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Ralph de la Vega, CEO of AT&T's wireless unit, shows off the iPhone 3G to eager customers waiting outside the Atlanta AT&T store. Unfortunately a glitch left these customers and others unable to activate their phone.  (Source: Shawn Ramsey)
Apple's new dream gadget sees a less than stellar debut

The 3G iPhone launch seemed fated for success.  After months of anticipation, the day was upon loyal Apple fans.  As they camped in their Apple tents outside stores, visions of Steve Jobs delivering them rectangular shaped presents danced through their heads.  When they awoke crowds had formed, and their dreams were about to become reality.  Everything seemed perfect -- with naught a riot or robber in sight.

As the orderly lines began to shuffle into the Apple stores and get their new phones; that’s was when the problems began.  For all its savvy design work, and for all the months of engineering, Apple and its partner AT&T were wholly taken aback by a plethora of glitches that crippled the new phones.

Frederick Smalls, an insurance broker in Whitman, Massachusetts was among the loyal fans, turned angry critics.  After trying to get his new 3G iPhone to work for two hours with no success, he remarked, "It's such grief and aggravation."

As customers bought the new phone, which comes equipped with a higher-speed data connection and a GPS chip, they discovered alarmingly that they could not activate their phones.  The culprit according to an AT&T spokesman was a glitch in Apple's iTunes servers that made it so the phones could not be fully activated in store.

Managers told customers patiently to take the phones home and complete the activation process.  However, customers found to their dismay that at home Apple's servers were equally unresponsive.

The problem, which some are dubbing "the great iMess", even left owners of the older model of iPhones without service.  The old iPhones received a firmware update, which required reactivation.  They were similarly unable to reach the servers.

With the phones crippled for hours, only emergency calls could be made.  Freelance photographer Giovanni Cipriano, who updated his first-gen iPhone, was not happy.  He stated, "It's a mess."

The original iPhone launched with at-home activation only.  With the new iPhone, subsidization by carriers caused AT&T to want to activate in store. 

The problems closely followed glitches with Apple's MobileMe service, which launched Thursday.  The MobileMe service, which synchronizes a user's personal data across devices -- including the iPhone -- would not allow many users to log on.

From there it was all downhill for Apple.  Alex Cavallo was among those waiting in New York.  He remains an Apple fan, but admits that it was an unpleasant experience as he had to use another phone.  After being used to the iPhone, he describes his use of the standard phone as "uncomfortable".

With its attractive line of products, including the iPhone, iPod, and MacBook Air, it certainly has an attractive brand image.  As Nick Epperson, a 24-year-old graduate student, who camped out for the iPhone 3G stated, "Chicks dig the iPhone".

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RE: Wait a minute
By jonmcc33 on 7/13/2008 2:59:01 PM , Rating: 4
Another update on Jason Mick's iPhone 3G, this time from AnandTech itself!

The battery life is expressed in minutes and the results are expectedly not very good...

What a shame, Apple releases yet another poor product.

RE: Wait a minute
By hellokeith on 7/13/2008 4:22:23 PM , Rating: 2
Wow, jonmcc33 really touched a nerve with apple fanbois, getting rated down that quickly. The fanbois should take a look at his link though, because it is a credible test.

RE: Wait a minute
By jonmcc33 on 7/13/08, Rating: 0
RE: Wait a minute
By Parhel on 7/14/2008 10:42:58 AM , Rating: 2
Does anyone else ever notice that Jason Mick doesn't even reply in his blogs? I guess he never has any defense. He just posts Apple fanatic rhetoric and leaves others to battle it out.

Did you read the article? It's hardly "Apple fanatic rhetoric."

RE: Wait a minute
By gabacus on 7/14/08, Rating: 0
RE: Wait a minute
By 3kliksphilip on 7/14/2008 2:40:06 AM , Rating: 2
you were just looking for a phrase you could quote to put down apple.

If you read the link it's 1 page long and dedicated to Apple's battery life. I think it sums it up pretty well.

RE: Wait a minute
By gabacus on 7/14/2008 3:29:14 AM , Rating: 2
i agree, it does sum things up pretty well.

RE: Wait a minute
By gabacus on 7/14/2008 9:05:55 PM , Rating: 1
can someone explain why this post got a poor rating?

did i say something wrong or did you just get confused?

RE: Wait a minute
By Ramshambo on 7/14/2008 8:56:38 AM , Rating: 5
The fact that they felt it was more important to make the thing smaller then put in a larger battery really gets me. Form over function.

RE: Wait a minute
By enlil242 on 7/14/2008 10:16:57 AM , Rating: 3
... And the fact they don't let you swap out the battery with a spare. That is the worst part. I have a 3g BlackJack II that has decent but still short battery life. However, I got a spare battery that I can plop in if I need some extra juice to get me through the day / weekend (If I have no immediate way to charge)

RE: Wait a minute
By omnicronx on 7/14/2008 11:55:29 AM , Rating: 2
All I can say here is WOW, thats boarderline pathetic, I get more surf time on my old windows mobile phone.

"Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine." -- Bill Gates

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