Delta CEO Richard Anderson
Delta CEO Richard Anderson says voice calls would add "disruption to the travel experience"

Late last month, Federal Communications Commission (FCC) Chairman Tom Wheeler turned more than a few heads when he stated that the possibility of in-flight voice calls would be put up for debate. With in-flight Wi-Fi having been recently extended to all phases of flight for most domestic carriers, Wheeler felt that “time is right to review our outdated and restrictive rules.”
Shortly after Wheeler’s comments, the Association of Flight Attendants responded, stating, "Passengers overwhelmingly reject cellphone use in the aircraft cabin. The FCC should not proceed with this proposal. In far too many operational scenarios, passengers making phone calls could extend beyond a mere nuisance, creating negative effects on aviation safety and security that are great and far too risky.”
Today, Delta CEO Richard Anderson is also putting his foot down, reiterating that no matter what the FCC decides, Delta will not allow in-flight cellular of VoIP calls on any of its aircraft (including Delta Connection flights). More specifically, in a memo to all of his employees this morning Anderson wrote:
Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from – not enhance – their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.
Despite the ban on cellular and VoIP calls, Delta’s CEO says that he is open to allowing the user of cellular-based “text, email and other silent data transmission services gate to gate” if the FCC and Federal Aviation Administration (FAA) allow it.

Source: Delta

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