out it Windows Vista Service Pack 1 to select
customers recently. The SP1 update drew
mixed reviews according to initial testers. However,
while SP1 is relatively stable, it pulls in Windows Updates and one
particular prerequisite update is giving people serious problems.
out three prerequisite updates last week through Windows Update
to prepare users computers computers for Windows Vista SP1. If
customers tried to install Vista SP1 without the update, the SP1
install process would simply go and grab the update.
of these updates, KB937287,
caused some serious issues among some users. As Vista SP1
automatically grabs this update, some users experienced side effects
during the SP1 installation process.
During the Vista SP1 installation process, some
unfortunate users report their computer gets stuck on the third
step -- the Windows Update step. Their installation process
read, "Configuring updates: stage 3 of 3 - 0% complete"
according to one user, and then the system reboots. After
rebooting the installation process resumes -- then the computer
reboots again. The computer becomes frozen in an unbootable
loop. Numerous users on the Microsoft forums have reported
having the same problem. Other users have reported that their
computer simply would not boot properly.
widespread the problem is at the time is unknown. Microsoft is
trying to look into what is causing this unrecoverable crash.
In the meantime they have pulled the prerequisite update.
afflicted users, who already received the update, the only solution
is to reboot their computers, boot from their original Vista disk and
do a system restore to restore their computer to a state several days
prior. Users may have to choose multiple restore points to find
a working one, if any work at all. Some users report finding
working restore points after several tries. However, users must
then turn off Windows automatic update or the problem may
Some users have reported hardware and hard disk
problems after restoration.
Many mistakenly labeled the problem as an issue caused directly by
Vista SP1. While SP1 did inadvertently trigger the problem, it
was the prerequisite update for Vista SP1 that raised havoc on users'
machines. Microsoft has responded quickly, acknowledging this
problem, and hopes to fix the update.