Print 80 comment(s) - last by cmdrdredd.. on Jan 18 at 9:37 PM

Bill Gates says Xbox 360 reliability will go from zero to hero

For the current generation of gaming consoles, the Xbox 360 has several reputations. On the positive side, the Xbox 360 is the undisputed leader of online service and multiplayer, but on the negative side, it also holds a track record of being fairly unreliable.

At one point, up to one-third of all Xbox 360 consoles experienced the hardware failure popularly known as the Red Ring of Death, which rendered the console unusable.

In response to the apparent hardware design flaw, Microsoft in June 2007 introduced a revised cooling design with heatpipe and heatsink to cool the GPU. New “Falcon” hardware that would include 65nm chip technology, which was later found to apply only to the CPU, landed in stores last Fall. Hardware to integrate a 65nm GPU, codenamed “Jasper,” isn’t due until this August.

While many from Microsoft’s entertainment and devices division have spoken on the Xbox 360’s reliability record, Bill Gates was mostly removed from commenting on the issue – until now. Speaking in a BBC Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox 360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced,” said Gates. “We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it.”

“We've got incredible reliability on the new work we've done,” he continued. “Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.”

To cover owners of older Xbox 360 hardware that may still be vulnerable to the Red Ring of Death, Microsoft in July 2007 extended its warranty to cover the specific hardware failure for three years from purchase.

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Nice goal
By SirLucius on 1/13/2008 10:28:43 AM , Rating: 4
It's a nice goal to have, although it seems like the RROD issue has died down quite a bit. Still, Microsoft will have a tough time being seen as more reliable than the PS3 with around a 3% failure rate and the king of reliability/durability, Nintendo.

As a side note, I swear Nintendo systems work even once they're "broken." I've dropped, crushed, and (probably) smashed my DS to the point that any other system would be dead several times over, yet it doesn't even have a scratch. All my old Nintendo systems work just fine as well, even my dad's original Gameboy.

RE: Nice goal
By MonkeyPaw on 1/13/2008 10:38:00 AM , Rating: 3
Yeah, the only issue I remember with Nintendo was from the original NES, where you had to mess with that confounded hinging cartridge slot. We all remember the tricks to getting it to work. From blowing on the cartridge to wedging the hinge down, it was just frustrating. I can't tell you how many times I lost Legend of Zelda game saves because it couldn't read the game. I think that this issue brought Nintendo enough complaints that they learned a really valuable lesson--make your game systems bulletproof.

RE: Nice goal
By stburke on 1/13/2008 1:02:05 PM , Rating: 2
I got a new pin thingy for the NES of ebay for about 8 bucks and now it plays like it's 1991.

RE: Nice goal
By Christopher1 on 1/13/2008 4:55:25 PM , Rating: 1
I remember that problem. The usual issue was that there was JUST enough dust or other buildup on the cartridge connectors, both on the NES and SNES systems, to make the game not read correctly.

I just cleaned the connectors off with a little rubbing alcohol, and that always solved the problems that I had. That was what was in the 'cleaning kits': isopropyl alcohol and a few cotton cleaning swabs that you would be SHOCKED at how black they got from oxidation.

RE: Nice goal
By Mach Omega on 1/13/2008 7:55:32 PM , Rating: 2
PS3 with around a 3% failure rate

All written accounts have the PS3 at less than %1 failure rate. Considering the amount of new tech in it, that's phenomenal by every objective measure.

RE: Nice goal
By walk2k on 1/13/2008 8:52:37 PM , Rating: 2
Correct. 1 to 1.5% is considered "acceptible" in CE.

So, if they shipped 10 million 360s with 30% failure rate.

That means in order to get it down to "the most reliable" which would be UNDER 1%.

That means they need to ship about 100 million more 360s with less than 0.5% faiure rate?

Yeah, good luck with that.

RE: Nice goal
By SirLucius on 1/13/2008 8:54:12 PM , Rating: 2
I couldn't remember off the top of my head. I just remembered it being low. But you're right, I checked a few places and everyone put the PS3 at under 1% for failure.

RE: Nice goal
By inperfectdarkness on 1/14/2008 8:57:21 AM , Rating: 1
touche! the only way for microsoft to get an xbox that to hostile-takeover nintendo--and rebadge their systems as "xbox".

if nintendo made cars, they'd put honda AND toyota out of business. they are THAT reliable.

sadly, even if the 360 has 0% failure rate for it's "2nd edition" consoles, the total cumulative average for reliability will still be dismally lower than its competitiors.

what did nintendo do right?

1. they made it EXTREMELY reliable.
2. they made it EASY to PROGRAM for.
3. they made it INEXPENSIVE.

pay attention, sony, microshit.

"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton

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