MasterChief once on his Xbox 360  (Source: Hawty McBloggy)

Cleaned, but not completely  (Source: Hawty McBloggy)
Gamer's Xbox 360 console robbed of memories after repair

Getting the Red Ring of Death is a harrowing experience for any Xbox 360 owner. After receiving the cardboard box (often referred to as the coffin) and sending the console off for repair/exchange, joy usually returns to the gamer when another, hopefully operational Xbox 360 arrives.

Not so for Nathanial, who sent off a very special Xbox 360 console for repair, only to receive back a not-so-special machine. As told by Hawty McBloggy, Over the years, Nathanial collected various signatures and artwork on his Xbox 360’s beige finish. Adorned on his console were the penmanship of industry figures from Bungie, Microsoft, and even some artwork from Rooster Teeth’s Luke McKay (see pictures right).

Clearly, his was a special and unique console. So with a pinch of reluctance, Nathanial sent off his console to Microsoft’s repair facility, but only after assurance that he would receive his original console back in return. He even wrote a heartfelt letter that would travel along with the console.

So after a little time away from home, Nathanial’s Xbox 360 returned to him, but without its previous tattoos. Much to his horror, Nathanial’s repaired console was cleaned and now devoid of any of his previous mementos.

What’s the moral of this story? “It is a cautionary tale to those 360 owners sending a console out for warranty repair,” said Nathanial.

In retrospect, it would have been a safer idea to just buy an Xbox 360 Arcade package and carry over the hard drive.

Microsoft is reportedly looking into Nathanial’s situation.

3/4/08 Update: Bungie cares not only for its game, but also for its loyal fan base. In response to the sad story detailed above, the developer said to Next-Gen that it will help ease Nathanial's pain.

"Our team and the community as a whole is rallying to help fix this unfortunate situation. It’s been awesome to see such an outpouring of sympathy and support from our community," Bungie community director Brian Jarrard said. " We can't replace the exact item that was lost but, but we should come very close."

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