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  (Source: Reuters)
Ask and ye shall not receive, in the iPhone world

It’s hard to argue the brilliant potential of Apple's iPhone.  The device stands head and shoulders over most smartphones in terms of looks, form factor, graphics, internet capabilities, and touch interface.  So when the new 3G iPhone debuted, customers flocked to it, hoping that the oversights of the first generation model might have been addressed by Apple.

The wish list wasn't very long, and some items on it seem like they would be almost trivial to implement.  Among the desired features as chronicled by Wired -- photo texting, copy and paste, working Flash, browser crash fixes, Wi-Fi iTunes syncs, landscape view for emails, clicking anywhere to take a photo, and the ability to hide unwanted icons.

While one would thing one or two of these fixes -- requested by users and trumpeted all about by the media -- might be added, the iPhone 3G came with exactly none of them.  What it did come with were a plethora of features that were met with varying reactions from modest enthusiasm to total indifference, including Google Street View, direct podcast downloads, application ratings on deletion, line in support (for mics), Emoji icons, location sharing, and Safari tweaks (not crash proofing).  These fixes can easily be gleaned by glancing through leaks from the iPhone Firmware 2.2 Beta 2.

However, it’s the features that everyone wants that aren't there that are grabbing the most attention.  Of the top 20 most requested features, you have to reach 18 before you reach one Apple has implemented -- turn by turn directions.

Many analysts are puzzled that a company could be so out of touch with its user base.  A publicist for FullSix, the " relationship marketing” company that created Please Fix the iPhone drive points out that most big companies have launched initiatives which they use to gather and implement user suggestions.  They point to My Starbucks and Dell's Idea Storm as examples.

Apple does quite the opposite.  It gives people random features they never requested (with the exception of 3G, which was more of an upgrade to modern standards than a feature).  Many blame Apple's polarizing CEO Steve Jobs.  Mr. Jobs has publicly stated before that he doesn't think customers know what they want, but he does.

He likes to express this philosophy by using a Wayne Gretzky quote to refer to his thoughts on feature development; "I skate to where the puck is going to be.  Not to where it’s been."

However, most analysts believe that Mr. Jobs will eventually be forced to relent and offer a feature here and there that consumers have been demanding for months -- or at least one would hope. 



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RE: Just four things...
By InternetGeek on 11/2/2008 9:24:10 PM , Rating: 5
Petition denied. Father Job knows better.


RE: Just four things...
By MonkeyPaw on 11/3/2008 7:47:46 AM , Rating: 5
It's just the standard Apple product cycle. Apple gives the customers a product. Customers buy it and complain about what it should have. Apple takes those ideas and puts them into the next product, touting these additions as improvements. This ensures loyalty (the trick is to never provide everything people want) You need not to look any further than the iPod or each launch of OSX that comes with "200 new features" that you can't find.

As for flash? Good luck. Flash already runs rather poorly on powerful Intel Macs (100% CPU)--the iPhone would probably melt in your hand.


RE: Just four things...
By Quiescent on 11/3/2008 6:51:38 PM , Rating: 2
BOOM!

Yeah, with the whole flash thing, it's pretty crappy. Google is doing really bad in the flash department. Right before this new update in Google Chrome, I only had semi-issues with flash websites, and couldn't run Youtube, because it would lag out the whole browser and force me to kill off flash. Now Gmail is screwing up all the time, sometimes even giving me the sick tab image. The worse thing is that for youtube, it makes firefox crash completely as well.

Now imagine that on a phone... especially if safari isn't stable. You open up youtube and it's going to crash.


RE: Just four things...
By Gzus666 on 11/3/2008 7:00:25 PM , Rating: 2
I have a feeling that the common problem here is you and your computer. I run Chrome and Firefox in Windows and Firefox in Linux and run into no problems with any flash whatsoever. I have Firefox and Chrome open at the same time right now, just for grins, to see how well they do with youtube running in both at the same time in Windows. Guess what? No problems.


RE: Just four things...
By KinEnriquez on 11/7/2008 3:40:28 AM , Rating: 1
the flash we're talking about here is camera flash - that thing that lights up when you take a picture, not flash memory


RE: Just four things...
By foolsgambit11 on 11/11/2008 8:28:23 PM , Rating: 2
I think he was talking about Flash, as in the Adobe Flash Player, not flash memory.


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