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Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.



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By wallijonn on 1/14/2008 11:58:55 AM , Rating: 2
quote:
If you buy an Xbox now, then it comes with a failure rate well below 15%, how much lower we still don't know.


Seeing as how the revised editions came out last August we'll have to wait until next August to see if there really has been a drop. One site said that there were RRoDs reported even with the newer Elites, so who is to say whether or not all the problems have been fixed?

Me, I keep looking for a FDOU Arcade but still can't find one. I own a PS3 and a Wii, along with an N64 and a PS2 tall boy. I really wanted a 360, but the reliability scared me away. Even my brother used to boast how his original 360 never had a problem. Then eleven months later it died. Now he boasts about the fast turn around time, about two weeks to get a replacement. He loves his 360. Meanwhile I have yet to play a game on the PS3, instead I use it exclusively as a movie player. I will probably buy a 360, but have seen no need to go out and rush to buy it. "Blue Dragon" and "Bioshock" are the only two games I am interested in buying, although I will rent Halo 3.


"There is a single light of science, and to brighten it anywhere is to brighten it everywhere." -- Isaac Asimov














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