Print 80 comment(s) - last by cmdrdredd.. on Jan 18 at 9:37 PM

Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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RE: Never Again for 360
By 9nails on 1/14/2008 1:12:35 AM , Rating: 2
Truth be told, you are only hurting yourself and losing out on the Xbox Live experience and the exclusive games. The repaired 360's (while in the minority) still carry full warranty. And if Microsoft is fixing problems for free, who really cares if it breaks??? I'd hope you have more going on in your life than to play Xbox 360 every day or to cry about potential loss of use should you fall into the minority needing repairs. It's a reasonably safe bet that if it doesn't break after 3 years of use your system isn't effected.

The Xbox 360 is less than a HDMI cable away from the cost of this generations cheapest console system, the Nintendo Wii. And like the Wii it packs-in games, a wireless controller, game save memory, and adds the next-gen high definition graphics experience and a 3-year warranty. Expensive? Not relatively.

RE: Never Again for 360
By robinthakur on 1/14/2008 8:02:46 AM , Rating: 1
You are only hurting yourself

I think not. I can't bring myself to play the 360 much as the high pitched loud turbine whine which subtely varies constantly (to make you think its about to drop dead) plus the fact that about 2 times out of 5 the xbox360 crashes on boot up with a red ring and an error message saying to contact MS customer services (especially with Gears of War and Halo 3, it seems to happen alot more often)

This is not a cheap piece of hardware regardless of how its a "an HDMI cable's cost away from the Wii" Neither do I think that a three years extended warranty is the solution as most last considerably less than that. The warranty should not indicate how long a product should last, it should reflect a period a company is confident that defects in manufacture will show themselves.

They either had a choice of recalling them all or offering this warranty thing, and this was by far the cheaper more preferred option. Clearly the release was rushed with inadequate testing and ruggedisation going on. The absolute worst thing is that people like you defend Microsoft in this sorry affair, yes they are offering to replace their defective hardware, after a sh*t storm of bad publicity, are we supposed to thank them? They can shove their "Live Experience" where the monkey shoved its nuts, I never have cause to use it. I just want a working console which is reliable for the life of the console generation withdout a zillion band-aid revisions and the constant worry of it dying.


"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer

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