backtop


Print 15 comment(s) - last by jimbojimbo.. on Feb 14 at 12:16 PM

RIM's BlackBerry data service has its second major outage

One of the most popular smartphones for business people is the BlackBerry. The device is also dubbed the “CrackBerry” by some users because for many life without the device is difficult.

Monday, BlackBerry users began to report that the BlackBerry data service provided by Research in Motion (RIM) was down. According to InformationWeek, users of the BlackBerry service reported problems sending and receiving email and documents.

An AT&T spokesperson says that AT&T learned of the outages at about 3:30 p.m. eastern time and that the problem was not with the AT&T network or other wireless networks. The problem was with the RIM-supplied data service.

An email message was sent to large BlackBerry customers from RIM calling the problem a, “current BlackBerry infrastructure outage.” The outage was only on the Americas network according to RIM.

This wass the second outage of the BlackBerry service. DailyTech reported in April of 2007 about the massive outage that left many BlackBerry users without serviceReuters quotes Carmi Levy, senior vice-president of strategic consulting at AR Communications as saying, “service reliability is a serious concern for companies like RIM, because if problems become routine, they can turn customers and prospective buyers away.” Levy described the outages as “a major Achilles heel” for RIM.

RIM announced today that the service outage lasted for three hours and was caused by a system upgrade that was performed to increase the overall capacity of BlackBerry email and data services. According to RIM these upgrades are done regularly and similar upgrades have been done in the past without any issues.

InformationWeek reports RIM issued a written statement on the outage, “RIM's early investigation of the service interruption that occurred on Monday points to a problem with an internal data routing system within the BlackBerry service infrastructure that had been recently upgraded. The upgrade was part of RIM's routine and ongoing efforts to increase overall capacity for longer term growth.”





Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: Longer Term Shrinkage
By Master Kenobi on 2/14/2008 8:09:58 AM , Rating: 2
Yea. Microsoft, HP, Dell, and other companies provide a means to do this sort of thing when they do updates to their products. Shame RIM does not yet.


"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad



Latest Headlines
Inspiron Laptops & 2-in-1 PCs
September 25, 2016, 9:00 AM
The Samsung Galaxy S7
September 14, 2016, 6:00 AM
Apple Watch 2 – Coming September 7th
September 3, 2016, 6:30 AM
Apple says “See you on the 7th.”
September 1, 2016, 6:30 AM



Most Popular Articles5 Cases for iPhone 7 and 7 iPhone Plus
September 18, 2016, 10:08 AM
No More Turtlenecks - Try Snakables
September 19, 2016, 7:44 AM
ADHD Diagnosis and Treatment in Children: Problem or Paranoia?
September 19, 2016, 5:30 AM
Walmart may get "Robot Shopping Carts?"
September 17, 2016, 6:01 AM
Automaker Porsche may expand range of Panamera Coupe design.
September 18, 2016, 11:00 AM







botimage
Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki