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RIM's BlackBerry data service has its second major outage

One of the most popular smartphones for business people is the BlackBerry. The device is also dubbed the “CrackBerry” by some users because for many life without the device is difficult.

Monday, BlackBerry users began to report that the BlackBerry data service provided by Research in Motion (RIM) was down. According to InformationWeek, users of the BlackBerry service reported problems sending and receiving email and documents.

An AT&T spokesperson says that AT&T learned of the outages at about 3:30 p.m. eastern time and that the problem was not with the AT&T network or other wireless networks. The problem was with the RIM-supplied data service.

An email message was sent to large BlackBerry customers from RIM calling the problem a, “current BlackBerry infrastructure outage.” The outage was only on the Americas network according to RIM.

This wass the second outage of the BlackBerry service. DailyTech reported in April of 2007 about the massive outage that left many BlackBerry users without serviceReuters quotes Carmi Levy, senior vice-president of strategic consulting at AR Communications as saying, “service reliability is a serious concern for companies like RIM, because if problems become routine, they can turn customers and prospective buyers away.” Levy described the outages as “a major Achilles heel” for RIM.

RIM announced today that the service outage lasted for three hours and was caused by a system upgrade that was performed to increase the overall capacity of BlackBerry email and data services. According to RIM these upgrades are done regularly and similar upgrades have been done in the past without any issues.

InformationWeek reports RIM issued a written statement on the outage, “RIM's early investigation of the service interruption that occurred on Monday points to a problem with an internal data routing system within the BlackBerry service infrastructure that had been recently upgraded. The upgrade was part of RIM's routine and ongoing efforts to increase overall capacity for longer term growth.”





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