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In its next step to connect with consumers, Microsoft will open a number of stores in select markets

Microsoft announced plans to open its own retail stores in an effort to connect with customers and better compete with the extremely popular stores from Apple.

"The purpose of opening these stores is to create deeper engagement with consumers and continue to learn firsthand about what they want and how they buy," Microsoft said in a statement on its website.

The company also said it has selected David Porter, former DreamWorks animation global product distribution manager, to serve as corporate vice president for the retail stores.  Prior to his stint at DreamWorks, Porter also served as in store ops, merchandising and IT of Walmart for more than 25 years.

Microsoft did not publicly disclose how many stores it plans to open, what markets will be targeted, or which products will be made available.  It's likely PCs will be sold with Microsoft Windows Vista loaded with other company software, with the store also used to be an advertising platform for Windows 7.

Porter will be in charge of deciding where stores will open, and how they'll market products to the public.  

"This is an exciting time with our strong line-up of upcoming product releases," Microsoft CEO Kevin Turner said in a statement.  "There are tremendous opportunities ahead to create a world-class shopping experience for our customers."

Apple, one of Microsoft's biggest competitors, has more than 200 stores worldwide, which helps draw in new Apple customers.  Microsoft's latest advertising campaign featured former CEO Bill Gates and comedian Jerry Seinfeld -- and although most PC fans were skeptical from the beginning -- the ads flopped horribly, and forced Microsoft to go back to the drawing board.

There are now 144 Microsoft employees serving as in-store "gurus" to help teach customers in electronics chain stores about Microsoft and its products.

Despite having the popular Xbox 360 video game console and Zune MP3 player, Microsoft has still had an extremely difficult time reaching out to owners of Microsoft products or potential customers.  Furthermore, the Vista operating system was not received very well by PC users, and Apple continues to chip away at the PC market while its iPod MP3 players already control the market.



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Microsoft pioneers high street retailing
By tyson766 on 2/14/2009 8:17:42 AM , Rating: 1
Another example of Microsoft shamelessly ripping off Apple. I own a pc and am not an apple fan, but geez, come up with an idea of your own for once guys.




RE: Microsoft pioneers high street retailing
By TomZ on 2/14/2009 3:41:30 PM , Rating: 3
By your own logic, Apple "stole" the idea for their stores from those that came before them - Sony, Dell, Gateway, etc.

Using a chain of retail stores to sell and promote your product is hardly an innovation to start with, and even less is it something that Apple invented.


By melgross on 2/15/2009 6:15:18 PM , Rating: 2
To be fair, the others haven't been successful.

The Sony stores are different, They don't mostly cater to computer users. Sony is a full line manufacturer, and shouldn't even be in this conversation.

They also have just a few stores.

Apple has been the only company that is primarily a computer and computer related manufacturer.

Yes, they have phones and iPods.

But they don't (yet) make Tvs, camcorders, cameras, separate Cd players, toys like gaming consoles, speakers, amplifiers, receivers, home theaters, car stereos, memory cards, batteries, etc.

Apple is the first specialized electronic company to have successful stores.

So, MS is looking at them.


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