survey has zeroed in on the customer satisfaction iPhone 4 users are
experiencing between Verizon and AT&T,
and it looks like AT&T customers put up with much higher dropped call
The ChangeWave survey was conducted over several
weeks after Verizon began selling the iPhone 4. It was completed on March 28
and offers real iPhone customer opinions on the service they've received with either
Verizon or AT&T.
to the survey, about the same amount of AT&T and Verizon iPhone 4 users were
satisfied with their service, with Verizon being slightly ahead. Eighty-two
percent of Verizon customers said they were "Very Satisfied" with
their iPhone service while 80 percent of AT&T iPhone users were "Very
survey also asked users what their dropped call rates over a 90-day period
were. Results showed that 1.4 percent of Verizon users reported
dropped calls, while T-Mobile was at 2.3 percent, Sprint/Nextel at
2.7 percent and AT&T had the highest dropped call rate at 4.6 percent.
AT&T has had a higher dropped call rate than Verizon since ChangeWave began
surveying both companies in September 2008. Verizon is now at its lowest
dropped call rate ever recorded.
iPhone 4 users, the overall dropped call rate is 1.8 percent for Verizon iPhone
users and 4.8 percent for AT&T iPhone users.
users were asked if they would purchase an iPhone from in the future, 46
percent said they'd go to Verizon while only 27 percent would go to AT&T.
survey concluded that overall satisfaction for both Verizon and AT&T iPhone 4
users is very close, but there are clear distinctions in
satisfaction when it comes to dropped calls. AT&T is having some trouble in
that particular area, pushing potential iPhone users into Verizon's