Print 92 comment(s) - last by Ryanman.. on Apr 10 at 3:37 PM

The little sticker that is causing a world of trouble for Microsoft and Intel.  (Source: DailyTech)
Microsoft executive -- "We set ourselves up"

One of the most iconic images of Microsoft's Windows Vista launch in January 2007 was the small "Windows Vista Capable" stickers on computers months before, reassuring customers that when the new operating system came out, their computers could be updated to the latest and greatest.  Unfortunately for the consumer it appears that the capabilities that these stickers promised were intentionally exaggerated to benefit Microsoft and chipmaker Intel.

A class action suit filed against Microsoft in April 2007 accused Microsoft of intentionally misleading consumers with the stickers, claiming the "Vista Capable" logos on computers that were anything but.  The suit centered around several key points, among which was that the computers sold could not run Windows Vista's more impressive features such as the Aero user interface, and were left with only a bare-bones skeleton of Vista.  The suit forced Microsoft to redefine its definition of what exactly "Vista Capable" meant, which included Microsoft's addition of a disclaimer that some of the PCs bearing the sticker could not run significant Vista features such as Aero.

Meanwhile, the legal case proceeded forward.  Armed with internal emails obtained from Microsoft, the plaintiffs, represented by high-power attorney Jeffrey Tilden of Gordon Tilden Thomas & Cordell, took their case before a U.S. District Judge in order to gain class action status.  In a significant victory for the plaintiffs U.S. District Judge Marsha Pechman granted the case class action status, with the primary focus being to determine whether Microsoft intentionally deceived consumers to sell PCs.  The judge also opened the door for the suit to also encompass gripes about the lack of Aero if the plaintiffs found another named plaintiff who bough Vista but was unable to run Aero.

Now in the aftermath of the ruling, the Judge Pechman unsealed 158 pages of Microsoft corporate emails (PDF) that paint a picture Microsoft would rather not have the public see.

Some of these emails featured Microsoft employees candidly describing the program with, "
Even a piece of junk will qualify" for "Vista Capable" designation.  The now famous email from Mike Nash, currently a corporate vice president for Windows product management, states, "I PERSONALLY got burnt ... Are we seeing this from a lot of customers? ... I now have a $2,100 e-mail machine." 

Less dramatic, but equally damaging was the email from
Jim Allchin, then the co-president of Microsoft's Platforms and Services Division, stating grimly, "We really botched this ... You guys have to do a better job with our customers."

The most interesting emails though, turn out to be the new ones.  While a number of key portions of several emails were redacted, the parts that remain paint a picture of intentional deception that Microsoft virtually admitted to in the internal emails.

In the emails Microsoft executives discuss how the Intel 915 Chipset was to initially be deemed incompatible Windows Vista.   The policy was abruptly reversed.  Says one of the executives in charge of the decision, "
In the end, we lowered the requirements to help Intel make their quarterly earnings so they could continue to sell motherboards with the 915 graphics embedded.  We are caving to Intel. We worked the last 18 months to drive the [user interface] experience and we are giving this up."

This admission is extremely significant as it precisely describes what was alleged by the class action suit.  Microsoft will have to fight an uphill battle to prove that its employees' email correspondence was inaccurate and misleading.

Other emails make it clear that retailers had voiced frustrations with Microsoft, and were met with stubborn resistance from Microsoft executives due to the policy, which aimed to underhandedly pump up Intel's chipset sales.  Says one Microsoft executive, guiltily, "
I was in Best Buy listening to people and can tell you this did not come clear to customers. We set ourselves up."

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RE: Interesting
By Ryanman on 2/29/2008 3:34:09 PM , Rating: 5
I agree. That's going to be the real question.
If you're looking at the websters definition, this suit is completely groundless. I don't understand why aeroglass is such a BFD. Who cares? Nobody I know uses it regularly besides myself.
Excepting a lot of the commenters on Dailytech of course, the VAST MAJORITY of people who bought "Vista capable" Dells/HP's prior to Vista's release don't even know how to alt+tab. They use the mouse for everything.
This anger over an inability to display some flashy windows is really blowing my mind right now. I'm sure that we'll all take advantage of this to bone microsoft again, but there are other things they've done that we should focus on.

And wth is up with the VP buying a 2100 dollar machine that can't run Vista?!? How can anyone say that's MS's fault lol. The kid's an idiot.

RE: Interesting
By mindless1 on 2/29/2008 3:53:37 PM , Rating: 2
The big deal is that just about any new system could grunt along running Vista, the whole point of the sticker was to signify something in particular to differentiate in what you're buying.

RE: Interesting
By jtesoro on 2/29/2008 10:48:12 PM , Rating: 2
Apple should have put a Windows Vista Capable sticker on the Mac. Now that would have been something.

RE: Interesting
By SwitchStories on 3/1/08, Rating: -1
RE: Interesting
By murphyslabrat on 3/2/2008 9:34:53 PM , Rating: 3
He doesn't work in IT yet.

RE: Interesting
By TimberJon on 3/4/2008 11:17:26 AM , Rating: 2
I wouldnt have thought that my 366 celeron was "XP Pro Capable" but it ran it just fine. Almost as good as my Win98SE.

This was a corp handshake over dinner at the Social House in Las Vegas while watching the pirate show behind them.

I was there..

RE: Interesting
By nitrous9200 on 3/1/2008 12:32:11 AM , Rating: 2
The PDF with the internal Microsoft emails show his entire quote reveals he bought an ultra portable Sony TX770P laptop with the Intel 915 chipset, which had the Vista Capable logo but the chipset isn't able to run Aero.

RE: Interesting
By Ryanman on 4/10/2008 3:37:49 PM , Rating: 2
ah I shoulda known it was a laptop

"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan

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