more things than Canadian ones do. So maybe Canada is not that bad among Western democracies, who knows. I need someone who lived in US, UK, Canada and Australia to tell me how things really are between these countries, but I've yet to find such a person :) Still looking.

One thing I heard from a French guy here in Canada (immigrated here from Paris about 10 years ago) that Canada is waaay more free and less bureaucratic towards businesses and entrepreneurs than France. So there you go - most commie infested Western democracy is probably France :)


By Whaaambulance on 4/9/2009 12:39:00 AM , Rating: 2
Pirks, you should save your energy for a discussion more worth your time... LOL!


By cscpianoman on 4/8/2009 6:40:41 PM , Rating: 1
Soldier: Captain, come quick he's firing off again! What do I do?

Captain: Return fire! Max power!

Soldier: There's no effect, Captain, the hull is too thick!

Captain: That does it soldier, pull out the heavy guns!

Soldier: You don't mean...

Captain: Yes, soldier, I mean LOGIC and Communication skills!


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