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Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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They need to fix the NOISE too
By Wolfpup on 1/14/2008 11:51:23 AM , Rating: 2
I can't use the 360 as my main system because of how freaking LOUD the thing is. That actually bothers me more than the reliability, since at least that they've acknowledged and seem to be improving (I hope).

By Legionosh on 1/15/2008 12:52:00 PM , Rating: 2
I had my launch 360 go out on me within the first 3 months (artifacting on the screen and lock ups).

It was sent in and I got another one which ran strong for about a year. When my brother went to trade in his then fairly new Elite to get a Halo 360 I swapped consoles with him and I got another fairly new one which ran well for a time. It did run warm though and I had to run a fairly loud cooling fan with it (as well as my original 360).

2 weeks ago I traded that one in on a New "USED" arcade with the 65nm CPU (Someone had traded one in still sealed. I had to pay like a $27 dollar difference).

I now have one that runs VERY silently and the games barely get warm from gameplay.

My point to all this is that the new 360s running the falcon chip seem to run cooler and quieter than previous incarnations.

While I'll miss the chrome and black from the Elite, I still have HDMI which was why I had the Elite in the first place.

Just food for thought.


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