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Print 80 comment(s) - last by cmdrdredd.. on Jan 18 at 9:37 PM

Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.



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RE: If they had just got it right in the first place!
By bgm063 on 1/14/2008 7:30:23 AM , Rating: -1
I understand the point you're trying to make, but the other thing you have to think about is how many of the faulty 360s could still be out there in circulation.

I know it's not the same everywhere, but where I am, I can't ever say that you couldn't find a 360. So not willing to take a chance on getting a faulty 360 I totally understand. Back in the day of the first Playstations, I had one of the crappy Sony consoles, so I understand where this guy is coming from.

Big ups to Microsoft for handling the situation like champs though. Lord knows this isn't a cheap fix...


By Nightskyre on 1/14/2008 8:35:26 AM , Rating: 3
Actually, after the holiday rush, all the bad ones are likely sold.

That being said, there is a very easy way to check. If you pick up the 360 box, and it says the system has HDMI, it's using the die shrunk CPU and modified GPU cooling package. They did it all at once.


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