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Print 36 comment(s) - last by jonjonjon.. on Nov 29 at 9:44 PM

All game choices are download titles

Both of the recently released next generation game consoles, the Xbox One and the PS4, have suffered hardware issues. Some Xbox One consoles have damaged game discs inserted into the drive slot, while the PS4 console has suffered from what is being called the Blue Light of Death.
 
Microsoft is trying to make it up to gamers who purchased Xbox One consoles that had hardware issues by giving them a free download code for a game. Anyone who purchased a faulty Xbox One console will be able to get a free game from four choices according to Polygon.
 
The four choices include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon. The games are being offered as a free download, so even machines suffering from a defective optical drive will be able to play the games.
 
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," a statement from Microsoft said. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
 
Microsoft continues to maintain that there were issues with a very small number of consoles so far. Microsoft has also promised to "take care" of customers that purchase faulty consoles. 

Source: Polygon



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Poor compensation
By Monkey's Uncle on 11/26/13, Rating: 0
RE: Poor compensation
By JasonMick (blog) on 11/26/2013 10:11:31 AM , Rating: 2
quote:
XBOX One's drive has chewed up your favorite game that you have waited months for. And Microsoft wants to give you a code for some lame game they couldn't sell?

That doesn't cut it.
It's the ultimate anti-used game DRM!

The new game is in digital form, so you can't sell or trade it in! ;)


RE: Poor compensation
By HoosierEngineer5 on 11/26/2013 3:07:59 PM , Rating: 2
I don't think I've ever seen a game in analog form.


RE: Poor compensation
By amanojaku on 11/26/2013 3:19:37 PM , Rating: 6
quote:
I don't think I've ever seen a game in analog form.
You've never seen a yo-yo, slinky, or ball? Youngins. :)

Old games on cassettes were analog. Ah, memories of Commodore and Tandy...


RE: Poor compensation
By dxf2891 on 11/27/2013 12:34:02 PM , Rating: 2
Don't forget that expansion to the Coleco Vision called Adam. It used cassette tapes as well. I loved that Buck Rogers game,


RE: Poor compensation
By BillyBatson on 11/26/2013 10:19:30 AM , Rating: 3
It's a whole hell of a lot better than Sony's deal who not only told customers with defective hardware that they must wait 2-3 weeks for a new console but the. Tried to up sell them a 2 year hardware warranty on top of the insult! At least MS is throwing in something free and let's you play a game rather than have a giant paperweight like a PS4 with BLOD. It sucks in both situations but it sounds like MS is being more supportive.


RE: Poor compensation
By zerocks on 11/26/2013 10:33:29 AM , Rating: 2
Microsoft out servicing Sony for the first time in their lives, could this be the turning point?
No.


RE: Poor compensation
By Mitch101 on 11/26/2013 12:13:47 PM , Rating: 3
Well then you will just have to wait till hackers steal your personal information multiple times from Sony so you can get free PS4 games.


RE: Poor compensation
By Monkey's Uncle on 11/26/13, Rating: -1
RE: Poor compensation
By Flunk on 11/26/2013 10:51:11 AM , Rating: 2
You can also get the destroyed disc replaced, just contact the manufacturer.


RE: Poor compensation
By wallijonn on 11/26/2013 1:28:12 PM , Rating: 2
quote:
You can also get the destroyed disc replaced, just contact the manufacturer.


Good luck with that.

Even if they do decide to exchange it, you're going to have to mail it to them and they will then send you the replacement after verifying it as a valid purchase.

You could have beat the game in 8 hours but it may take a week or two to get it exchanged.

As far as the consoles go - why isn't anyone just taking them back to place of purchase? It's not like it's out of warranty. Let the retailers deal with it. If they don't have any replacements in stock ask for a refund; have them call their other stores to see if they have one in stock. Sure, that one may eat the disk too, so it's probably best to check any new units with a DVD movie you absolutely hate and could care less if it gets destroyed. Or just install a blank disc in - if it comes up with an error and spits it out - you're good to go.


RE: Poor compensation
By BillyBatson on 11/26/2013 10:54:03 AM , Rating: 2
Lame ass game or not it's not like there is a boatload of options right now, they are offering the majority of the launch titles, not bad considering.


RE: Poor compensation
By Reclaimer77 on 11/26/2013 2:12:33 PM , Rating: 1
quote:
It's a whole hell of a lot better than Sony's deal who not only told customers with defective hardware that they must wait 2-3 weeks for a new console


That's because unlike the Xbox, people are actually buying PS4's at a good clip. Sony can't magically make them appear out of thin air on your doorstep when the demand is THIS high.

You know what, after Microsoft's last disaster with the RROD, I'm getting a little tired of hearing how "good" they handle the failures. Hey, here's a radical idea, spend the extra 2 cents for foam pads on the BluRay drive so you DON'T have to fix problems later?


RE: Poor compensation
By BillyBatson on 11/29/2013 12:02:30 PM , Rating: 2
Unlike the Xbox? Where are you getting your numbers from? Both consoles have sole roughly the same amount, both are sold out, both are hard to get. I understand Sony can't just get new consoles into the hands of those with defective ones but the wait time is still a pain and Sony didn't offer anything for the trouble or the wait.
Sony has had a LOT of problems with their products from installed DRM to hacked servers and faulty hardware but they never go out of their way to make things right. Yes MS messes up too but since they created the fund to help those with RROD 360's they have been supportive in every way when it comes to ther customers, something Sony has still not learned.


RE: Poor compensation
By nikon133 on 11/26/2013 3:41:35 PM , Rating: 2
I don't know... Sony's problem is not destroying disks, so even if I have to wait 2 weeks... I will have my game disks fine.

MS's problem is destroying disks, so you need console replacement AND game disk replacement. I see that more severe than Sony's problem, so it makes sense that MS has to do more in return.

And I don't think it is enough. They should really replace damaged disk with the same one.


RE: Poor compensation
By Krioni on 11/27/2013 10:13:54 AM , Rating: 2
I have to agree.

I bought a PS4 and it works great... I've had no problems with it. However, if i'd gotten a defective unit it would be nice to have gotten some sort of "good will" offering from Sony.

Good for M$ for at least throwing them a bone (or XBOne as it is). Sony should be doing the same for those who have gotten defective PS4s.

I know this wouldn't be what happens during a normal purchase of electronics (say a defective TV or receiver or something). But, these are people (myself included) who took a leap of faith on a pre-order of a system and it would certainly go a long way to making people not feel screwed by their chosen system provider.

Again, good for M$ for doing at least *something*.

(disclaimer: I write code in Microsoft tech all day, every day... so I have a love/hate relationship with M$)


RE: Poor compensation
By Mythbinder on 11/29/2013 12:43:32 PM , Rating: 3
This isn't true my ps4 came back in 8 days not even close to 2-3 weeks, Sony is using 2d shipping all directions for launch PS4's with issues.


RE: Poor compensation
By Flunk on 11/26/2013 10:50:09 AM , Rating: 2
They're cross shipping replacements AND giving out free game codes. How does that not cut it? What level of service do you require? By any measure of post-sales support what they're doing is great.

Also, I'm not sure you understand digital distribution. It doesn't matter if they sell games or not. There isn't a big stockpile of unpopular digital titles sitting around waiting to be shipped out.


RE: Poor compensation
By mcnabney on 11/26/2013 11:40:35 AM , Rating: 2
Cross shipping means you are out the console until the new one arrives.

They could overnight a new console to you and you could return the defective one within 15 days.

And don't say that isn't practical. That is SOP in the wireless industry - and they sell hundreds of millions of devices.


RE: Poor compensation
By flatrock on 11/26/2013 1:45:39 PM , Rating: 3
Maybe people should read the article and stop making assumptions.

Microsoft specifically says that the game code allows them to play on their system with the broken drive while they wait for the new system to arrive.

If you look up info on their Advantage Exchange Program, it states that you don't have to ship back the broken system first. You can use the system with the defective drive while you wait for the new system.


RE: Poor compensation
By Monkey's Uncle on 11/26/13, Rating: 0
RE: Poor compensation
By anactoraaron on 11/26/2013 4:57:09 PM , Rating: 2
quote:
Sure they will ship you a refurbished console to replace your brand new one


How long has the XBO been out? ...and there's already mass quantities of refurbs? hmmm....


RE: Poor compensation
By Mitch101 on 11/26/2013 5:46:00 PM , Rating: 1
Its thick with the BS of DT lately isnt it.

I find it funny the people complaining are ones that aren't buying the console.


RE: Poor compensation
By artemicion on 11/26/2013 4:54:01 PM , Rating: 4
Overnight? Screw that noise.

They could send Bill Gates in his private jet to your house and parachute to your doorstep with a new console and take back the broken console at the same time. Then use the balloon cable thingy from Dark Night to get picked up by the jet and move on to the next house.

And don't say that isn't practical. Bill Gates totally has a private jet and probably a parachute too. And if the defect is as limited as Micro$oft contends, he will only have to do a couple hundred parajumps per day.


RE: Poor compensation
By Monkey's Uncle on 11/26/2013 2:37:19 PM , Rating: 2
Microsoft won't cross-ship unless you put ANOTHER $500 (after you just plopped $500 on your defective one) up as deposit. Oh, and if you don't send your defective one back in the time alotted, you will have spent $1000+ for a single working XBOX One. Oh, and you WILL pay for shipping your broken one back.

Cross shipping ain't new. And yes most hardware vendors offer it in one form or another. I've used it often with defective motherboards & hard drives.

But tell me this -- is Microsft replacing your destroyed game? Or do you have to somehow get the original game publisher to replace it? Just to let you know, many game publishers will NOT replace damaged media.


RE: Poor compensation
By flatrock on 11/26/2013 10:51:13 AM , Rating: 3
They are going beyond what they are required to do and are going beyond what their competition is doing.

The damaged system and game will be replaced in a few days. The free game is theirs to keep.

The only thing that would completely make effected customers happy is to instantly fix the broken systems and games magically, which isn't possible.

They are providing pretty good customer support for what is likely such a low profit margin system.

If the consumers still aren't happy I'm sure they can return the system for a full refund.


RE: Poor compensation
By Stuka on 11/26/2013 10:53:47 AM , Rating: 2
I'd kill for a free copy of Zoo Tycoon!


RE: Poor compensation
By Mitch101 on 11/26/2013 12:18:42 PM , Rating: 2
Choices are pretty good with the exception of Zoo Tycoon but thats about the only kids title aside from the dance game. Im almost wanting a problem so I can get Forza for free.

Dead Rising 3
Forza Motorsport 5
Ryse: Son of Rome
Zoo Tycoon


Poor Compensation
By Phanbot on 11/26/2013 10:35:17 AM , Rating: 2
I expected Microsoft to release a turd and they didn't disappoint, but Sony taking a page from MS's playbook is kind of laughable. In MS's defense it is a lame but decent olive branch offering the game downloads while waiting for a replacement to be shipped to you.

Both consoles are fail in my eyes due to the lack of backwards compatibility and the possible lock-out for playing used games. I'm still on the fence about getting one or both, the game line ups haven't really impressed me much. I feel for the people who have suffered the BLOD's and the chewed discs and hope both companies will do right by you.




RE: Poor Compensation
By xti on 11/28/2013 10:47:40 AM , Rating: 2
shocker...some internet geeks are pessimistic about everything.


RE: Poor Compensation
By jonjonjon on 11/29/2013 9:44:28 PM , Rating: 2
backwards compatibility is really some big deal breaker? if you want to play 360 games just play them on your 360. who the buys a xbox one and then complains they can't play old 360 games? in another year there will be no 360 games you will even want to play and will be a non issue. when i got my 360 i think i played halo 2 a couple times and thats it. not to mention i could have just used my original xbox to play it if i wanted.


wahhhhhhhh~
By w8sk on 11/26/2013 10:47:32 AM , Rating: 1
Jesus why don't you guys go whine to your mommy while you are at it.

Microsoft isn't out to get you by purposefully making faulty optical drives, nor some bullshit scheme of some sort with this unrequired gesture of appeasement. Something this mass produced is bound to have a respectable % of faulty products...

People will get a replacement copy of their original game title, a new replacement console and a free AAA game title of choice. In the meantime, they can enjoy this free game title while they wait for the replacement console. (I'm assuming its a receive replacement then send broken mailing setup)

I consider this "going beyond" the expected service (standard replacement/waiting game). For those having trouble, you get everything replaced and get a free premium game title. The ±95% of the other people who AREN'T having problems will continue to enjoy their console.

People are so entitled these days. Yea it fucking sucks if you are at the receiving end no doubt about it but sometimes shit just happens for some. Just take a little breath, you'll have your time to play your stupid game in no time.




RE: wahhhhhhhh~
By Monkey's Uncle on 11/26/2013 10:59:00 AM , Rating: 2
The feature you are talking about is called 'advance exchange'. Same thing as what many hardware manufacturers call 'cross ship'. You put a security deposit down to cover the full purchase price of a brand new XBOX One (beyond what you paid for the original), they ship the working console, you send back the broken one and they refund the charge if they receive the broken console back within a certain time period. If you don't send it back in time, congratulations, you have paid for 2 XBOX consoles but only have one refurbished unit.

Have you seen the titles offered? Trash. And you are saying they will replace the COD Ghost that the XB One destroyed? The article doesn't mention that at all.


RE: wahhhhhhhh~
By flatrock on 11/26/2013 11:50:50 AM , Rating: 3
quote:
The feature you are talking about is called 'advance exchange'. Same thing as what many hardware manufacturers call 'cross ship'. You put a security deposit down to cover the full purchase price of a brand new XBOX One (beyond what you paid for the original), they ship the working console, you send back the broken one and they refund the charge if they receive the broken console back within a certain time period. If you don't send it back in time, congratulations, you have paid for 2 XBOX consoles but only have one refurbished unit.


Of course they are going to charge you for another system if you don't send one back. Otherwise Microsoft can't tell if the system ever was broken, and they can't refurbish the system.

quote:
Have you seen the titles offered? Trash. And you are saying they will replace the COD Ghost that the XB One destroyed? The article doesn't mention that at all.


As for the free titles. They aren't the best games but one of the four can probably provide a couple days amusement while you are waiting for a new system.

Not sure what to say about the damaged disk. I skimmed through about 100 one start reviews on Amazon. Heard a lot of justified complaints about broken drives but none about damaged disks. It doesn't sound like many of those with failed drives had an issue with damaged disks, so it's not all that surprising that MS didn't address it directly. I would suggest contacting the retailer you bought the game from for a replacement first. That might be the fastest route.


Fix it yourself
By Gungel on 11/26/2013 7:41:43 PM , Rating: 2
3 to 4 bangs with your fist to the bottom of the Xbox One can fix the grinding noise and realign the gears in the BlueRay drive. There are several Youtube video that show how to fix it yourself. This should do the trick until your replacement console arrives.




Well....
By dxf2891 on 11/27/2013 12:45:21 PM , Rating: 2
If there aren't that many defective units, a free year of XBox Live and a game is the order of the day. And they SHOULD allow you to pick from ALL of their launch day titles as a free download, imho. It doesn't really cost MS anything and goes a long way towards showing they care about their gaming community especially since the whole SCREW YOU on the used game and DRM thing this past year.




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