Study Shows Average User Is Pretty Stupid When It Comes to Popups
September 24, 2008 8:15 AM
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The new study from the North Carolina State University's Psych department shows just how dumb the average user is when it comes to computer security. The study shows users are willing to do anything, including throwing security caution to the wind, to get rid of minor annoyances.
A new study is giving computer savvy users a look at the "other" users' behavior
You often wonder how users fall for seemingly obvious ploys -- you know, the letter from Makib in Ethiopia seeking for donations for an orphanage, or perhaps the most recent
fake ticket emails that claim to have your ticket in a ZIP file
. To the computer savvy, these silly attempts might make for a good morning laugh, but security experts say there's nothing to laugh about when millions of naïve users fall for the scheme and their computers become part of a botnet, used to
launch devastating DoS attacks
A new study from the Psychology Department of North Carolina State University gives some insight into just how
easily tricked many users are
. On compromised websites one form of malware distribution is through popup windows. If users click to dismiss them, they often download malware onto their computers. So just how many users would be tricked into clicking?
The researchers crafted 4 dialog boxes and exposed 42 college students to them in a normal browsing atmosphere. Each box contained the cryptic message "The instruction at '0x77f41d24 referenced memory at '0x595c2a4c." The first one bore the markings of a standard Windows dialog, but the remainder had noticeable differences that should have warned users that it was malware.
In each of the dialogs putting the mouse over the "OK" button turned the cursor into a hand, a sign that it was a browser control, not a Windows dialog. The dialogs also all had minimize and maximize buttons. Starting with the second one, a browser status bar was added to the bottom. Finally the last one was made blatantly obvious by text that flashed from black on a white background to white on a black background.
To properly lure the college students into the ruse, they created a series of fake medical websites in Flash. The students were told they were going to be quizzed on the information on the sites after the test. The popups were then activated as the students were browsing the sites.
Of the 42 college students, 26 clicked the "OK" button on the most normal looking dialog, 25 clicked on each of the more obvious fakes, and 23 clicked on the most obvious fake, the one with the flashing text. This study should be welcome news to malware crafters -- college educated users will click obviously dangerous dialogs over 50 percent of the time.
In all only 9 users closed the dialogs. The rest minimized them, or dragged them out of the way, risky behaviors, as the next user at the computer could be exposed to the dialog. The time between the dialog appearing and the user clicking remained approximately constant for all the dialogs. This seems to indicate that the users did not even think much before clicking the foreign message.
In follow up questions, over half of students said the dialog boxes were a distraction from the task at hand and they would do anything to get rid of them. The study seems to indicate that computer exposure, with lack of understanding has bred an atmosphere where users are unsurprised by dialogs and GUIs, and care little for their contents.
While the study's authors suggested education of students to warn them of these kind of dangers, the apathy of the students towards the dialogs seems to bring the fruits of such education into question.
The study is appearing soon in the journal
Proceedings of the Human Factors and Ergonomics Society.
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9/24/2008 10:41:35 AM
AMEN to that. I get calls like crazy and it's all the friends that want the "free help" I don't mind doing it once or twice but when my cellphone is becoming a help hotline with question after question and walking people through it gets very frustrating. Contemplating changing my number as well.
And your right no one teaches people basic troubleshooting. They get scared when they see an error and panic. I think back ot the days when people use to believe the computer would blow up if you got a virus. My most common complaint is "my computer is slow" and it's usually a ocmputer they just bought form Bestbuy that is LOADED with all kinds of 3rd party ad's and apps that come with the customized OS. And they don't understand that you shouldn't leave your laptop on your bed (mostly girls in college have this problem)
9/24/2008 2:28:48 PM
I'm rude and I don't care. After I started getting calls I just flat out told people: if you want me to fix your computer you need to bring it over to my place and I'll look at it. I will not walk you through figuring stuff out over the phone.
I did it all day at work and I sure as hell wasn't going to do it all night when I got home.
People don't like loading up their computer and taking it some place so it's a strong deterrent and they normally end up figuring it out on their own when they find their "easy out" isn't there anymore.
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