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The Xbox Live Arcade game "Undertow"  (Source: Microsoft)
Xbox Live game "Undertow" free of charge as compensation

While Microsoft’s Xbox Live online system is generally reliable, Xbox 360 gamers found throughout the holidays less than satisfactory service. Gamers widely reported problems using Xbox Live, which Microsoft said was caused by the influx of new subscribers.

“As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break,” said Marc Whitten, general manager for Xbox Live, earlier this month. “While the service was not completely off-line at any given time, we are disappointed in our performance.”

Microsoft promised all Xbox Live users, both new and old, compensation for the downtime in the form of a full Xbox Live Arcade game that will be available for download free of charge.

Today, Microsoft’s Gamerscore Blog revealed that the free game available to all Silver and Gold Xbox Live members will be Undertow. Developed by Chair Entertainment, Undertow is an aquatic shooter with story driven-single player campaign, on and offline co-op, and multiplayer for 2-16 players.

Undertow will be downloadable free of charge for all Xbox Live users 2:00 a.m., January 23 through 11:59 p.m., January 27 (Pacific Standard Time).

Those who have already purchased Undertow are recommended to contact their Xbox local support, though Microsoft did not detail whether users who already own the game will receive a refund or a different free title.

Update 1/23/08: Undertow is now available for free on Xbox Live Marketplace. Those who have previously purchased the game may contact Xbox support for a refund of their 800 Microsoft Points.




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