Print 61 comment(s) - last by GlassHouse69.. on Jun 10 at 12:49 AM

City officials are fed up

“Hundreds of thousands of Los Angeles residents were ripped off,” said Los Angeles City Attorney Rocky Delgadillo, referring to a complaint against Time Warner Cable regarding the quality of its service that the company provided since its installment as Southern California’s No. 1 cable provider two years ago.

“Time Warner must be held accountable for its promises.”

According to the soon-to-be-filed complaint, the City of Los Angeles says Time Warner made false and misleading statements to subscribers regarding its quality of service, violating state laws and the terms of the franchise agreement it worked out with the city. Subscribers spend time waiting in agonizingly long hold queues, the city says, and Time Warner’s technicians subjected subscribers to excessive repair work delays. Parts of the agreement mandated that Time Warner customer service representatives answer subscribers’ calls “within 30 seconds,” and repair service interruptions within 24 hours of notification.

The city says it will file its suit in a Los Angeles County Superior Court. Time Warner Cable provided no immediate comment.

Officials in the city of Costa Mesa, California – less than an hour’s drive south of Los Angeles’ – are mulling similar plans in light of Los Angeles’ announcement.

“I requested a copy of the city of Los Angeles’ filing so that I can assess if we need to pursue action of our own,” said Costa Mesa City Attorney Kimberley Hall Barlow.

Los Angeles officials say that Time Warner could pay “tens of millions of dollars” in fines if courts rule against it.

Time Warner Cable is the exclusive cable provider for a number of Southern California markets, including the aforementioned Costa Mesa. While there exists competition in Los Angeles, Time Warner Cable remains the dominant provider after it acquired the bankrupted Adelphia Communications with fellow provider Comcast in 2006, and arranged for a complex franchise switch that allowed the two to dominate separate markets.

The Los Angeles Times notes that the Adelphia transition was difficult due to a need to upgrade and merge with Adelphia’s aging infrastructure, affecting nearly 500,000 subscribers.

Los Angeles’ lawsuit specifically focuses on service issues starting during fall 2006 and ending in spring of 2007, citing advertising literature that gave subscribers the impression that pricing would remain the same. One brochure promised customers that Time Warner would fix service interruptions “fast,” when instead technicians would consistently show up for appointments late.

In the end, however, the city is angry with Time Warner’s lousy service overall. The company’s cable and internet service “was so intermittent and inferior in quality that it was not much better than no service at all,” says the suit.

Time Warner CEO Jeff Bewkes recently announced plans to jettison Time Warner Cable, spinning it off into an independent company in order to raise Time Warner’s sagging stock price. The company is also experimenting with a metered internet service model, opening test markets with a 40 GB cap in Texas.

Comments     Threshold

This article is over a month old, voting and posting comments is disabled

By g35fan on 6/8/2008 8:45:42 PM , Rating: 2
I was a internet/cable customer of Comcast here in Cleveland and payed roughly $100/month for cable internet and cable TV with 2 movie channels. Then, Comcast had to transition to Time Warner in this area.

Comcast notified us of the pending transition and said nothing would change. Next month comes by, my bill went from $100 to $120 with no explaination. The next month from $120 to $140. The next month it topped out at $155. Each month I called and got horribly long wait lines of hours each call with frequent hang ups in between making me start all over. When I did get ahold of someone from Comcast they told me to contact Time Warner!!! LOL...I said screw this...and threatened to cancel my service. Well it's too bad since I have NO other options where I lived! The apartment complex wouldn't allow satellite dishes and were stuck with Comcast/Time Warner. They just called my bluff each time and said you can drop off the equipment or we'll pick it up. Screw that. I'll never forgive these monopolies for that....

Finally after paying $155 for 3 months Time Warner took over and my bill went back down to $110.

By Reclaimer77 on 6/9/2008 12:23:34 AM , Rating: 2
The apartment complex wouldn't allow satellite dishes

You might want to check, I'm not sure, but I think thats illegal. I'm pretty sure a federal law mandated that installation of dishes for the consumer can not be barred.

Again, I'm not sure, but you might wanna look into that.

"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive
Related Articles

Most Popular ArticlesFree Windows 10 offer ends July 29th, 2016: 10 Reasons to Upgrade Immediately
July 22, 2016, 9:19 PM
Top 5 Smart Watches
July 21, 2016, 11:48 PM

Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki