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"The more you tighten your grip, ...the more star systems will slip through your fingers": Viacom is gaining a reputation as an internet bully -- deserved or undeserved

As a media company, there's always a fine line to tread concerning copyright protection.  On the one hand you can't let your represented works be blatantly stolen, or you'll risk losing your source of income.  However, if you are too zealous in targeting users in mass who might be guilty of posting a stray video online, you risk alienating your audience.  Legally, you are entirely within your rights in doing so, but as a business that has to sell products or services, you risk losing the very business you try to protect.

Viacom recently won what many analysts say is a pyrrhic victory over Google that exemplifies this struggle.  Viacom, MTV, and Paramount Pictures' parent company, have been at war with Google for over a year now over Google property YouTube and its users' actions.  It slapped Google with a $1B USD copyright lawsuit, saying the company wasn't doing enough to prevent Viacom property, including South Park and the The Daily Show, from appearing on YouTube.

In a major legal victory last week, Viacom obtained a judge's order that Google must turn over all YouTube usernames, Internet Protocol addresses and the viewing histories of YouTube's users.  However, the legal victory turned into a PR disaster for Viacom, which is being blasted across the web for alleged censorship and privacy violation.  Viacom claims it never asked for and personal user information and its intentions are just.  However, its response has done little to quell the fury.

The battle yet again illustrated the dichotomy between the perception of online rights of the average populous and the perception of rights by copyright holders.  In reality, America has become a nation of infringers, according to many legal analysts.  Eighty percent of Americans regularly use the internet and a large percentage of these file share or watch movies online, violating copyright laws with each click. 

Even those innocent of overtly viewing infringed music or video likely have read articles, books, or papers that were improperly obtained or cited.  The fact of the matter is simply that the majority of internet users -- and the population -- infringe on a regular basis in their actions, speech, and interactions.  And they feel it's their right.  Studies have shown that most internet users believe they should be able to access whatever content they want online, for free.

Google built a reputation partly as a champion of this spirit.  It took on book publishers, newspapers, and Hollywood studios and won.  Today, many books are posted on Google which strict copyright interpretation would disallow, and many technically infringed materials are searchable through or hosted on Google and its properties.

Louis Solomon, an attorney representing Viacom and various other copyright holders fighting Youtube/Google said Google is savvy in its approach.  "I think there is little doubt that Google has been trying to be effective in its use of the press,” said Mr. Solomon.  “How else do you explain why they have been collecting and using IP addresses to monetize their site (for a while now), yet only now, with great self righteousness, claim to be concerned about producing IP addresses?"

Ricardo Reyes, a Google spokesman however argued that the Mr. Solomon's logic is flawed and stated, "The law is on our side."

Mr. Reyes assertion will be put to the test in court when the released user records are reviewed.  Much of the decision boils down to how strictly copyright laws are interpreted.  Strict interpretations have been applied in the past, such as in The Pirate Bay lawsuit.  Under these interpretations, even allowing infringed content to be searchable or casting a blind eye to it is a violation of the law.  However, Google's massive financial and legal pull may help it win a less strict interpretation.

Google is doing its part to publicly lobby against Viacom.  Google CEO Eric Schmidt accused Viacom of being overly litigious and stated, "You're either doing business with them or being sued by them."

He added that Viacom was "built on lawsuits".  Now sources close to Viacom and Google say the pair is close to reaching an agreement handing Viacom a redacted list of IPs.  This would be a victory for Google in some sense in that it would protect many of its users’ records, only turning over a select few.  Analysts say such a deal would likely owe much to Viacom hoping to do damage control on its negative PR.

Eric Hachenburg, the CEO of Metacafe, a video-sharing site which competes with YouTube suggested that Viacom could save money on PR damage control by simply dropping the lawsuit.  Hachenburg says content providers can pick between a couple paths for their content.  The first is to put their content on Hulu, which allows sharing/syndication and thus can be reposted on YouTube/Metacafe/etc. generally.

The alternative he said is for the industry to pursue a lengthy legal war similar to the Recording Industry Association of America's (RIAA) battle in the music industry.  Hachenburg bemoaned, "I hope Viacom doesn't use the (YouTube user) information to sue consumers.  Clearly there is an underlying question: how much do you want to adapt your strategy to live in Web. 2.0? Hulu is embracing Web 2.0 ideas, and I think they are finding success."

As Viacom weighs the effects on its reputation it should be intriguing to see what option it pursues -- freeing its content, aggressively targeting users, or possibly a course of action somewhere in between.



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Viacom should pick their battles
By Indianapolis on 7/8/2008 10:42:02 AM , Rating: 5
I would be careful about picking a fight with Google if I was a company like Viacom. If Viacom is really being such a PIA, Google could teach them a lesson by simply removing all official Viacom references/sites from their search engine. For example, if somebody searched for a new music album or movie that fell under the Viacom umbrella, Google could exclude the official promotional sites from the search results. Seems to me that's a pretty big stick that Google has. Of course Google would suffer too, but not nearly as much as Viacom.




RE: Viacom should pick their battles
By nycromes on 7/8/2008 10:51:58 AM , Rating: 5
Another example of a company unwilling to adapt to changing marketplaces. The bottom line is that copyright law is truly not structured around the technology of today. Some serious re-work needs to be done to protect both consumers and companies rights when it comes to content.

Pirating isn't right, but as long as people aren't posting the entire DVD series of South Park, I doubt Viacom is losing anything from a few clips being on YouTube. They want the ad revenue from people visiting their site, but they are digging a hole that goes deeper and deeper when it comes to the internet savy users. I for one will not be going to their site to look at content, and I don't feel much like turning on my TV to many of their shows either.

The bottom line, content producers need consumers much more than a consumer needs a particular content provider. The sooner this is learned by the big content companies, the better. The quicker a company adapts to the new circumstances surrounding their market, they get a competitive advantage. These are companies stuck in an early 90's mentality and they are reactive rather than proactive. The digital age is here, there is no going back.


RE: Viacom should pick their battles
By daniyarm on 7/8/2008 11:38:24 AM , Rating: 2
South Park is available to watch for free online, any episode, any time. Viacom needs to drop this lawsuit or suffer the same public "love" as RIAA and MPAA.


RE: Viacom should pick their battles
By ajfink on 7/8/2008 12:15:25 PM , Rating: 1
I've never gotten their online episodes to actually play. They have a terrible system. But it's the thought that counts.


By bodar on 7/8/2008 3:43:29 PM , Rating: 2
I never had any problems watching 4 episodes in Firefox 2 with NoScript, though I whitelisted the main site. Some very minor framerate issues, similar to Hulu, but it's animation anyway. Even live action stuff is watchable on Hulu, especially animation/comedy where you don't notice that the framerate's a bit lower.


RE: Viacom should pick their battles
By kake on 7/8/2008 8:27:29 PM , Rating: 2
The only issue I've ever had is the way their system handles playing the video full screen. Just doesn't work for me. But with some fiddling the size ends up just fine on our TV.

We've actually watched the entire series from beginning to end from their website (southparkstudios.com) and have thoroughly enjoyed it. And bloody kudos to them for letting us do it legally!


By michael2k on 7/8/2008 11:36:36 AM , Rating: 3
That smacks of monopolistic anticompetitive behavior, the kind of stuff that got Microsoft in trouble.

Google can play fair and win; if they play dirty and win, this will bite them in 10 years.


RE: Viacom should pick their battles
By Locutus465 on 7/8/2008 12:10:43 PM , Rating: 2
How long could google get away with such tactics before they them selves are in hot water? I see where you're coming from but I think there's a good reason why google doesn't do this, they can't win this way.

1) They them selves would end up in a PR nightmare senario

2) Google has already been sued for favoring higher paying advertisers, I'm sure such actions would land them more expensive lawsuites

Both are very successful media companies, so it should be interesting to see how this plays out. Personally I hope a solution can be found that will benifit all... On the one hand posting whole movies on youtube in 10 minute segments is bad for the movie industry, if you want to see more great movies being made then that's bad for you... But at the same time, such strict interpetations of copy write laws aren't good enither.


RE: Viacom should pick their battles
By Solandri on 7/8/2008 12:53:44 PM , Rating: 5
This is the big one, the one that'll set precedent for the future of media on the Internet. This is the reason Google bought YouTube.

The problem isn't that people are posting South Park in 10 minute increments on YouTube. YouTube already has a system to report and take down copyrighted videos. There's a link for it at the bottom of every page they serve, and often I've seen a button for it pop up at just below the video. And fairly frequently I'll follow link from a friend or website to a page that says the video has been pulled for copyright violation.

The problem is that Viacom (and the other media companies) don't want to expend the effort and money to enforce their copyright, they want Google to do it for them. They don't want to hire a small army to click on every new video that pops up on YouTube and every other video/audio sharing service out there to find copyright violations. They want Google (and the rest of the Internet) to pro-actively search all new material that gets posted, and filter out (suspected) copyrighted materials before it's ever available to the public.

That's what's at stake here. Should the copyright holder be the one who has to seek out and pay to find copyright violations? Or should Google (and by extension every web site operator and forum moderator if the forum allows video/audio/photos to be posted) be the one who has to search all the materials posted on their sites by the public for copyright violation? It seems to me to be a copyright vs. free speech issue. Requiring forum operators to search all materials posted by the public for copyright violations would be so burdensome that most forum operators would simply quit.

Precedent is on Google's side. In the print world, a copyright violation usually sits unnoticed until the copyright holder spots it. When found, the copyright holder sends the magazine or newspaper a letter, and (because you can't un-print a publication) there's usually a cash settlement for use of the copyrighted item. Online though, people just pull the infringing item off their web site, which satisfies the legal requirement. The DMCA outlines this procedure pretty thoroughly, and Google already complies with those requirements (and then some). But the DMCA lacks any provisions for monetary compensation for these takedowns. So Viacom ends up burning money rooting out copyright violations, while getting nothing to offset their costs. While I do agree they would probably get some form of compensation for the violation, I don't know who should pay it if it's a random member of the public posting the copyrighted item.


RE: Viacom should pick their battles
By Locutus465 on 7/8/2008 2:37:29 PM , Rating: 2
Not everyone is so honest, I know many people that will watch movies in 10 minute segments on youtube rather than buy a DVD.


By bodar on 7/8/2008 3:46:30 PM , Rating: 3
That's really sad. Just rent it FFS.


RE: Viacom should pick their battles
By PrinceGaz on 7/8/2008 3:52:36 PM , Rating: 2
People who watch movies in 10-minute segments on YouTube are not the sort of people who would otherwise have bought the DVD or visited the cinema to see it, as they obviously don't care about it very much if they're willing put up with poor picture quality and frequent interruptions.

At best, they might decide after twenty or thirty minutes that the film is a lot better than they expected it would be, and go out and buy it so they can enjoy it properly- Viacom wins. If not, it doesn't matter because they wouldn't have bought it anyway if it wasn't on YouTube.


By Locutus465 on 7/8/2008 4:52:08 PM , Rating: 2
In some cases yes, but this isn't always the case. You can't use "I wouldn't have gone to the movies or bought the dvd anyway" to justify going to youtube and watching the entire film in 10 minute segments. If you want to view an entire film then you should probably go to blockbuster, netflix or just buy the darn thing.


RE: Viacom should pick their battles
By walk2k on 7/8/2008 3:32:41 PM , Rating: 2
If google (youtube) is hosting the videos, then obviously they are responsible. I don't know what you mean about forums though, unless you mean ones that actually host images/videos, but few do that - otherwise it's just a link to somewhere else. The place that it links TO would be responsible for copyrights.


By Alkapwn on 7/8/2008 4:56:24 PM , Rating: 3
Let us pretend: I put a file on the shared folder of your hard drive. The copyright holder of that file finds it there and sues you for distributing it. Were you to blame?


By BigPeen on 7/8/2008 7:53:21 PM , Rating: 2
Well, in every other area of IP, its up the the copyright holder to enforce and monitor infringement of their IP. If you ask me, media shouldn't be any different.