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Print 68 comment(s) - last by Braadworst.. on Jan 30 at 9:55 AM

Users furious over borked firmware update

It has been a rough few weeks for Seagate. The company announced last week that outspoken CES Bill Watkins was being replaced by Stephen Luczo. The change came amid concerns over the company’s ability to adapt to changing market conditions.

Shortly after the announcement of a new CEO, Seagate announced that it would cut 6 percent of its workforce. The six percent cut represents 2,950 employees -- even Luczo saw his new CEO salary cut by 25 percent.

Now Seagate is dealing with problems on a hardware level. There have been numerous reports of problems with Seagate's 7200.11 hard drive models. Seagate first acknowledge problems with its 1.5TB 7200.11 HDDs back in November stating:

Some Seagate Barracuda 7200.11 1.5TB hard drives may show uncharacteristic operation when used with Mac and Linux operating systems in multi-drive configurations. Users may experiences pauses in video streaming applications or a dropped drive from RAID arrays. Customers seeing these symptoms should contact Seagate Technical Support for a firmware upgrade.

Seagate attempted to repair a few broken bridges between its customers by offering free data recovery services for those afflicted by the problem, but that move still didn't actually fix the root of the problem with the drives. So Seagate issued a firmware update to address the freezing problems on the 1.5TB drives, and for many, it appeared that the SD1A firmware cured the ailments of the original SD17 firmware according to The Tech Report. However, all is not well with the SD1A firmware update according to new reports.

According to Gizmodo, 500GB Barracuda 7200.11 owners who were also stricken with the original freezing problem and later applied the SD1A firmware update are now faced with useless HDDs. Users on Seagate's message boards talk of widespread problems with bricked drives after performing the firmware update.

The 23-page Seagate forum thread reads like an obituary for dead Barracuda drives with users angry over lost data and various other ailments. "I hate this... ALL MY DATA saved up from past 7 - 8 years had been backed up on to this new drive. I cannot believe that this is happening, I am about to go crazy," reported user kenken3686. 

JATownes added, "2 x ST3500320AS now are paperweights. Both were fine, f/w update, nice heavy paper holder now. VERY ANGRY!! Just got a Phenom II x4 940 Friday, new Vista Ultimate 64, DFI 790FX, 2 x 4870 CF-X, 4GB Patriot Extreme 1066. All running perfect!! Now I just stare at a stupid desktop cause the old 80gb isn't even worth the install. I have been building custom PCs for 15 years, and have NEVER heard of a manufacturer pulling a royal screw-up like this."

There is currently no response from Seagate on whether another firmware update will be released to address the problems inherent with the original SD1A update. We'll keep you abreast of the situation as it unfolds.

Updated 1/22/2009
Here is the latest from Seagate:

Seagate has isolated a potential firmware issue in limited number of Barracuda 7200.11 hard drives and related SATA drives based on this product platform, manufactured through December 2008. In some unique circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on.

While we believe that the vast majority of customers will not experience any disruption related to this issue, as part of our commitment to customer satisfaction, Seagate is offering a free firmware upgrade to proactively address those with potentially affected products.  This new firmware upgrade corrects compatibility issues that occurred with the firmware download provided on our support website on Jan. 16. We regret any inconvenience that the firmware issues have caused our customers.

To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/selfservice/news.jsp?DocId=207931" rel="nofollow

In the unlikely event your drive is affected and you cannot access your data, the data still resides on the drive and there is no data loss associated with this issue.  Seagate is working with customers to expedite a remedy.

For assistance, customers can send an email to Seagate:
Americas: discsupport@seagate.com, disksupport@seagate.com
APAC: ssdc.apacsupport@seagate.com
EMEA: Euro.techsupport@seagate.com

Support is also available through Seagate’s call center: 1-800-SEAGATE (1 800 732-4283)

 



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Thanks Segate...
By nemoshotyany on 1/21/2009 8:21:06 AM , Rating: 2
I had two of the 500 GB drives in my home server running in raid 1. I was getting terrible performance from the drives so when I heard about the patch I just went on and updated it. Who knew that 10 minutes later my backup hard drives would become coasters. I lost plenty of pictures and videos that I can never get back and music.

Now I have to spend the day restoring what I have backed up to dvds. Thank you Segate, I'll be sure never to buy anything from you again. I hope I can RMA these things or something...




RE: Thanks Segate...
By V3ctorPT on 1/21/2009 8:27:25 AM , Rating: 2
They are bricked now, but as soon as a new firmware is released u can revive them!

playing God with HDD's...


RE: Thanks Segate...
By Etsp on 1/21/2009 9:15:16 AM , Rating: 2
quote:
Seagate attempted to repair a few broken bridges between its customers by offering free data recovery services for those afflicted by the problem
Doesn't that apply to drives that were bricked by the firmware update as well? If not, that's kinda asinine.


RE: Thanks Segate...
By Aloonatic on 1/21/09, Rating: 0
RE: Thanks Segate...
By The0ne on 1/21/2009 9:53:06 AM , Rating: 2
Short answer is no. The overall cost for media and device is still too much. I'm still waiting. And yea, my two new 1.5TB drives came DOA. Better yet, they fried my motherboards simply by attaching them. However, I suspect it was CompUSA/Tigerdirect fault for the God awful packaging.


RE: Thanks Segate...
By Samus on 1/21/2009 11:27:05 AM , Rating: 2
LOL...TheOne, sounds like a fluke to me.


RE: Thanks Segate...
By The0ne on 1/22/2009 4:50:43 PM , Rating: 2
Sorry but no, it is not a fluke. To disprove the initial thought I had connected it to my second PC and it did the same thing.

Ever seen a SATA burn itself to ashes? on a HD? There you go.


RE: Thanks Segate...
By Dark Legion on 1/22/2009 8:03:59 PM , Rating: 3
So let me get this straight. After it fries one computer, you decide to put that same HDD in another and turn it on?


RE: Thanks Segate...
By Solandri on 1/22/2009 9:45:56 PM , Rating: 5
A mechanical engineer, electrical engineer, and software engineer are riding in a car. As they're going downhill, the brakes fail. The swerve back and forth barely dodging other cars, blow through a red light fortunately missing any cross traffic. Finally the car runs off the road into a field, where it hits a haystack and comes to a stop. The three emerge miraculously unscathed and the car is undamaged.

The mechanical engineer says, "The brakes must have failed. Let's take the wheels apart to see what the problem is."

The electrical engineer says, "No, I think the power to the hydraulic pump for the brake fluid failed. Let's look at that too."

The software engineer says, "Let's push the car back up the hill, get in, and see if it does it again."


RE: Thanks Segate...
By Raidin on 1/26/2009 5:46:50 PM , Rating: 2
Golden!


RE: Thanks Segate...
By cwilson on 1/22/09, Rating: -1
RE: Thanks Segate...
By afkrotch on 1/21/2009 12:44:28 PM , Rating: 5
quote:
Who knew that 10 minutes later my backup hard drives would become coasters.


Umm...with a backup, there's a primary. Where's your primary?

Anyways, I'm running five 1.5 TB Seagates with zero issues. If I did have issues, no problem. My backup is four 1TB Lacie externals, which stay turned off until backup time.

If your data is important, you properly back it up.


RE: Thanks Segate...
By Aloonatic on 1/21/2009 4:12:09 PM , Rating: 5
Do the lights flicker in the homes of the people who live in your neighbourhood when it comes to backup time? That's a lot of hard drives.


RE: Thanks Segate...
By teckytech9 on 1/21/2009 7:25:15 PM , Rating: 2
With five 1.5 TB Seagate drives in your array, the probability of having a defective drive between 2 months and a year is most likely. As with the external Lacies, they use OEM drives from Seagate and are prone to failures to due their poor design in dissipating heat (Porsche designs).


RE: Thanks Segate...
By Samus on 1/22/2009 7:49:19 PM , Rating: 2
God, I couldn't agree more about LaCie's cooling designs in their external drives...even before the Porsche Design drives (ironic since Porsche's have revolutionary cooling systems, ever since the aircooled 911 of the 70's...) but anyway, I've upgraded the 1.5TB Seagates I have with the new firmware without a problem, and wasn't actually having a problem with them before this whole spat.

I have a bunch of these drives across 3 computers and my only complaint is using the GPT crap for Windows to see large 6TB volumes (in my RAID5 array)

I love Seagate, they have never let me down and I have seen fewer fail than any other brand in recent memory. I applauded them for getting Maxtor out of the market by burying their technology the moment they bought them.


RE: Thanks Segate...
By Darkskypoet on 1/21/2009 2:29:01 PM , Rating: 2
Just curious; what sort of performance were you getting? I also just picked up 2 500gb Seagates for Raid 1 array (boxing dayish) and I am averaging 100mb/sec xfer from them... Curious how yours are acting..

Thx


RE: Thanks Segate...
By Darkskypoet on 1/21/2009 10:44:00 PM , Rating: 2
Note: My avg of ~100mb/sec was gotten through hdparm -tT <device> (drives are accessed through a dmraid mapper device as they are paired with a 'fakeraid' controller... and not a fast one at that.

Just curious if I should be expecting more from the pair of 500gb Seagates, as they score higher then the pair of 320gbs I have in a second array. (the 320s in response to hdparm testing yield ~70mbs a second on average, with like spindle speeds, it comes down more to data density / platter I figure and well that doesn't seem too far off for a rough estimate)


RE: Thanks Segate...
By walk2k on 1/22/2009 3:48:53 PM , Rating: 4
That's pretty lousy for RAID.

My single Samsung Spinpoint F1 1TB does 119MB/sec.


RE: Thanks Segate...
By ninjaquick on 1/22/09, Rating: -1
RE: Thanks Segate...
By daar on 1/23/2009 5:53:44 AM , Rating: 2
I recall having to choose between WD, Seagate and F1. I'm glad the F1 was my pick, very fast drive, quiet, and reliable. Recommended to my friends and they're happy with them as well, I just wish they were easier to find locally.


RE: Thanks Segate...
By Bremen7000 on 1/21/2009 9:32:17 PM , Rating: 3
By "lost plenty of pictures and videos that I can never get back," you mean "now I have to wait for the next firmware update that lets my HD work properly and gives me access to all of my data that was not harmed." Do some research and QQ.


RE: Thanks Segate...
By Darkskypoet on 1/21/2009 10:50:51 PM , Rating: 1
Have to say, if it was my data I'd find a store with a liberal return policy and pick up a drive with matching model numbers (exact if possible) and swap circuit boards... Pull my data off the bricked drive, and return the drive back to the store. It was a simple trick that would work more then 50% of the time if a drive ate it due toa power surge or something similar... Normally the drive motor won't burn, but the circuit board itself is much more sensitive to such. In this case, the drive mechanism (platters, heads, motors, etc) has nothing at all to do with the firmware update, and by swapping the board (given that it has a compatible pre-bricked FW) you'd have your data back in a jiffy. Although, there is a slight chance that it may not recognize the data on the drive... However I really haven't ever run into that unless the drive was very very toast.

Just a thought. Also, to feel less guilty, or if fortune permits it, use a drive that's not bricked that you own of the same exact model number. (Standard disclaimers apply - i.e. be warned any time you touch anything resembling an internal component of a complex system you could fubar it simply by looking at it funny.)


RE: Thanks Segate...
By rbfowler9lfc on 1/23/2009 10:28:14 AM , Rating: 2
No, by "lost plenty of pictures and videos that I can never get back," you mean "now I'll have to waste a FULL DAY to re-download all the porn, movies, songs and pirate software that I collected by spending most of my daytime in front of my computer doing nothing useful apart from downloading torrents"


RE: Thanks Segate...
By jonmcc33 on 1/22/2009 8:06:12 AM , Rating: 2
I have used Seagate only for the past 7 years. Biggest drive I have so far is a 500GB. Been debating what drive to get for my first 1TB drive. From everything I have seen it surely won't be a Seagate.


RE: Thanks Segate...
By murray13 on 1/22/2009 5:54:32 PM , Rating: 5
Don't be turned off by one big fubar support issue.

I've been using Seagate drives for the better part of 20 years. Over the long haul they have the lowest failure rate of any drives. WD, Maxtor(when they were their own company), IBM, Samsung, Fujitsu, Hitachi, Conner(gone now) had all of them, and probably more. I know of a group of systems with about 50 Seagate 10G drives that has been running 24/7 for 10 years. No HD failures, everything else has had items replaced, ps, mb, etc.

I'll be the first to admit that Seagate screwed up big time! But they are willing to work with everyone to get their data back. All we got from IBM was a coupon when deskstars started turning into deathstars!

Go ask any big IT organization about drive choice, you'll get Seagate as an answer 9 out of 10 times.


RE: Thanks Segate...
By walk2k on 1/22/2009 3:37:38 PM , Rating: 4
No offense but you're a fool if you didn't do a backup first before trying a firmware update. I'm sure the instructions even say that.

Also, from the article "Both were fine, f/w update, nice heavy paper holder now"

Yeah that's why you don't mess with something tricky like a f/w update if everything is "fine".


RE: Thanks Segate...
By ninjaquick on 1/22/2009 7:26:05 PM , Rating: 3
So true, and besides. The data is on the disks, only an ass would give up like that. Just send it in a demand a data recovery from seagate. unless you have stuff on there that could maybe get you in trouble, in which case you deserved it. using 1.5tb as a backup... i prefer lots of smaller redundant drives so if one does die the damage is less severe.


I'm sure he's not the only one...
By Tanclearas on 1/21/2009 8:40:00 AM , Rating: 5
quote:
JATownes added, "2 x ST3500320AS now are paperweights. Both were fine, f/w update, nice heavy paper holder now. VERY ANGRY!!"


Ok. So your drives are working fine, and you decide to update the firmware?

I'm also a little surprised that people would be angry at Seagate for data lost during a firmware update. Granted, you are entitled to be angry at Seagate for messing up a firmware update and bricking your drive, but if you didn't backup your data, especially before a firmware update, then you're the only one to blame.




RE: I'm sure he's not the only one...
By jordanclock on 1/21/2009 11:45:15 AM , Rating: 4
The drives may have been working fine at the time, but the reason for the firmware update was that drives were randomly, without warning, disappearing from RAID arrays or failing outright. People were worried that having the old firmware was a danger to their system stability, so they updated as soon as possible.

Even with a back-up, I agree 100% with these people. Their 500GB drives are now useless until Seagate releases a fixed firmware. Anyone that takes back-ups seriously knows that you never run your system without a back-up: If your primary drive(s) go down, you never just run off the back-up. You load the back-up onto another drive.


RE: I'm sure he's not the only one...
By Solandri on 1/21/2009 3:12:07 PM , Rating: 2
Seagate was very stingy with passing out the firmware update. I got two of the 1.5 TB drives with the SD17 firmware, put them in a RAID 1 array, and had problems with the drives going out of sync and having to rebuild the mirror. I searched on their site and couldn't find the update. I contacted their livechat support, and after verifying my drive model #s and serial #s, he gave me a URL and a code to enter which would authorize me to download the SD1A firmware from the URL. I updated the firmware on both drives and haven't had an problems since.

So really there's no way you could get the firmware update legitimately without Seagate verifying your drive model and serial number. There were at least two different updated firmwares I know of, for different versions of the same model drives. I'm wondering how many of these bricked drives are due to people getting the firmware off bittorrent and installing the wrong one. (To be fair, Seagate really should have put some mention of this problem and firmware update on their web site - if I wasn't persistent, I might have given up and downloaded it from bittorrent myself.)


By Graviton on 1/21/2009 11:40:26 PM , Rating: 2
They were stingy initially (like usual). However, they quickly decided to make it publicly available after mountains of calls and emails requesting it. There was only a few flavors of the firmware, and none of them overlapped with each other. Each flavor covered several different models, but each model had only one flavor of the firmware.

In any case.. it looks like they have a corrected firmware back up for download again. Woo!


RE: I'm sure he's not the only one...
By ninjaquick on 1/22/2009 7:33:27 PM , Rating: 2
I skip all the problems by not doing any form of raid.. i mean, i say do raid if you run a server and want a nice number of redundant mirrors so data loss is near impossible, otherwise why even use it. cuz its cool? meh.


By walk2k on 1/22/2009 8:35:32 PM , Rating: 3
So you're the first one to load that BF2 level and grab the chopper, duh.


RE: I'm sure he's not the only one...
By TomZ on 1/22/2009 2:50:28 PM , Rating: 2
quote:
I'm also a little surprised that people would be angry at Seagate for data lost during a firmware update.
Good point. Updating the firmware on a drive - without backing it up first - seems foolish, especially in hindsight!

My overall strategy - from experience - is to view data as expensive/valuable, and drives unreliable. If for some reason I only have a particular set of files on a single drive and not backed up somewhere, then I quickly resolve that problem.

I also run RAID1 on all my workstations and servers, in addition to regular backups of the data contained therein.


No more Seagate!
By mxnerd on 1/21/2009 11:25:00 PM , Rating: 2
I once was a loyal Seagate customer and recommend Seagate drives to friends. Not any more.

In recent years, Seagate drives have failed on me again and again. 5 years warranty? So what? I have lost countless hours fighting with data loss because of low quality of Seagate drives. You can see why Fry's always has deal for Seagate drives, but not WD.

Though a bit more expensive. WD is my choice now.




RE: No more Seagate!
By TomZ on 1/22/2009 2:53:25 PM , Rating: 2
quote:
Though a bit more expensive. WD is my choice now.
Same here. I like the 5-year warranties, and I also like the unique characteristics of some of their drives, such as the performance and quiet of the Velociraptor and the low power of the 1TB "green" drive (the 'EADS in particular).


RE: No more Seagate!
By omnicronx on 1/22/09, Rating: -1
RE: No more Seagate!
By TomZ on 1/22/2009 4:18:50 PM , Rating: 4
quote:
Warranty means little to nothing to me unless they can guarantee it will last 5 years.
That's basically the definition of a warranty - they are guaranteeing that it will last 5 years. Of course in practice, it might not. :o)

The state of the HDD industry now is that you have to plan to send in HDDs for warranty replacement now-and-then. As long as you plan on that, then you'll be in good shape. Asseume a HDD will not fail, and you will be screwed.


RE: No more Seagate!
By StraightPipe on 1/23/2009 10:47:59 AM , Rating: 2
I totally agree with you about warranties. I dont want a promise of replacement, i want a promise the drive will work for 5 years.

We recently lost 2 drives on the same say. they were in RAID5, so the whole array went down. The warranty would replace the $200 worth of drives that crashed, but we still lost a week of work, wich is worth a whole lot more than $200 to most any business.

The failed drives we WD 500GB RE2, designed for 24/7 raid use and less than 1 year old...

Everybody has bad runs, I still buy WD and Seagate.


RE: No more Seagate!
By ipay on 1/22/2009 8:07:53 PM , Rating: 2
You get what you paid for. Lesson learned !!!


Latest News:
By Oralen on 1/21/2009 8:34:05 AM , Rating: 5
Seagate has declared today that they will be sending all affected users free "Western Digital" and "Maxtor" stickers so they can be applied to the defective drives.

"At least that way some people will forget we ever made that crap", the new CEO declared...

:-)




RE: Latest News:
By xsilver on 1/21/2009 9:50:58 AM , Rating: 3
lol
and then the next day the ceo realizes that all the hate mail with maxtor stickers gets forwarded to him. doh! ;)


RE: Latest News:
By PrinceGaz on 1/22/2009 9:29:56 PM , Rating: 1
The odd thing is I've been exclusively using Maxtor drives in my home PCs for over ten years, and before that, bought a Quantum drive (who Maxtor took over in the late 1990s), and haven't had a single failure. They've worked well for me which is why I've stayed with them up to my latest MaxLine III drive, despite all the reports I've heard from others recommending they be avoided.

There's two of them spinning in my box as I type, and I have all confidence in them. Since WD took Maxtor over, I now have my doubts, but one thing for sure is that I doubt I'll buy a Seagate drive next as it would feel like buying a graphics-card from ATI or S3 around 2000-2001 when the drivers were ... somewhat sub-standard to say the least.

If Seagate survive a few years and don't have any new problems, I'll consider them again, but their act of releasing updated firmware which made an already bad problem many times worse means I cannot trust their quality-control and therefore cannot take the risk of buying their products.


I have two of those...
By Jansen (blog) on 1/21/2009 8:12:21 AM , Rating: 2
I bought two 1.5TB drives in October for $500, then found out about the firmware problems in November.

So far I don't have any major problems, but I did upgrade to the SD17 firmware. For a while, Seagate blamed a few users, saying that Linux and RAID were "unsupported".

Still waiting on the Momentus 7200.4, announced six months ago.




RE: I have two of those...
By Goty on 1/21/2009 8:17:29 AM , Rating: 2
Is it just the 500GB models that are being bricked by the update?


RE: I have two of those...
By on 1/21/09, Rating: -1
RE: I have two of those...
By dr4gon on 1/21/2009 8:58:25 AM , Rating: 2
500gb and 640gb (see the Ananadtech article), don't update your drives (well, you can't, the updates are gone).

I was kinda on the fence about my 1TB 7200.11, but I'm guad I didn't update.


RE: I have two of those...
By Golgatha on 1/21/2009 11:57:35 AM , Rating: 2
I have two 1TB 7200.11 drives and one of them has an affected firmware. Thankfully I haven't had any trouble with it...yet. I thought I might RAID1 or RAID0 them at some point, so I downloaded the firmware update (after completely backing up all data) thinking it would be nice to have identical firmwares on them in case I do decide to use RAID at some point.

Thankfully the firmware update program only attempted to update -300 series (drives are labeled as serial#-3xx on the sticker) and both of mine are -303 builds. I'd have been fumming pissed if one or both of them got bricked. One is a day-to-day data backup drive, and the other is in an external enclosure so I can keep an off-site monthly backup of my data.

My HTPC has two 750GB drives to keep an identical backup of the internal 1TB drive, using Microsoft's 64bit SyncToy 2.0 application, on a day-to-day basis over my home network. I thought of replacing the two 750GB 7200.10 drives with a single 7200.11 1.5TB drive, but those plans have absolutely changed now. I'm not sure I'll ever buy a Seagate drive again to tell the truth.


RE: I have two of those...
By afkrotch on 1/21/2009 1:28:47 PM , Rating: 1
quote:
One is a day-to-day data backup drive, and the other is in an external enclosure so I can keep an off-site monthly backup of my data.


Huh? Off-site monthly backup? What, did you backup your data and put your external at your mom's house?


RE: I have two of those...
By Klober on 1/22/09, Rating: -1
Stupid People
By icanhascpu on 1/22/2009 3:13:54 PM , Rating: 5
ITS NOT A BACKUP IF ITS YOUR ONLY COPY!




RE: Stupid People
By paesan on 1/22/2009 7:35:07 PM , Rating: 2
I agree. I am amazed by the amount of people that are complaining about their lost data. I must say that ya'all are plain stupid. Anyone who tried to flash their hard drive firmware without backing up their data deserves to lose all their data. Ever heard of Murphy's Law. Did Seagate screw up........yes. However, it is up to the end user to properly back up their data before doing anything like flashing a hard drive firmware. You people that lost your data sound like a bunch of whiners. Waaaaaaaaaa!!! I tell all my friends that to ensure they have their data properly backed up they should use a second hard drive from another company, Then they should back it up on another drive for added security. Hard drives have many moving parts and to me it is amazing that they work as well as they do. Back up your data folks. Don't blame your loss of data on anyone but yourself. Be proactive. You can never have enough backups.
Funny on how reading some comments on the Seagate forum I see how many did not follow instructions to disconnect all drives but the one to be flashed. Then these same folks complain about a malfunction. I do computer repairs and am amazed by how many people do not read the "read me file". How much clearer can this get. The file says READ ME, yet alot of folks do not. Then they wonder why whatever they were doing went wrong. The best way to ensure data safety is to do a backup on multiple drives. Hard drives are cheap and my data is valuable.


By BigToque on 1/21/2009 8:34:14 AM , Rating: 4
This kenken3686 shouldn't be so angry... I mean his data on the new drive is only "backed up" on this drive right? Truthfully, it's probably his only copy. Why was he retarded enough to think about updating the firmware on his hard drive without making a backup of his data?

That said, Seagate should be offering to fix each and every one of these drives free of charge. They messed up big time.




By Graviton on 1/21/2009 11:27:34 PM , Rating: 2
quote:
Seagate should be offering to fix each and every one of these drives free of charge


Once they re-release the firmware (sans glitch), a simple update will make it fully accessible again. I'm not sure what would be more free than that..

Some luckier people who had a publicly available revision before this update (like AD14), have already downloaded and flashed back to that revision and are just fine now. That revision may work on other drives too, but it could be potentially dangerous to try loading that firmware on a drive that never had it in the first place.


Firmware is back up!
By Graviton on 1/21/2009 11:45:04 PM , Rating: 2
Seagate has the firmware available for download again. The file for the 500GB drives is different than the others now.

http://seagate.custkb.com/seagate/crm/selfservice/...




RE: Firmware is back up!
By thx500 on 1/22/2009 3:38:34 AM , Rating: 3
The new firmware update has been verified to be working. I've installed it on my 500 GB Seagate SATA (one of the affected drives), and so far everything is working well. Though my HD never got bricked in the first place, it pays to be extra careful.

I was very close to getting a WD drive, but for now, Seagate has redeemed their reputation in my eyes. Only time will tell...


Seagate ES.2 ST31000340NS 24/7 Drives
By StraightPipe on 1/23/2009 10:58:59 AM , Rating: 2
I've got 6 of the NS drives designed for 24/7 operation (5 in RAID6, one hot spare).

I went to the page to download the firmware: http://seagate.custkb.com/seagate/crm/selfservice/...
But it just says to email discsupport@seagate.com to get the firmware.

It's been 48 hours since I emailed them with no response. Has anyone been getting responses from them?

Has anyone updated the F/W on one of these ES.2 Drives?




By Braadworst on 1/30/2009 9:55:13 AM , Rating: 2
January 22 i send a firmware upgrade request to
discsupport@seagate.com
No response yet.
500GByte ES.2 ST3500320NS


By nah on 1/21/2009 10:03:17 AM , Rating: 3
Golden rules for backups

# 1 If using HDDs--use separate ones (preferably different model/company)

# 2 For DVDs--use 1st class media like Verbatim,TDK and burn at 4-6x for reliability and verification turned on--there's a site called dvdmedia or something which classifies DVDs into 4 classes--unfortunately, there isn't a reliability rating for blu-ray media--at least none that I know of

what I would really like to know is why can't all DVDs be as reliable as CDs--my CD backups from 1994/5 still work--and they were cheap (in 1995) compared to average CD prices then--why don't DVDs have the same reliability ?

Needless to say--if my HDDs go bust--I can backup--I test a couple of my oldest media backups every month and they work--mostly because they were burned on 1-4x (both CDs and DVDs)




By Cullinaire on 1/23/2009 3:44:26 AM , Rating: 3
The internal name for the FW update should be/probably is ciguatera.




At least
By V3ctorPT on 1/21/2009 8:23:39 AM , Rating: 2
At least they put them out of their misery... just brick them...

R.I.P. HDD




I bought one.
By Macuser89 on 1/21/2009 8:33:26 AM , Rating: 2
I bought the 1.5TB in December and it would not format past 820GB. The worst part about all of this is, now I have to pay for more shipping, and the waiting...




Where is the teeth?
By Trikat on 1/21/2009 8:37:49 AM , Rating: 2
I did not know barracudas had so little teeth...

Anyways I was very tempted by the ~$110 price tag last year for the 1.5TB, but I am even more glad I did not purchase it. Seagate was already kind of on my "do not buy list" at that time due to the massive firmware issues.
It was a little surprising to see so many posts on Newegg, forums, and other article comments on how bad Seagate screwed up.




Looks like I'm extremely lucky...
By neothe0ne on 1/21/2009 10:18:39 AM , Rating: 2
I ordered the 1.5tb from Newegg on Black Saturday(?) and received a flawlessly working SD17 drive. A friend ordered 2 and received one that had a broken transfer rate.




7200.11
By Bytre on 1/21/2009 1:44:58 PM , Rating: 2
I have 8 7200.11's 1.5TB drives in service, half in my server, half in my backup server. No issues with any of them if I exclude the compatibility problem with adaptec controllers.

Anyone upgrading the firmware without a backup and plenty of time to restore it is asking to get angry.




news was in links...
By The0ne on 1/22/2009 2:57:52 PM , Rating: 2
The first article already had links pointing to this fact already, why start another thread? Anandtech had the news a few days ago which some of us tried and bricked our HDs.




Fixed Firmware Fix seems to be fine.
By boobo on 1/24/2009 2:45:09 PM , Rating: 2
Just want to report that the new fixed firmware fix worked flawlessly on all our ST31000340AS's. None of them had bricked yet, of course.




By TechIsGr8 on 1/23/2009 12:16:07 PM , Rating: 1
...and quality went through the floor. Was funny, I had an old Motorola flip phone, the PT550 for anyone familiar, which I think was the first flip cell phone sold. Big thing, but still cool in its day. I found the original packaging for that phone in my basement last month, it said "Made in USA". I about fell over in shock. Just seems to me the more mfg that gets moved to China, the lower the long term quality. And now the US is bankrupt, while Communist China owns enough of us to change our name to China-West.




"Well, there may be a reason why they call them 'Mac' trucks! Windows machines will not be trucks." -- Microsoft CEO Steve Ballmer

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