Print 80 comment(s) - last by cmdrdredd.. on Jan 18 at 9:37 PM

Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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RE: Nice goal
By Mach Omega on 1/13/2008 7:55:32 PM , Rating: 2
PS3 with around a 3% failure rate

All written accounts have the PS3 at less than %1 failure rate. Considering the amount of new tech in it, that's phenomenal by every objective measure.

RE: Nice goal
By walk2k on 1/13/2008 8:52:37 PM , Rating: 2
Correct. 1 to 1.5% is considered "acceptible" in CE.

So, if they shipped 10 million 360s with 30% failure rate.

That means in order to get it down to "the most reliable" which would be UNDER 1%.

That means they need to ship about 100 million more 360s with less than 0.5% faiure rate?

Yeah, good luck with that.

RE: Nice goal
By SirLucius on 1/13/2008 8:54:12 PM , Rating: 2
I couldn't remember off the top of my head. I just remembered it being low. But you're right, I checked a few places and everyone put the PS3 at under 1% for failure.

"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer

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