Print 85 comment(s) - last by PrezWeezy.. on Mar 3 at 1:03 AM

Microsoft reassures its testers that it is carefully considering their feedback

Ever since Microsoft released the beta of its upcoming Windows 7 to the general public, hundreds of thousands of users have downloaded the OS.  Many took the time to carefully sweep the system, scanning for defects or bugs.  As a result, Microsoft has been receiving a steady stream of information from beta testers.  Many testers of late, though, have become disgruntled as Microsoft has offered little in the way of official communication about the problems its testers were reporting.

However, Microsoft's Steven Sinofsky, senior vice president for the Windows and Windows Live Engineering Group, has broken the silence at last, saying that Microsoft has indeed been listening and has fixes planned for over 2,000 bugs found by testers.

Mr. Sinofsky writes that at its peak, Microsoft was receiving one Send Feedback report every 15 seconds for an entire week.  It has received 500,000 feedback reports already -- approximately 500 per developer, part of why it has been too busy to say much.  Microsoft also thanks its Connect members (the MSDN/Technet enrolled beta customers) for sending in numerous technical reports.  Both the public and the Connect feedback has helped more bugs be found and fixed than in any previous Windows release, Mr. Sinofsky states.

Mr. Sinofsky shed light on Microsoft's definition of a bug as well, stating:

Let's talk a bit about "bugs". Up front it is worth making sure we're on the same page when we use the much overloaded term bug. For us a bug is any time the software does something that someone one wasn't expecting it to do. A bug can be a cosmetic issue, a consistency issue, a crash, a hang, a failure to succeed, a confusing user experience, a compatibility issue, a missing feature, or any one of dozens of different ways that the software can behave in a way that isn't expected. A bug for us is not an emotional term, but just shorthand for an entry in our database representing feedback on the product. Bugs can be reported by a human or by the various forms of telemetry built into Windows 7. This broad definition allows us to track and catalog everything experienced in the product and do so in a uniform manner.

Hardware support is also doing quite well for the new operating system.  Microsoft has recorded 10 million device installations, and the use of around 2.8M unique plug-and-play device identifiers.  Of the hardware used, over 75 percent of it worked with the system's prepackaged drivers, writes Mr. Sinofsky.  He says that virtually all of the remaining hardware was easily support via driver downloads from Windows Update or by direct links to the manufacturer's web site.

Even some critics who were incensed at Microsoft's lack of communications have been warmed up by Mr. Sinofsky.  Chris Holmes of the blog GeekSmack recently had written, "I know I drifted off into a bit of a rant ... and hopefully this feedback is taken seriously by the Windows team (hey, there's a chance, it's not like we're dealing with the Windows Live team, those people don't know the meaning of the word feedback)."

However, after a personal email from Mr. Sinofsky, his feelings softened.  He states, "I honestly was not expecting a reply as I understand that Steven is undoubtedly a very busy man. But when I checked my in-box a few hours later, not only did he respond, but he did a very good job explaining his position and why the interim builds were not a good option for this release cycle."

While Mr. Sinofsky's metrics and comments surely won't placate all the disgruntled testers out there, it certainly seems a positive direction from Microsoft. 

Microsoft has recently become less stubborn and has become more receptive to feedback, after having long gone its own way.  For example, when a major security flaw was found in the UAC, a critical Windows 7 and Windows Vista component, Microsoft initially refused to change it.  However, it then quickly turned around, swallowing its pride and admitting to its mistake.  The UAC fix is among the many flaws and bugs the team will have fixed for the release of Windows later this year.

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RE: Vista vs 7
By nycromes on 2/26/2009 12:33:58 PM , Rating: 4
I still do software testing under Vista and it is just as bad now as it was when it was in beta... yet the beta of W7 handles everything so much better.

I think they took issue with the quote above, this is just plain false. Vista (though still not perfect) is head and shoulders above what it was during it's beta. Windows 7 is above that. Its funny to me that the people who criticize Vista always seem to say its as bad as it was during beta, and when someone disagrees with them they say something along the lines of your sheep comment. They didn't say Vista has nothing wrong, just that you are lying about the current state of Vista, its much improved, though still not perfect.

RE: Vista vs 7
By Gyres01 on 2/26/2009 1:01:19 PM , Rating: 4
I have been using Vista for 2 years now, and at first it was having issues...but now it works flawlessly....I say good for MS, they seem to be heading in the right direction...IMHO.

RE: Vista vs 7
By Pirks on 2/26/09, Rating: 0
RE: Vista vs 7
By MarcLeFou on 2/26/09, Rating: 0
RE: Vista vs 7
By Pirks on 2/26/09, Rating: -1
RE: Vista vs 7
By themaster08 on 2/28/09, Rating: 0
RE: Vista vs 7
By themaster08 on 2/28/2009 5:20:54 AM , Rating: 1
idiotic and soo annoying UAC which can't be turned off permanently JUST FOR A FEW SPECIAL APPS like RivaTuner or CPU-Z

What have you been smoking, Apple boy? Of course you can permanently turn UAC off. Maybe you can't because you're too dumba$$ to know how. Any excuse to try and make Vista look such an inferior OS.
Like MarcLeFou says, you have absolutely no credability upon your judgement of Vista.

Vista is the same flop as it was two years ago

Just as Macs are the same flops they were 25 years ago.

I have a couple of pages for you to ponder upon:-

Stick with OSX, get hacked, be quiet!

RE: Vista vs 7
By Screwballl on 2/27/2009 11:17:02 AM , Rating: 1
I think they took issue with the quote above, this is just plain false.

Exactly... you THINK it is false...

Just as my years in IT and dealing with crap from MS that I KNOW that Vista still needs a lot of work and this is where I derive my opinions that Vista is crap... I know some people do not have problems with it but for the rest of us power users, Vista is like a little spoiled brat should should not be let outside of the house, causes entirely too many problems or is prone to messing up constantly.
XP even at the beginning was nowhere close to as bad as Vista or ME, which is why I call Vista "WinME v2".

Even Microsoft admitted that Vista is crap:

"We broke a lot of things. We know that, and we know it caused you a lot of pain. It got customers thinking, hey, is Windows Vista a generation we want to get invested in?"
-- Brad Brooks, Microsoft's VP.

Which is why they are putting so much work into Windows 7, which is exactly what Vista should have been.

RE: Vista vs 7
By PrezWeezy on 3/3/2009 1:03:40 AM , Rating: 2
I spent a lot of time talking to some people at MS about Vista. The guy I was talking to was basicaly saying his biggest issue with Vista is performance. I have no issue with performance. In fact it runs great on my POS machine with less than 1GB of RAM. I also work in the IT industry and I LOVE Vista. It's not perfect, XP wasn't either, niether was 2000 or 98 or NT nor any other OS EVER released. And I hate to break it to you, Windows 7 won't be perfect either. There is always room for improvement, but that doesn't mean the product is bad. I like the fact that I have not had a single Vista machine compromised since it's first install. Not one person has had malware, or a virus. Not one. That is reason enough to switch to Vista alone. Add in the search, the better organization, the UI (techincal as well as artistic), the power tools, it all winds up to be a great package. And even the Black Hat convention couldn't hack into it. I'd throw everything else away to keep the security features.

"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan

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