Print 26 comment(s) - last by Belard.. on Apr 7 at 6:20 PM

  (Source: ChangeWave)

  (Source: ChangeWave)
A ChangeWave survey showed that AT&T iPhone 4 and non-iPhone customers deal with high dropped call rates

A recent survey has zeroed in on the customer satisfaction iPhone 4 users are experiencing between Verizon and AT&T, and it looks like AT&T customers put up with much higher dropped call rates. 

The ChangeWave survey was conducted over several weeks after Verizon began selling the iPhone 4. It was completed on March 28 and offers real iPhone customer opinions on the service they've received with either Verizon or AT&T. 

According to the survey, about the same amount of AT&T and Verizon iPhone 4 users were satisfied with their service, with Verizon being slightly ahead. Eighty-two percent of Verizon customers said they were "Very Satisfied" with their iPhone service while 80 percent of AT&T iPhone users were "Very Satisfied." 

The survey also asked users what their dropped call rates over a 90-day period were. Results showed that 1.4 percent of Verizon users reported dropped calls, while T-Mobile was at 2.3 percent, Sprint/Nextel at 2.7 percent and AT&T had the highest dropped call rate at 4.6 percent.

Historically, AT&T has had a higher dropped call rate than Verizon since ChangeWave began surveying both companies in September 2008. Verizon is now at its lowest dropped call rate ever recorded. 

For iPhone 4 users, the overall dropped call rate is 1.8 percent for Verizon iPhone users and 4.8 percent for AT&T iPhone users. 

When non-iPhone users were asked if they would purchase an iPhone from in the future, 46 percent said they'd go to Verizon while only 27 percent would go to AT&T.

The survey concluded that overall satisfaction for both Verizon and AT&T iPhone 4 users is very close, but there are clear distinctions in satisfaction when it comes to dropped calls. AT&T is having some trouble in that particular area, pushing potential iPhone users into Verizon's hands. 

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Dropped calls?
By ShaolinSoccer on 4/6/2011 5:58:12 PM , Rating: 1
Those still happen? I been using Sprint for years and can't even remember a single time a call was dropped.

RE: Dropped calls?
By FDisk City on 4/6/2011 6:19:36 PM , Rating: 5
Yeah, well I'm an AT&T customer and I constantly

RE: Dropped calls?
By headbox on 4/7/2011 12:34:36 AM , Rating: 3
I have an AT&T iPhone and never have dropped calls, but I also live in a small town. My city-slicker friends drop calls on their iPhones regularly.

RE: Dropped calls?
By phantom505 on 4/7/2011 1:25:48 AM , Rating: 2
Don't suppose your has wheels, does it?

RE: Dropped calls?
By spamreader1 on 4/7/2011 9:53:25 AM , Rating: 2
+1 LOL

RE: Dropped calls?
By tayb on 4/6/2011 6:43:31 PM , Rating: 5
Not once? I'm sure you've been on the phone with someone who has AT&T at least once.

AT&T has a brilliant marketing department. 95% of all America....ns.

Yeah because Americans don't live on the highway where your network is spotty. When I had an iPhone I couldn't drive from point A to point B 10 miles away without two dropped calls. Droid X w/ Verizon? No problem.

Where you live does matter, however. My experiences are from Austin and Dallas, Texas.

RE: Dropped calls?
By retrospooty on 4/6/2011 8:24:50 PM , Rating: 2
"Not once? I'm sure you've been on the phone with someone who has AT&T at least once."

LOL - I dont even know why but LOL

RE: Dropped calls?
By phantom505 on 4/6/2011 8:33:49 PM , Rating: 2
You leave your house? Why?

RE: Dropped calls?
By inighthawki on 4/6/2011 10:14:47 PM , Rating: 2
Maybe its specific regions that are really spotty, because I have AT&T and I don't ever remember a dropped call in all my time using it. I've had two different phones and I travel between two places over 200 miles apart and nowhere in between do I ever get dropped calls. Or perhaps it's just an iphone thing. Whether you're an apple fan and like the iPhone or not it's been shown iPhones had pretty bad dropped call ratings.

RE: Dropped calls?
By JPForums on 4/7/2011 11:03:51 AM , Rating: 2
A little of both I think. I know a number of people with different iPhones (1-3G, 3-3GS, 2-4). They all experience much higher dropped call rates than I ever had with my BlackBerry (8310) or Windows Phone 7 (Focus) phones. Clearly there are different usage patterns, but when they started dropping calls while standing no more than 10 ft. from me and I wasn't, it got us thinking. That said, though I rarely drop a call, it does happen on occasion in certain specific areas that I drive through.

I had Sprint before and never dropped a call. I moved over to AT&T because I couldn't get any coverage at all in some areas that I spend a lot of time in. That said, I much prefer Sprint's actions of making sure their covered areas are reliable before trying to expand out into other areas.

As far as Verizon goes, they don't have reliable service at all in my area. I know a couple that drops calls in their house all the time. They would always blame it on the fact that most of their contacts are AT&T customers. It was hilarious, because they even had their contacts believing they were the ones at fault. One particular day, while I was working on their computer, they couldn't complete a call to their ISP due to an even higher than normal dropped call rate. Interestingly enough, I had no trouble on my AT&T BlackBerry. They then blamed in on their phone. After switching to Blackberries (8330), they did have a noticeable reduction in dropped calls, but still far more than AT&T customers in the area.

RE: Dropped calls?
By Belard on 4/6/2011 10:42:06 PM , Rating: 2
Yep... where you are, determines the quality of the calls / dropped calls.

Being in the Dallas area myself - I'd say I have excellent AT&T service. There are a few spots on a highway where I tend to lose a call - but that is a lot of bridge material with not many buildings /towers close by. Meanwhile those who use Verizon - not as good, well I wasn't impressed.

Then I went to Chicago for a week and my phone service sucked.

RE: Dropped calls?
By mcnabney on 4/7/2011 1:18:16 PM , Rating: 2
You know that Dallas is where SBC (which developed Cingular and bought AT&T) is based right? I would hope that their network would be awesome at home.

In other news, Sprint coverage kind of sucks in Kansas City, where they are based. Strange...

RE: Dropped calls?
By Belard on 4/7/2011 6:20:41 PM , Rating: 2
Duuuuuuuuuuuuuuuuuuuuuuuuhhh! :)

I still have a few old Cingular branded phones in a drawer (I really need to remove some data on those things some day). Only in the past year did I have to actually replace my Cingular SIM for a at&t because it got corrupt from years of usage. :)

Needless to say, Dallas is very heavy at&t usage... Most of my friends, clients and family are on at&t. You know - free minutes with other at&t users, etc. No complaints from anyone with an iPhone over here.

In Chicago - I found it unacceptable. Very very low signals, especially 20+ floors up - I had to stand by a window. Down on the street - I may have 2-3 bars. Sitting in my home, Im -51~-81 dBm.

But Samsung's/at&t Android upgrade support is crap. I cant wait to get something else when my time is up on this phone.

RE: Dropped calls?
By Mitch101 on 4/6/2011 10:39:34 PM , Rating: 2
Im glad you said that because everyone keeps telling me stay away from Sprint but I think Im going to give them a try this time around especially because of the data plans.

RE: Dropped calls?
By Madlyb on 4/6/2011 10:54:45 PM , Rating: 3
AT&T customer for over 10 years and dealt with dropped calls on a regular basis, even with good coverage. Then there is the data coverage or lack of. They are out bragging about 4G and our area is still EDGE.

So, I moved to Sprint last fall and I couldn't be happier. I get better quality on 1 bar of Sprint then I did on 5 bars of AT&T and even with their $10 'premium' for the Evo, I still come out cheaper than AT&T.

RE: Dropped calls?
By Gio6518 on 4/6/2011 11:09:53 PM , Rating: 2
Those still happen? I been using Sprint for years and can't even remember a single time a call was dropped.

I gotta agree, never dropped a call. Not sure why people complain about Sprint, maybe that was in the past not sure. But for the last couple years that I have had Sprint, I've had nothing but an excelent experience. The only area I had a tiny problem was when I changed plans, but they remedied that very quickly and I was overcharged (about $10), they promptly reinbursed the difference. Between service and price I personally will never switch plans, and highly recommend giving them a try if someone is not happy with their current provider.

RE: Dropped calls?
By Samus on 4/7/2011 7:59:17 AM , Rating: 2
It's really CDMA vs GSM. CDMA carriers like Verizon, Sprint, US Cellular, Alltel, etc, all have consistantly lower reports of dropped calls.

GSM carriers like T-mobile and AT&T have higher dropped calls.

Why? I don't know, but I'd guess it has more to do with the technology implementation or licensed spectrum than their marketing departments who have to come up with a way to sell technology that doesn't work well.

RE: Dropped calls?
By Skywalker123 on 4/7/2011 1:12:22 PM , Rating: 2
their network has probably improved a lot but years ago I canceled sprint because I had to go outside the house to make calls.

RE: Dropped calls?
By Dr of crap on 4/7/2011 9:07:43 AM , Rating: 2
I agree. I have Sprint, and I never have a dropped call.
I have been in a building and not gotten good reception, and might not hear everything.

Is this what AT&T people are having a problem with? Yea, most phones will have trouble in building surrounded by big hunks of metal!

Its very reliable for me...BUT...
By callmeroy on 4/7/2011 8:55:24 AM , Rating: 2
I was relatively late to the whole "getting your own cell phone" thing for someone in my age group (mid-late 30's)...I only had a personal cell phone for about 10 years.

For the first few years I was with Cingular -- well we know that story..AT&T gobbled them I've been with AT&T since.

In recent memory I can't recall a dropped called -- I'm being sincere and honest here to me the service has been very reliable.

BUT....I'd bet you money that the average cell phone user is *NOT* me.....I log 400 minutes or LESS per *MONTH* on my cell phone. That's what an average of 100 minutes a week or just over 14 minutes per day. I also don't often travel that far outside of my "home - work" area which is a 25 mile radius from my house in Southern NJ. Unless I go on vacation of course...but then I don't use my cell at all on vacation unless its an emergency.

I hear from my co-workers that visit NYC a lot that AT&T just dreadful there though...I also have a friend who lives in North Jersey -- he left AT&T for Verizon he said he had not only dropped calls often, but call clarity wasn't to hot either. He's happier with Verizon.

So I think it absolutely has to do with the region you are in.

By Dr of crap on 4/7/2011 9:11:51 AM , Rating: 2
Well then the East coat should move over to Sprint or Verzion and stop complaining!

In Some Areas...
By mmatis on 4/6/11, Rating: -1
RE: In Some Areas...
By retrospooty on 4/6/2011 9:06:24 PM , Rating: 5
"In Some Areas..."

This is technically true, and if your lucky enough to be in one of those areas, cool, thats good for you. However, 95% of the country has crappy coverage and far more dropped calls with AT&T. Other than the actually "dropped" calls, the other issue is poor quality. "what, what" what" I cant hear you, call back later when your NOT on ATT wireless.

RE: In Some Areas...
By chick0n on 4/6/2011 11:03:37 PM , Rating: 2
You know why? cuz no one else is stupid like you to use AT&T!

in NYC, forget it. you get drop calls left & right. you simply can't talk with AT&T for more than 15 minutes. it will "automatically" drop you, even in the middle of the night.

RE: In Some Areas...
By Gio6518 on 4/6/2011 11:15:27 PM , Rating: 2
AT&T coverage is FAR better than their competition. Have not had ANY problems in Florida. On the other hand, people with Verizon, Sprint, et al...

I'm in florida, and i never had problems with Sprint,neither do my friends on verizon, iPhone 4 users do (on AT&T) but funny thing is Captivate users don't suffer as much...

RE: In Some Areas...
By MindParadox on 4/7/2011 12:25:31 AM , Rating: 2
atlanta GA area here, but i drive up to dayton ohio and muncie indiana regularly, and i think the last dropped call i had i actually watched a tornado take out the cell tower nearest me :P

other than that, awesome coverage, and the data always works too, on my samsung focus WP7

admittedly, when my wife went to san diego, she didnt get crap for reception tho, so i figger its all about where yer at

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