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Sprint says "You're Fired" to 4,000 employees

Sprint Nextel is currently struggling to maintain its subscriber base and profitability. Many see the waning popularity of the Sprint Nextel service as a side effect of poor customer service among other things.

DailyTech reported last week that Sprint was considering layoffs for some of its employees and a consolidation of executives into its Sprint headquarters in Kansas. The rumor last week was that Sprint was considering a layoff of around 2,000 employees in addition to the executive consolidation.

The Wall Street Journal reports that Sprint released its plans and intends to cut 4,000 jobs and close 8% of its stores across the country. This move will save Sprint, who is currently the number three cellular provider in the U.S., up to $800 million USD a year.

In addition to 4,000 employees losing their jobs, three of Sprint’s top executives were ousted as well. Chief Financial Officer Paul Saleh, Chief Marketing Officer Tim Kelly and president of sales and distribution Mark Angelino are stepping down.

The Wall Street Journal also reports that Senior Vice President and Controller William Arendt will step in as interim CFO. Sprint Chief Executive Dan Hesse said, “Permanent leaders will be named in conjunction with a review of overall strategy and an effort to streamline operations. I have no predetermined timeframe in filling these positions but plan to act as quickly as possible as I consider both internal and external candidates."

Rumors circulated last week that Sprint might be considering a cut back of its newly announced WiMAX service dubbed XOHM to help cut costs. Sprint did not comment on if that would still happen.



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Downhill
By JosefTor on 1/24/2008 6:24:24 PM , Rating: 4
I used to love sprint back when they had exclusive agreements with Best Buy, had the newest phones on the market, and descent customer service.

Now they get all the good phones late which is really hampering to me, they have lousy customer service (even their retention department went downhill as I don't get nearly the same deals as I used to), and coverage sucks. They haven't worked in 2 out of 4 places I have lived and barely work in the remaining two. I can see if I live in the middle of nowhere but San Diego, CA? Saratoga Springs, NY? Long Island, NY? These places should be covered better. I should not have to leave my house to make phone calls.




RE: Downhill
By ice456789 on 1/24/2008 11:59:33 PM , Rating: 2
Having worked in the retentions department of sprint, I can tell you that the reason your offers are getting worse is because you are accepting more of them. The computer basically tells the reps what you're eligible to get based on how much profit you bring the company. If you've spoken to retentions enough to know they're going downhill, you probably aren't making much profit for Sprint.

Good for you by the way! Everyone should know that if you simply call Sprint and use the words "I want to cancel" you will be transferred to the retentions department and offered many wonderful things like cheap plans, free phones, etc. Even if you're in the middle of a contract!


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