Print 80 comment(s) - last by cmdrdredd.. on Jan 18 at 9:37 PM

Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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By Christopher1 on 1/13/2008 4:51:46 PM , Rating: 2
Add to that, you should really not put it into a 'confined space' like some people who XBox360's died were doing.

Some people were putting it in TV stands with doors, glass and not, that restricted airflow. For a thing that runs as hot as the Xbox360 and in a confined space, would suck up stuff like dust like an SOB..... just not a good idea and some people were just stupid doing that.

Personally, that is why I never bought a PC cabinet with doors or didn't put the doors on after I bought it: I was worried about leaving my computer on overnight and having it overheat and fizzle out.

RE: If they had just got it right in the first place!
By Pryde on 1/13/2008 5:56:59 PM , Rating: 2
PS3, Wii even the PS1,2 and Xbox were all fine in my tv cabinet.

It was just poor design to begin with for the 360, mine failed after 6 days, even with the revised cooling I would not run the 360 in the cabinet that what led me to sell it.

Anyway a bit off topic but PCs are usually fine, if they overheat a good motherboard will power off the PC before any real damage can be caused.

By Christopher1 on 1/14/2008 1:13:49 AM , Rating: 1
Newer motherboard will do that 'power-down' yes..... I am talking about back in the Packard Bell days of 1X CD drives.

I had a fan fail in a Packard Bell computer once, and it MELTED the board because of the heat of the processor going without the fan.

Luckily, nothing else, including for some reason the processor, was damaged and the local Circuit City just popped in a new motherboard and off we went.

After that, I was honestly TERRIFIED of the thought of it getting so hot like that again even though it was not likely that the fan would fail again, that I just wouldn't leave it on when I wasn't in the room with it and wanted to see it at all times. After hearing horror stories with the XBox about people having them overheat and catch fire in TV cabinets... that was it for me, I kept it out in the open where I could watch it.

By sxr7171 on 1/14/2008 4:38:28 AM , Rating: 2
It's a console, if you can't put it in your entertainment center where else are you going to put it? In your refrigerator? People buy consoles to not have to worry about the things they do with computers. When this thing was designed I can't imagine they didn't expect that it would be used in confined spaces - like the demo units they have at Best Buy and others. Those were set up by Microsoft to demo the unit and those are closed off more than any entertainment center.

In any case, I don't really care. I own a 360 and it has been working. If it should break, I expect Microsoft to stand by their word and replace it.

"You can bet that Sony built a long-term business plan about being successful in Japan and that business plan is crumbling." -- Peter Moore, 24 hours before his Microsoft resignation

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