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RIM says that software glitches are now the norm for complex devices

The smartphone market is booming and the most popular of the smartphones is the Apple iPhone. With the sales figures the touch-enabled iPhone is racking up, it's no surprise that virtually all of the cell phone makers have rushed devices to market to compete with the iPhone.

One of the competitors that many had high hopes for was the Blackberry Storm. The Storm was the first touch screen device to come from Blackberry. Unfortunately for Blackberry, the Storm received some of the worst reviews of any Blackberry device.

The problem according to many users is that the Storm is besieged with bugs that hamper performance and results in overall sluggish performance. RIM, the maker of the Blackberry handsets, didn’t apologize for the problems with the handset. Rather RIM co-chief Jim Balsillie said that scrambles to launch products on time and software glitches are part of the "new reality" of making complex phones in large volumes.

Smartphone users are to assume, according to Balsillie, that it is normal for a device that barely functions to be rushed out simply to meet the Black Friday shopping rush. The Wall Street Journal reports that people familiar with the matter say that RIM moved 500,000 Storm's in the first 30 days after its November 21 launch.

By comparison, the Apple iPhone 3G moved 2.4 million units in its first quarter on the market. The iPhone now holds about 16.6 percent of the global smartphone market. Balsillie says that RIM considers the Storm an overwhelming success and is making 250,000 devices per week to keep up with demand.

RIM is working to fix issues with the Storm and to add features that users have asked for. One of the complaints that will be addressed in future updates is that users can’t type on a full keypad in portrait mode, which only allows a keypad with multiple letters at this time. Verizon, the exclusive carrier for the Storm, and RIM released a software update to address some of the early issues with the Storm that the companies claim fixed many of the early complaints users had.

As for returns, Verizon won’t issue a specific number. However, a Verizon spokesman said that the rate of returns for the Strom is in the single digits (percentage wise) and the spokesman says that is normal for any smartphone.

Sources close to the launch say that Verizon and RIM rushed the Storm to market before the software was fully vetted in an attempt to get the Storm into stores in time for holiday shopping, despite glitches in the software and the stability of the operating system.

The Storm's operating system was reported to have been a challenge for RIM because the OS was optimized for Blackberry devices that used keyboards, click wheels, and trackballs for navigation rather than a touch screen. Part of the OS tweaks made was to integrate compatibility for the accelerometer that changed the orientation of the screen when the phone was rotated.

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RE: I don't get it.
By michael2k on 1/26/2009 1:13:17 PM , Rating: 0
Your phone already does it.

It goes from 0-9 to a-z, and the rest of the non alphabetic keys.

The difference is that my phone, with it's virtual keyboard, does it much better. You have to use either a soft keyboard and arrow keys or a mouse, a hard-mapped multifunction keyboard, or a combination of virtual and physical keys.

I just change keyboards as the need arises without needing to use a mouse or cursors.

RE: I don't get it.
By Motoman on 1/26/09, Rating: 0
RE: I don't get it.
By michael2k on 1/26/2009 2:53:32 PM , Rating: 2
Evidently you never text or use the alphanumeric keys on your phone then. If you only use your phone for phone numbers then you'll never see it. If you bank by phone, or text, or had to navigate a voicemail system, you will have users remapped keyboard on your phone.

RE: I don't get it.
By Motoman on 1/26/2009 3:18:29 PM , Rating: 2
I send a few dozen texts a day. On my phone with the regular, physical, non-virtual keyboard. ???

RE: I don't get it.
By othercents on 1/26/2009 6:36:49 PM , Rating: 2
There is not a one phone fits all (unlike hats which don't usually fit all). Many manufacturers make many different phones and right now the iPhone appeals to those people who don't frequently use the keyboard, but consistently watch videos, music, pictures, facebook, applications, games, and surf the web. This is where the iPhone outshines almost every phone available.

I have people consistently ask if they should get a blackberry storm or blackberry bold. I tell them, if you are going to send less then 10 messages a day you can get use to using the storm touch screen, but if you are having to send 20, 30 or even 100 messages a day you will get frustrated easily. There are also those people who get frustrated easily and don't care about gadgets and just want the phone to ring and be able to call on. They shouldn't even be thinking about a smart phone (see the original poster's comments).

I use an iPhone but because of the changes at my office I will need to switch to a blackberry. My choice will be the bold because I will need to be able to reply to emails better than I have been able to do with the iPhone. I love the iPhone and I am going to miss all my applications and ability to bring up pictures and videos whenever I want and surf the web as if I was at my desktop. I am also going to miss the virtual keyboard when I'm typing text messages to my fiancee in Turkey.

There are always pros and cons, but it is up to the user to determine which is the best for them. If it isn't for you doesn't mean it isn't for someone else.


RE: I don't get it.
By Fusible on 1/26/2009 6:51:59 PM , Rating: 2
You hit it right on the dot, the iPhone is more of a media device, while Blackberry has always been more business oriented. I work with iPhones a lot and I own a Storm...well because service in my area is dominated by Verizon, even though ATT is very large here. Verizon in terms of network service is far better for me in the Bay Area. I at one time had ATT and it was a horror to have, dropped calls left and right. I would rather get the Bold personally, but ATT had lots of network problems with it and was delayed for 6 months on ATT which resulted in it been pushed back on Verizon till Spring time on Verizon. So I'll wait for the Blackberry Pluto, which is it's current codename for the next gen Bold with a touchscreen and physical QWERTY.

RE: I don't get it.
By othercents on 1/26/2009 6:55:48 PM , Rating: 2
So I'll wait for the Blackberry Pluto, which is it's current codename for the next gen Bold with a touchscreen and physical QWERTY.

Oh cooooooll..... I want one too. Damm too bad I have to get a blackberry in 2 weeks. I have no problems with ATT in Denver, so I guess I'm getting a Bold.

RE: I don't get it.
By erikejw on 1/27/2009 10:37:31 AM , Rating: 2
"software glitches are part of the "new reality" "

New and new.
I guess he never used Windows ;)

RE: I don't get it.
By Motoman on 1/26/2009 3:21:04 PM , Rating: 2
Wait, are you thinking my phone doesn't have a QWERTY keyboard? It does - the LG eNv (or however you capitalize that) has the regular keypad on the front, which you could use, but as noted flip it open and it has the larger screen and full QWERTY keyboard. That's what I'm talking about.

RE: I don't get it.
By michael2k on 1/26/2009 4:32:53 PM , Rating: 2
That's my point. You use two keyboards already, a numeric and a querty.

My point was the iPhone has support for more than two. Which I know I've used.

RE: I don't get it.
By Motoman on 1/26/2009 6:05:24 PM , Rating: 2
...I think you've lost the plot, but since I really can't get at what point you're trying to make, I guess I guve up.

RE: I don't get it.
By michael2k on 1/26/2009 6:34:32 PM , Rating: 2
My point is that you already use multiple keyboards on your phone, and the value of the iPhone's virtual keyboard is that there is support for more than your two.

Though as another posted, specific "keys" take more or less keystrokes depending on keyboard layout.

RE: I don't get it.
By Alexvrb on 1/26/2009 7:04:51 PM , Rating: 2
I still fail to see a need to reconfigure a QWERTY layout. Look at your computer's keyboard. Do you see a strong need for it to be 1) Customizable and 2) Flat with keys that don't actually depress other than to perhaps vibrate or make the whole keyboard click. There's no way I could type as fast or as accurately on a crappy keyboard like that. Virtual QWERTY is inferior, even once you get used to the downgrade.

RE: I don't get it.
By michael2k on 1/26/2009 9:18:14 PM , Rating: 2
I never said that the virtual keyboard was superior to a hard keyboard. I was responding as to why it made sense; Motoman said he didn't get it.

A virtual keyboard is more flexible, usable in both landscape and portrait (a hard keyboard isn't), has more options (it turns into a number pad when entering numbers into a numeric text field), and it changes keys in different modes or languages.

Hard keyboards cannot. The issue isn't that the virtual keyboard is better at text entry (it isn't), but that it's better at being flexible.

RE: I don't get it.
By michael2k on 1/27/2009 12:34:11 PM , Rating: 2
You need to reconfigure it when the keyboard is only 2" across. The point is that in order to increase usability you sacrifice something: size of keys, number of keys, or type of keys.

If the iPhone (or any phone) had a 11" keyboard then this wouldn't be an issue.

RE: I don't get it.
By DeepBlue1975 on 1/27/2009 7:29:07 AM , Rating: 2
I do all of those things you've said, and then some more (like editing word documents on my phone).

I hate the keyboard on my n95 quite a bit, but oh boy, after test driving a friend's iphone for a couple of hours at a brithday's party, I really started feeling the n95's keyboard was great in comparison to the touchy-joke.

But hey, touch screens are surely ok for really slow typers that actually need to look at the keys when they type.

As for me, don't give me a touch only device because I'll instantly throw it down the toilet.

Touch screen is really cool for some things, but for others as typing, it sucks big time.

RE: I don't get it.
By Reclaimer77 on 1/26/2009 6:16:20 PM , Rating: 2
I think Michael you are being highly deceptive in your argument.

Yes you CAN change the keyboard virtually. What you are NOT telling him, however, is that to use perenthesis and ampersands on your iPhone for example, you need to hit keys to open up alternative keyboards to access those keys. So what takes him two key presses, takes you nine.

RE: I don't get it.
By othercents on 1/26/2009 6:46:07 PM , Rating: 2
So what takes him two key presses, takes you nine.

Nine?? I hope your joking because I never had to use nine key presses to get something to show up on the iPhone. The nicest feature about the iPhone keyboard is the ability to hold down a key and choose a special character like the ö or ü in Turkish, but only two keyboard presses for most common used special characters and three for the less common used.

The biggest problem people have is not trusting the software built into the phone. Once you start trusting that the phone will fix your mistakes then you will be able to type faster, however not as fast as a built in keyboard.


RE: I don't get it.
By michael2k on 1/27/2009 12:30:25 PM , Rating: 2
I'm not. On my keyboard I can access alpha keys with one touch, numeric+punctionation in two, and esoteric keys in three touches (not 9 as you state).

There may even be a fourth level I haven't explored that would require 4 touches, I don't know.

On a numeric pad it requires four touches to access c, f, i, l, o, and v, and 5 to access s and z, so the iPhone is an improvement there. I don't have a "hard" keyboard to compare to so I don't know about those.

"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad
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