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Print 16 comment(s) - last by Hoser McMoose.. on May 17 at 6:42 AM

Some Vodafone customers will pay home rates when roaming internationally

Mobile phone carriers charge subscribers a much higher rate for roaming calls -- especially calls made from other countries -- than they charge for traditional calls made from the subscriber's home area. These significantly increased roaming charges have often led to subscribers getting massive phone bills in the hundreds or even thousands of dollars.

This is an especially big problem in Europe where traveling through different countries is very common. EU regulators have already announced that they will be stepping in and placing limits on the roaming charges that mobile providers can charge their customers for calls made abroad.

Starting in July, regulators within the EU are capping roaming service prices in Europe at 10p per text and the cost of downloading a megabyte of data will be capped at no more than 92p. Vodafone has announced today that it is taking things one-step further and customers on its Passport service will be able to send texts, pictures and talk from 35 countries for the same price they pay at home.

Telegraph.co.uk reports that Passport customers normally pay a 75p fee to make calls abroad on their regular plans. That fee has now been removed and will not return until August.

Vodafone has 18 million customers in Britain and the company says that if the new roaming plan proves successful it may extend the offer or introduce similar offerings. The elimination of roaming fees is also expected to put significant pressure on other providers to drop exorbitant roaming fees. Vodafone also announced that it was reducing the cost of making international calls from its pay-as-you go phone plans.

Vodafone and Verizon are working together to deploy 4G LTE networks in America and Europe.



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Please use EURO as the monetary unit...
By oTAL on 5/14/2009 10:34:21 AM , Rating: 3
When talking about costs in Europe it makes more sense to use the EURO than to use a single countries currency.

It's not that you are wrong to use the GBP or any other currency... it's just that the EURO and the USD are the reference monetary units these days...

Thanks ;)




By Spivonious on 5/14/2009 10:46:30 AM , Rating: 2
It's nitpicking, but I have to agree. Unless the UK made the regulations, use the currency of the EU.


RE: Please use EURO as the monetary unit...
By HaB1971 on 5/14/2009 10:49:58 AM , Rating: 2
No I don't think as this is primarily about UK users saving money on their phone plans. The UK is not part of EURO currency so it makes no sense to reference it.

Thanks ;)


By Hoser McMoose on 5/17/2009 6:28:47 AM , Rating: 3
I suppose the real question is: "When will the UK finally dump their outdated pound and finally get on-board with the Euro?"

Ok, outsiders perspective perhaps, but I just don't understand why the UK hasn't adopted the Euro yet. They want to see themselves as masters of an increasingly insignificant dominion rather than key decision makers in the most important market in the world.


By stubeck on 5/14/2009 11:21:39 AM , Rating: 2
Its probably because it was taken from a UK website, the author didn't want to have to convert pence to cents.


By chris2618 on 5/14/2009 2:28:20 PM , Rating: 2
It seems to be referring to Vodafone UK so it would be right to use GBP and not the euro as its for a UK audience and if someone in the Europe or other country want to know the equivalent google is only a click away


Super Bill
By sphyder on 5/14/2009 1:04:48 PM , Rating: 2
They should really do something, but I think that our own cell phone carriers in the USA will continue to charge regardless of what happens in EU. A family member just went to Portugal and signed up for the international plan prior to leaving. The bill when she returned was a whopping $1205. Still fighting with ATT wireless to reduce, but it is a losing battle.




RE: Super Bill
By AnnihilatorX on 5/14/2009 1:59:57 PM , Rating: 2
I had a $600 bill when I browse the internet briefly in Portugal as well.

The actual data bandwidth was much lower than Vodafone charged me. They have never mentioned the fact that chunks of data packets, e.g. 1kb small http requests, count as a minimum of 10kb charge. The fact that they do not have that mentioned anywhere on the terms and conditions, nor their website back then; angered me.

Sadly the dumb people at head office won't listen to me.


RE: Super Bill
By V3ctorPT on 5/15/2009 3:52:14 AM , Rating: 2
I'm from Portugal, and these kind of tactics are common here, about the data packets, they say they have 7.2Mb/s network, but it's more like 2mb/s maybe... So you'll end up spending more money than needed... And another thing, I know Vodafone is a big player (who doesn't), but there are other mobile internet providers here, I chose Optimus because I have 3Gb download per month, and happy hour from 9a.m. to 4p.m. U can spend all u want until the limit of 10Gb/month, wich is not bad for the same price as the Vodafone :)


RE: Super Bill
By croc on 5/15/2009 12:37:54 AM , Rating: 2
Always get a local pre-paid sim when in a foreign country. Email your mobile # back to family / friends / business contacts. Saves tons of money, ESPECIALLY if you are roaming from the US. AT@T has some of the highest roaming charges in the world, closely followed by T-Mobile.


RE: Super Bill
By Hoser McMoose on 5/17/2009 6:34:34 AM , Rating: 2
quote:
ESPECIALLY if you are roaming from the US. AT@T has some of the highest roaming charges in the world, closely followed by T-Mobile.

Try Canadian or Australian mobile charges on for size sometime! You would feel blessed and honoured to be gouged by AT&T and/or T-Mobile after that!

Thank you to our fearless leaders that have 'protected' us from free market forces and ensured we pay more for mobile phone rates in an effort to 'save' Canadian (or Australian) jobs while in the process costing us more jobs to our own companies an individuals travelling broad


By Brain onna Bun on 5/14/2009 11:12:26 AM , Rating: 4
There is a very large region of Africa which has a network that is owned by Zain.

This network covers a multitude of countries.

The awesome thing? One fee, one rate, one number. No matter the country, you always pay the same rate for calls, data and sms.




By Hoser McMoose on 5/17/2009 6:39:42 AM , Rating: 2
quote:
The awesome thing? One fee, one rate, one number. No matter the country

GASP! A fee not regulated by government? But how could we possibly survive without big brother watching over us? Surely that must lead to chaos! Why we would be free to select the best service for ourselves! Surely that would lead to doom somehow? :)

Actually.. in Africa, chances are that this service merely needs to pay off the political leadership in any given country in order to be free from government interference.


Little Ireland
By DonkeyRhubarb on 5/14/2009 1:04:07 PM , Rating: 2
I'm on O2 in Ireland. I live in Dublin, Republic there of. When I go to Northern Ireland, IM ROAMING!




RE: Little Ireland
By Hoser McMoose on 5/17/2009 6:42:32 AM , Rating: 2
quote:
I'm on O2 in Ireland. I live in Dublin, Republic there of. When I go to Northern Ireland, IM ROAMING!

Umm.. yeah

It IS a different country still. Much as some would or would not like it to be so. People who live in France that drive to Belgium or Germany or wherever pay roaming rates too.

What exactly is your point here?


By lemonadesoda on 5/14/2009 6:50:16 PM , Rating: 3
quote:
That fee has now been removed and will not return until August


OK, so let me get this right: they are marketing this "free roaming" for 3 months, so that when people go on holiday in August (that's when the UK has their summer holiday and many many people go abroad), Joe Phone-User will believe this "free roaming" still applies, use their phone a lot, and then get WHAMMED with massive charges, once again.

Slap. Vodaphone should be fined for this type of planned and deliberate misleading/baiting of the customer




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