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Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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RE: Bill Gates officially a Hippie
By Master Kenobi on 1/13/2008 1:17:27 PM , Rating: 0
The 3 year OS cycle is actually what was originally subscribed to back in the 9X days. The delay between XP and Vista release was more of a fluke since MS was devoting resources to other projects. The Vista delay has been the sole exception to the OS release cycle, I think people just have very short term memories.

By KamiXkaze on 1/13/2008 3:31:36 PM , Rating: 2
The only thing good that came out of that was that XP was retooled (thanks to the service packs) to become a good OS. Hopefully the same thing will happen to Vista as well before the next OS rolls out.


By Mach Omega on 1/13/2008 8:02:38 PM , Rating: 2
The delay between XP and Vista release was more of a fluke since MS was devoting resources to other projects.

Ummm no, the bulk of the delay came from Microsoft's attempts to overhaul its coding procedures that forced several re-writes of many portions of Vista as well as research efforts into a few would-be innovations that did not show up in Vista, such as WinFS.

By Alexstarfire on 1/13/2008 10:39:24 PM , Rating: 2
Ohh, I remember well, but I just don't see how it works that way. I mean, it takes about a year or so for the first service pack, which everyone seems to think is when the OS becomes decent enough to use. That basically makes it a 2 year cycle. That's just stupid. Some of the time you're going to have to completely re-write some code for your programs to work on the new OS, not to mention that it can take years to take advantage of an OS. I believe that XP being the main OS for so long was a blessing.

"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer

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