backtop


Print 62 comment(s) - last by frobizzle.. on Jan 28 at 12:46 PM

RIM says that software glitches are now the norm for complex devices

The smartphone market is booming and the most popular of the smartphones is the Apple iPhone. With the sales figures the touch-enabled iPhone is racking up, it's no surprise that virtually all of the cell phone makers have rushed devices to market to compete with the iPhone.

One of the competitors that many had high hopes for was the Blackberry Storm. The Storm was the first touch screen device to come from Blackberry. Unfortunately for Blackberry, the Storm received some of the worst reviews of any Blackberry device.

The problem according to many users is that the Storm is besieged with bugs that hamper performance and results in overall sluggish performance. RIM, the maker of the Blackberry handsets, didn’t apologize for the problems with the handset. Rather RIM co-chief Jim Balsillie said that scrambles to launch products on time and software glitches are part of the "new reality" of making complex phones in large volumes.

Smartphone users are to assume, according to Balsillie, that it is normal for a device that barely functions to be rushed out simply to meet the Black Friday shopping rush. The Wall Street Journal reports that people familiar with the matter say that RIM moved 500,000 Storm's in the first 30 days after its November 21 launch.

By comparison, the Apple iPhone 3G moved 2.4 million units in its first quarter on the market. The iPhone now holds about 16.6 percent of the global smartphone market. Balsillie says that RIM considers the Storm an overwhelming success and is making 250,000 devices per week to keep up with demand.

RIM is working to fix issues with the Storm and to add features that users have asked for. One of the complaints that will be addressed in future updates is that users can’t type on a full keypad in portrait mode, which only allows a keypad with multiple letters at this time. Verizon, the exclusive carrier for the Storm, and RIM released a software update to address some of the early issues with the Storm that the companies claim fixed many of the early complaints users had.

As for returns, Verizon won’t issue a specific number. However, a Verizon spokesman said that the rate of returns for the Strom is in the single digits (percentage wise) and the spokesman says that is normal for any smartphone.

Sources close to the launch say that Verizon and RIM rushed the Storm to market before the software was fully vetted in an attempt to get the Storm into stores in time for holiday shopping, despite glitches in the software and the stability of the operating system.

The Storm's operating system was reported to have been a challenge for RIM because the OS was optimized for Blackberry devices that used keyboards, click wheels, and trackballs for navigation rather than a touch screen. Part of the OS tweaks made was to integrate compatibility for the accelerometer that changed the orientation of the screen when the phone was rotated.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: I don't get it.
By michael2k on 1/26/2009 6:34:32 PM , Rating: 2
My point is that you already use multiple keyboards on your phone, and the value of the iPhone's virtual keyboard is that there is support for more than your two.

Though as another posted, specific "keys" take more or less keystrokes depending on keyboard layout.


RE: I don't get it.
By Alexvrb on 1/26/2009 7:04:51 PM , Rating: 2
I still fail to see a need to reconfigure a QWERTY layout. Look at your computer's keyboard. Do you see a strong need for it to be 1) Customizable and 2) Flat with keys that don't actually depress other than to perhaps vibrate or make the whole keyboard click. There's no way I could type as fast or as accurately on a crappy keyboard like that. Virtual QWERTY is inferior, even once you get used to the downgrade.


RE: I don't get it.
By michael2k on 1/26/2009 9:18:14 PM , Rating: 2
I never said that the virtual keyboard was superior to a hard keyboard. I was responding as to why it made sense; Motoman said he didn't get it.

A virtual keyboard is more flexible, usable in both landscape and portrait (a hard keyboard isn't), has more options (it turns into a number pad when entering numbers into a numeric text field), and it changes keys in different modes or languages.

Hard keyboards cannot. The issue isn't that the virtual keyboard is better at text entry (it isn't), but that it's better at being flexible.


RE: I don't get it.
By michael2k on 1/27/2009 12:34:11 PM , Rating: 2
You need to reconfigure it when the keyboard is only 2" across. The point is that in order to increase usability you sacrifice something: size of keys, number of keys, or type of keys.

If the iPhone (or any phone) had a 11" keyboard then this wouldn't be an issue.


"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad

Related Articles
BlackBerry Storm Details Emerge
October 7, 2008, 2:55 PM













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki