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The new study from the North Carolina State University's Psych department shows just how dumb the average user is when it comes to computer security. The study shows users are willing to do anything, including throwing security caution to the wind, to get rid of minor annoyances.  (Source: DailyTech)
A new study is giving computer savvy users a look at the "other" users' behavior

You often wonder how users fall for seemingly obvious ploys -- you know, the letter from Makib in Ethiopia seeking for donations for an orphanage, or perhaps the most recent fake ticket emails that claim to have your ticket in a ZIP file.  To the computer savvy, these silly attempts might make for a good morning laugh, but security experts say there's nothing to laugh about when millions of naïve users fall for the scheme and their computers become part of a botnet, used to launch devastating DoS attacks.

A new study from the Psychology Department of North Carolina State University gives some insight into just how easily tricked many users are.  On compromised websites one form of malware distribution is through popup windows.  If users click to dismiss them, they often download malware onto their computers.  So just how many users would be tricked into clicking?

The researchers crafted 4 dialog boxes and exposed 42 college students to them in a normal browsing atmosphere.  Each box contained the cryptic message "The instruction at '0x77f41d24 referenced memory at '0x595c2a4c."  The first one bore the markings of a standard Windows dialog, but the remainder had noticeable differences that should have warned users that it was malware.

In each of the dialogs putting the mouse over the "OK" button turned the cursor into a hand, a sign that it was a browser control, not a Windows dialog.  The dialogs also all had minimize and maximize buttons.  Starting with the second one, a browser status bar was added to the bottom.  Finally the last one was made blatantly obvious by text that flashed from black on a white background to white on a black background.

To properly lure the college students into the ruse, they created a series of fake medical websites in Flash.  The students were told they were going to be quizzed on the information on the sites after the test.  The popups were then activated as the students were browsing the sites.

Of the 42 college students, 26 clicked the "OK" button on the most normal looking dialog, 25 clicked on each of the more obvious fakes, and 23 clicked on the most obvious fake, the one with the flashing text.  This study should be welcome news to malware crafters -- college educated users will click obviously dangerous dialogs over 50 percent of the time.

In all only 9 users closed the dialogs.  The rest minimized them, or dragged them out of the way, risky behaviors, as the next user at the computer could be exposed to the dialog.  The time between the dialog appearing and the user clicking remained approximately constant for all the dialogs.  This seems to indicate that the users did not even think much before clicking the foreign message.

In follow up questions, over half of students said the dialog boxes were a distraction from the task at hand and they would do anything to get rid of them.  The study seems to indicate that computer exposure, with lack of understanding has bred an atmosphere where users are unsurprised by dialogs and GUIs, and care little for their contents.

While the study's authors suggested education of students to warn them of these kind of dangers, the apathy of the students towards the dialogs seems to bring the fruits of such education into question. 

The study is appearing soon in the journal Proceedings of the Human Factors and Ergonomics Society.


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RE: Duh
By bharatwaja on 9/24/2008 9:32:55 AM , Rating: 3
quote:
when something goes wrong the first thing people tend to do is call their friends who know how to use computers, they don't bother to at least try to fix it themselves


So true and so annoying... I get at least 15-20 calls when I return from college everyday, from friends, asking so silly questions....

Once a friend called me up and said his computer wasn't powering up at all, and the first question I asked him was, "is your PSU switch turned on?" and he said "oops, sorry dude!"...... and I swore to god to switch off my mobile when college gets over, change my number, n give it only to ppl who absolutely need to have it (girlfriend, family, best of friends etc)..... and this was the only way to stop those annoying calls after college.....

Even the most uncommon of errors or problems can be solved by simply googling it, but ppl never even try! Damn, that's so annoying....


RE: Duh
By Hieyeck on 9/24/2008 11:03:37 AM , Rating: 4
Its amazing how experience can turn the ever-hopeful college grad into a mass of apathy. My buddy actually "I'm feeling lucky" 'ed a user.


RE: Duh
By ggordonliddy on 9/24/2008 8:07:43 PM , Rating: 2
15-20 support calls every day?! I find that very hard to believe.

Maybe 15-20 a month... maybe. Should be less than that per year.


RE: Duh
By bharatwaja on 9/25/2008 6:51:36 AM , Rating: 2
I got my friends their systems.... I built them, so whatever the hell happens, they come to me..... 15-20 a day, well not so much like you said, but I used to get atleast half a dozen annoying calls a day.....


RE: Duh
By Targon on 9/25/2008 8:55:01 AM , Rating: 1
When there are very few people in an area that have a clue about computers, they tend to track down those who do. I would not be surprised if some people get that many calls every day just to answer stupid questions. The real key is how long this will go on before the response is, 'If you want to pay me for my help, then fine, but otherwise, leave me the fuck alone!'.


"A lot of people pay zero for the cellphone ... That's what it's worth." -- Apple Chief Operating Officer Timothy Cook














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