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  (Source: ChangeWave)

  (Source: ChangeWave)
A ChangeWave survey showed that AT&T iPhone 4 and non-iPhone customers deal with high dropped call rates

A recent survey has zeroed in on the customer satisfaction iPhone 4 users are experiencing between Verizon and AT&T, and it looks like AT&T customers put up with much higher dropped call rates. 

The ChangeWave survey was conducted over several weeks after Verizon began selling the iPhone 4. It was completed on March 28 and offers real iPhone customer opinions on the service they've received with either Verizon or AT&T. 

According to the survey, about the same amount of AT&T and Verizon iPhone 4 users were satisfied with their service, with Verizon being slightly ahead. Eighty-two percent of Verizon customers said they were "Very Satisfied" with their iPhone service while 80 percent of AT&T iPhone users were "Very Satisfied." 

The survey also asked users what their dropped call rates over a 90-day period were. Results showed that 1.4 percent of Verizon users reported dropped calls, while T-Mobile was at 2.3 percent, Sprint/Nextel at 2.7 percent and AT&T had the highest dropped call rate at 4.6 percent.

Historically, AT&T has had a higher dropped call rate than Verizon since ChangeWave began surveying both companies in September 2008. Verizon is now at its lowest dropped call rate ever recorded. 

For iPhone 4 users, the overall dropped call rate is 1.8 percent for Verizon iPhone users and 4.8 percent for AT&T iPhone users. 

When non-iPhone users were asked if they would purchase an iPhone from in the future, 46 percent said they'd go to Verizon while only 27 percent would go to AT&T.

The survey concluded that overall satisfaction for both Verizon and AT&T iPhone 4 users is very close, but there are clear distinctions in satisfaction when it comes to dropped calls. AT&T is having some trouble in that particular area, pushing potential iPhone users into Verizon's hands. 





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