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In its next step to connect with consumers, Microsoft will open a number of stores in select markets

Microsoft announced plans to open its own retail stores in an effort to connect with customers and better compete with the extremely popular stores from Apple.

"The purpose of opening these stores is to create deeper engagement with consumers and continue to learn firsthand about what they want and how they buy," Microsoft said in a statement on its website.

The company also said it has selected David Porter, former DreamWorks animation global product distribution manager, to serve as corporate vice president for the retail stores.  Prior to his stint at DreamWorks, Porter also served as in store ops, merchandising and IT of Walmart for more than 25 years.

Microsoft did not publicly disclose how many stores it plans to open, what markets will be targeted, or which products will be made available.  It's likely PCs will be sold with Microsoft Windows Vista loaded with other company software, with the store also used to be an advertising platform for Windows 7.

Porter will be in charge of deciding where stores will open, and how they'll market products to the public.  

"This is an exciting time with our strong line-up of upcoming product releases," Microsoft CEO Kevin Turner said in a statement.  "There are tremendous opportunities ahead to create a world-class shopping experience for our customers."

Apple, one of Microsoft's biggest competitors, has more than 200 stores worldwide, which helps draw in new Apple customers.  Microsoft's latest advertising campaign featured former CEO Bill Gates and comedian Jerry Seinfeld -- and although most PC fans were skeptical from the beginning -- the ads flopped horribly, and forced Microsoft to go back to the drawing board.

There are now 144 Microsoft employees serving as in-store "gurus" to help teach customers in electronics chain stores about Microsoft and its products.

Despite having the popular Xbox 360 video game console and Zune MP3 player, Microsoft has still had an extremely difficult time reaching out to owners of Microsoft products or potential customers.  Furthermore, the Vista operating system was not received very well by PC users, and Apple continues to chip away at the PC market while its iPod MP3 players already control the market.



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RE: Looks like...
By Smartless on 2/13/2009 2:14:56 PM , Rating: 2
True its about the buzz. Take a look at what Microsoft can directly offer from their store.
1) Zune - Never an Ipod killer
2) Xbox 360 - Hmm why buy one from the store?
3) Keyboards and Mice - Probably one of the only accessories they actually sell.

So I have to agree, unless they do beta-testing for the general public in these shops, I don't see it being a success.


RE: Looks like...
By Master Kenobi (blog) on 2/13/09, Rating: 0
RE: Looks like...
By amandahugnkiss on 2/13/2009 5:27:26 PM , Rating: 2
Not to mention it's a great venu for them to demo new and upcoming products in the way they deem appropriate or in a way that greater utilizes certain capabilities of new tech. A pretty simple example would be an in-store demo of a complete home entertainment system that integrates Home Server, Win7, XBOX, Zune, IPTV, AVRs, etc... A quick look online shows they have a larger product catalog than 'just' the Zune, 360, and input devices. They have a massive software catalog and they could include vendor items such as PCs and WinMobile devices. I'd be happy just have access to a Surface unit that wan't sporting the UI available at the AT&T stores.


RE: Looks like...
By VoodooChicken on 2/13/2009 5:43:54 PM , Rating: 1
Maybe if they stick a Jamba Juice inside each store and establish a "countertop of experts." At the very least it might be able to make use of a bunch of laid off Firedogs. Not like they have busy calendars.


"Google fired a shot heard 'round the world, and now a second American company has answered the call to defend the rights of the Chinese people." -- Rep. Christopher H. Smith (R-N.J.)

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