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Majority of all Xbox 360 failures are from Red Ring of Death

The vulnerability of the Xbox 360 to a hardware failure known as the Red Ring of Death is a well publicized matter. Last summer, amidst a flurry of reports from Xbox 360 owners, DailyTech exposed retailers’ estimates that up to 33 percent of Xbox 360 consoles experience hardware failures within the first year of ownership.

Electronics and appliances warranty company SquareTrade now claims that it found a 16.4 percent normal-use failure rate on the Xbox 360. The figure, if true, shows that Microsoft has steadily improved the reliability of its console considerably – though still not up to the level of general acceptability.

Microsoft chairman Bill Gates expressed earlier this year his aim for the Xbox 360 to be the most reliable console on the market. “We've got incredible reliability on the new work we've done,” he said. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

According to SquareTrade, 60 percent of all Xbox 360 service calls were about the Red Ring of Death, which Microsoft refers to as “three flashing red lights.” In response to widespread reports of the console’s susceptibility to that particular error, Microsoft extended its warranty to cover the specific hardware failure for three years from purchase.

The remaining 40 percent were composed to hard drive failures, disc drive malfunctions, disc read errors and others. Such defects are, however, are covered only by the console’s current one year warranty (which the original report incorrectly states is 90-days).

In response to SquareTrade’s report, Microsoft spokesman Joe DiMiero told IGN, “Microsoft does not comment on hardware failure rates [emphasis by Microsoft], nor do we comment on speculation. We have not seen the report, and are unfamiliar with the agency that filed it. Based on the enthusiast community's feedback yesterday, the methodology of this report is suspect.”

A supposed anonymous Microsoft insider blamed the Xbox 360’s fragility on the company’s initial negligence on quality assurance, saying that the project was “under resourced” in test, quality, manufacturing, and supplier management. “There just weren't enough people to do the job that needed to be done. The leadership in many of those areas was also lopsided in essential skills and experience. But I hear they are really trying to staff up now based on what has happened, and how cheap staff is compared to a couple of billion in cost of quality,” the source wrote in an email.

Microsoft has gradually introduced new hardware revisions in hopes of solving the Red Ring of Death flaw. June 2007 saw a revised cooling design with heatpipe and heatsink to cool the GPU. New Falcon hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. The GPU’s shrink to 65nm GPU, codenamed Jasper, isn’t due until this August.

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By Belard on 2/18/2008 7:53:19 PM , Rating: 3
Gotta love Bill! Hey, didn't he say the same thing about Windows...?

He can say it, but it has never happened. The 360 should have been designed better and bigger to deal with its issues.

33% is horrible, 16% is a good improvement.... but still BAD. I doubt they're going to hit PS3's 1% failure rate.

I gather the 16% failure rate is for NEW units? Not refurbs or current failure rates of older hardware?

By carbon12 on 2/18/2008 10:08:29 PM , Rating: 2

I hate the feeling that my car won't start or will just give up on me when I'm out on the road somewhere. It was like that in my college days. And before my computer was replaced at work, I hated the fact that I had to keep saving my work every 5 minutes because I didn't know when it was going to freeze up or crash on me.

The same goes for anything I own that sees constant use. I do not like not being able to count on certain things, even a gaming console.

Who would buy a car that's been known to have engines that fail in the first 2-3 years? Sure they say they've made improvements, but still.

Sure the 360 is not a car, but that reliability factor (no matter how much lower the failure rate is going to be with "revised" hardware) was a major deal breaker for me when it came time to for me to purchase a next gen console.

By IceTron on 2/19/2008 3:18:15 AM , Rating: 1
Go buy a Wii/PS3 then.

By carbon12 on 2/19/2008 12:37:14 PM , Rating: 2
Didn't do the Wii/PS3 combo, but I did do the 60g PS3 and Gaming PC combo which gets me a pretty good library of games and reliability.

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