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Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.



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Recycled Xbox360s... enjoy..
By kilkennycat on 1/13/2008 12:23:34 PM , Rating: 1
Nice to know that for the next few years Xbox360 owners will get to enjoy recycled (er, I mean repaired) RROD Xbox360. And when the new "reliable" Xbox360 emerges....eventually... any guarantee that a failed one of those will be replaced by another of the same generation... or just another RROD-repaired candidate?

I suggest that anybody expecting a truly-reliable Xbox360 just wait for the Xbox720... the second-generation Xbox360 with a built-in Blu-ray/standard-DVD drive, for both HD-video playback and graphically-intensive games exceeding the storage capability of standard DVD-roms. Or just buy a PS3. Bill and company have generated a dead-end console with the current manifestation of the Xbox360 and have reacted as slowly as molasses to addressing the thermal reliability problems... very obvious from Day 1, since the unfiltered fans clog up the internal heat-sinks with domestic lint (and animal-hair?). These heat-sinks are user-inacessible for cleaning, plus both of the heat-sinks are located right up against the DVD-drive case, thus gradually toasting the drive as the heat-sinks clog.

Now let the Xbox360 fan-boys mark this posting down.

FYI, I do not own any of the current-generation consoles and have zero intention of buying one... at least until the HD playback format dust dies down and reliability is no longer a critical issue. Anyway, why buy Blu-ray and HD-DVD video-disks at $20-$29 a pop when standard-DVD with an upconverter is just as good for all except those wishing to show off their 1080p system to their friends... Happy to have all the 'early-adopters' do the heavy lifting. I do have an original Xbox still going strong and my faithful PC for simulators, rpg and strategy games. Maybe I'll end up buying a Xbox720 :-):-)




RE: Recycled Xbox360s... enjoy..
By VeyronMick on 1/14/2008 10:07:25 AM , Rating: 2
quote:
I suggest that anybody expecting a truly-reliable Xbox360 just wait for the Xbox720... the second-generation Xbox360 with a built-in Blu-ray/standard-DVD drive, for both HD-video playback and graphically-intensive games exceeding the storage capability of standard DVD-roms.


None of those points refer to system reliability.

quote:
Bill and company have generated a dead-end console with the current manifestation of the Xbox360 and have reacted as slowly as molasses to addressing the thermal reliability problems


"dead-end"? sales would prove otherwise.
As for reacting slowly to problems you have a point there but most companies seem to react slowly to hardware issues.

Sony's exploding batteries, PS2 disc scratching, AMD/Intel/Sun with CPU problems. All of them lost a lot of consumer confidence with their reluctance to admit there is a problem.

I've seen so many problems over the years I have to applaud Nintendo and Sony's PS3 for the reliability their recent consoles have.

In the end those companies always do the right thing.

quote:
very obvious from Day 1, since the unfiltered fans clog up the internal heat-sinks with domestic lint (and animal-hair?). These heat-sinks are user-inacessible for cleaning, plus both of the heat-sinks are located right up against the DVD-drive case, thus gradually toasting the drive as the heat-sinks clog.


This is an excellent point. With all the PC type hardware found in consoles today I don't see why certain parts shouldn't be user serviceable.

I did open my 360 and the amount of dust inside it was unbelievable. I opened my old PS2 and it was the same. That kind of crap inside the case really does reduce the lifetime of these systems.


"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan














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