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Problems continue for the hot new phone; Apple locks down angry users' threads

The iPhone 3G was supposed to be Apple's latest media darling, the successor to the device Time magazine called the "invention of the year".  In some effects the iPhone 3G has achieved this mercurial success -- but perhaps in sales only.  It quickly sold 1 million phones and oodles of applications and has cruised comfortably to sales of 3 million phones worldwide.

However, problems have prevented ever since launch.  The launch was muddled by problems connecting to Apple's servers.  Then there were reports that the new iPhone's plastic casing, part of the price cutting measures that had slashed the iPhone's price from $399 to $199, was defective and cracking.

Now more tough news has come for Apple with reports that the iPhone 3G is committing the cardinal sin of cell phones -- being unable to make a good connection consistently in covered areas.  The Apple message boards are ablaze with angry users complaining of dropped calls or poor call quality even with relatively good signal strength.

One user, Mr. Yarbrough, a 34-year-old accountant, describes, "I was driving down Folsom Street in San Francisco, and I got a dropped call 10 times. I get dropped calls just standing in one place.  I'm extremely annoyed, but I'm hopeful a software update will fix it."

It is unclear exactly how widespread the problem is as the message boards are a poor way to ascertain levels of failure.  The main thread on the Apple boards had 746 comments, when it was locked by Apple, allegedly because it, "was too long and some browsers were timing out."  Further adding to the difficulty of coming to any such metrics is the fact that Apple is denying that anything out of the ordinary is going on

AT&T spokesman Mark Siegel states, "How a device performs in individual situations depends on circumstances like where you are in the 3G coverage, how close you are to a cell site. Things like terrain and buildings all come into play.  I'm not denying that people are having a less than satisfactory experience, but overall, the phone is doing great."

So what exactly is causing the problems?  Some users say that the problem is with faulty SIM cards.  They say after replacing the card their quality improved and problems disappeared.  However, one analyst, Richard Windsor of Nomura, is entirely convinced that the Infineon chipset on the phone is the source of the problems.  He says the dropped calls, service interruptions, and abrupt network switches resemble problems that phones with Infineon-based 3G chips had when first launching in Europe.

He writes, "We believe that these issues are typical of an immature chipset and radio protocol stack where we are almost certain that Infineon is the 3G supplier.  This is not surprising as the Infineon 3G chipset solution has never really been tested in the hands of users. Some people will not experience these problems as it is only in areas where the radio signal weakens that the immaturity of the stack really shows."

He says that no firmware update will fix the flawed phones.  However, he adds the problems may be limited to a specific batch of phones or certain build of the phone.  Who is to blame?  Mr. Nomura says to blame Apple.  He says, "this shows the risk of not going with a tried and tested solution."

Infineon says it’s looking into whether Mr. Nomura's comments on the chipset never before seeing deployment was true.

In the meantime problems continue to pile on from around the world.  T-Mobile Netherlands, frustrated by similar connection issues, has issued a statement acknowledging that problems exist and blaming its partner Apple for them.  The company posted a blog in Dutch, which crudely translates to, "The 3G coverage of T-Mobile is as good as the competition, there can therefore not lie (sic). We suspect that it is a hardware / software specific issue of the iPhone itself."

It appears that T-Mobile is currently the only partner to have acknowledged the problems. 

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i find this funny
By Onimuto on 8/14/2008 1:49:09 AM , Rating: 1
You know i never bought an Apple product before i bought my first gen iphone. Never wanted to spend the money they wanted on a Mac that $400 pc could do. I purchased my first Smart Phone from Verizon Wireless Blackberry 8820 Sad to sad Verizon Could barely cover any area unless it was a city. At my home i had no bars barely any connection to there broadband network. I stayed with verizon till December of 2007 which i decided to buy and Iphone once i tried my friends out at work.Iphone Blew the peace of grabage trash blackberry away.I am in it for Multi Media Exp. Black berry made me want to vomit after using the iphone. Att At least COVERS me where ever i go , when i go fishing hunting Att is there Verizon wasnt. I gave the phone to my Wife and cancled her Samsung she had with verison. Blackberry Cost $97.88 a month for one phone. Then i had my $56.99 a month Att bill. when 3g came out i bought one cancled verzion with 6 months left on contract. Family talk plan 2.5g iphone and 3g iphone only costing me $112.00 Blackberry was $97.00 by itself.Later my brother who is IN love with samsung wanted a Instinct which i got him on the conditions he pays me every month for the bill <he is only 16 so i had to put phone in my name> I like the Instinct also when ever there is actualy service for the dam thing.
All this hate spwans from the fact that Apple Made the Iphone. People bitch about Apple Eilte but i see More PC NuB Cake Fan boys out there than Apple Eiltes. This shit is just like those idots who warship there ps3's and xbox360's. You retarded poeple would kill one another if you met each other in the street. Loyalty to any company gets you no where. One should be loal only to his or her family not a freakin plastic box or phone or pc company.
I will never Own a Mac for i can always get a cheap pc every 4 years. Hell i Picked up a Gateway with Quad core AMD 3gigs ram 320 HDD pci 2.0 Nforce motherboard ect for only $425 then added a geforce 9800gx2 and 2 1 terrabite HDDs and came right at $1,150. I bet if RIM made the Iphone or Samsung made it or any other company you people would not be saying all this shit. Same with you Windows Vista bashers get a life nothing is wrong with my Vista home prem. and it works fine with everything i own.
Dont see why you people hate apple so much anyway there a Small Company.

"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson

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