backtop


Print 26 comment(s) - last by mushi799.. on Jan 26 at 1:13 AM

Sprint says "You're Fired" to 4,000 employees

Sprint Nextel is currently struggling to maintain its subscriber base and profitability. Many see the waning popularity of the Sprint Nextel service as a side effect of poor customer service among other things.

DailyTech reported last week that Sprint was considering layoffs for some of its employees and a consolidation of executives into its Sprint headquarters in Kansas. The rumor last week was that Sprint was considering a layoff of around 2,000 employees in addition to the executive consolidation.

The Wall Street Journal reports that Sprint released its plans and intends to cut 4,000 jobs and close 8% of its stores across the country. This move will save Sprint, who is currently the number three cellular provider in the U.S., up to $800 million USD a year.

In addition to 4,000 employees losing their jobs, three of Sprint’s top executives were ousted as well. Chief Financial Officer Paul Saleh, Chief Marketing Officer Tim Kelly and president of sales and distribution Mark Angelino are stepping down.

The Wall Street Journal also reports that Senior Vice President and Controller William Arendt will step in as interim CFO. Sprint Chief Executive Dan Hesse said, “Permanent leaders will be named in conjunction with a review of overall strategy and an effort to streamline operations. I have no predetermined timeframe in filling these positions but plan to act as quickly as possible as I consider both internal and external candidates."

Rumors circulated last week that Sprint might be considering a cut back of its newly announced WiMAX service dubbed XOHM to help cut costs. Sprint did not comment on if that would still happen.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: haha
By FITCamaro on 1/25/2008 12:25:49 AM , Rating: 4
I'll definitely agree on the "slamming". Especially at Sprint stores. I had to fix so many f*ck ups those guys made it wasn't even funny. They cared about selling phones, that was it. Screwing up the bill was someone else's problem to them.

I worked as a rep in a Best Buy, Circuit City, and Radio Shack. The guys I knew always tried to make sure it was correct. Because if the phone got returned due to you making a mistake and the customer returning it from not wanting to deal with it, you lost the commission. At a Sprint store, you sell so many phones you don't care. At the one around me, customers didn't even bother going there unless they had to because the reps there wouldn't even help you unless you were a new activation (and thus they made a commission off you).


"It seems as though my state-funded math degree has failed me. Let the lashings commence." -- DailyTech Editor-in-Chief Kristopher Kubicki














botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki