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Microsoft has yet to comment on what is causing massive numbers of its 30GB Zune to fail virtually simultaneously

There have been some mysteries in the technology world over 2008. It seems that the last day of the year will end on another mysterious note for technology fans and Microsoft Zune owners.

According to Gizmodo there are massive amounts of reports of 30GB Microsoft Zune players failing around the country. The proximity to the New Year has led the phenomenon to be dubbed the Y2K9 bug, though the failures actually having anything to do with a calendar issue is slim. Mostly the slim chances have to do with the fact that the calendar won’t change until midnight tonight on the players and the first reports of failures starting coming in at about 2 a.m. this morning.

The failure goes something like this according to reports. At about 2 a.m. 30GB Zune's that were reset or were tuned off failed when they were started back up. The failure is described by those affected as a freeze at the load screen.

According to reports this isn’t a few 30GB Zune's that have failed, the vast majority of the devices have the same exact failure symptoms and have been reports by hundreds of owners according to Gizmodo. At this point little is known as to what is causing the mass failures of the devices. Once Microsoft is up and running for the workday, perhaps we will get more information on the issue.

Until then if you're 30GB Zune has failed, tell us about it in the comments below.



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FIXED
By Smilin on 12/31/2008 5:31:28 PM , Rating: 2
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?

The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?

This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?

All 30GB devices are potentially affected.





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