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Print 55 comment(s) - last by Targon.. on May 8 at 10:49 AM


  (Source: The Huffington Post)
Study surprisingly finds AT&T dropped call rates rising, despite network investment

AT&T has the nation's fastest data network, but when it comes to its voice network, the picture isn't quite that pretty.  Verizon has long touted its superior voice network over AT&T, so this year AT&T tried to do something about it increasing its infrastructure investment by $2B USD over last year's investment.  The new investment was geared at shoring up trouble spots in cities, in particular.

Surprisingly, a study [PDF] by ChangeWave Research surveying 4,040 smartphone subscribers claims that AT&T's voice network metrics are actually getting worse.  From March 2009 to March 2010, the study claims AT&T dropped calls rose from 3.3 percent to 4.5 percent.  Competitor Verizon, meanwhile, saw its dropped call rates dip from 1.8 percent to 1.5 percent over the same time period.

The next highest dropped call rate after AT&T was T-Mobile with a 2.8 percent dropped call rate in March 2010.

Aside from dropped calls, the survey also claims that AT&T subscribers are quite unsatisfied with their voice network experience.  AT&T was tied with T-Mobile in March 2010 for the lowest satisfaction rate, with 23 percent of subscribers reporting satisfaction.  Verizon, by contrast, had a 49.9 percent satisfaction rate.

The study comments, "AT&T was clearly the worst in the March survey, tacking on yet another increase over the latest ChangeWave research survey.  Furthermore, a closer look at the trends show an increasing number of dropped calls among AT&T customers surveyed, and a steadily decreasing number of dropped calls for Verizon customers."

AT&T carries more smartphones than any other network in the U.S., currently.  It is the exclusive carrier of Apple's popular iPhone which that currently holds about 25 percent of the market (after only RIM's many BlackBerry handsets, which collectively hold 40 percent of the market).  Despite owning exclusive U.S. distribution rights to what many view as the world's hottest smart phone, AT&T has had some trouble dealing with the increased network stress that smartphones and more subscribers bring.

As part of its efforts to improve call quality, it has reportedly been hard at work with partner Apple to improve the way the iPhone interfaces with the AT&T network.  Tweaks to the iPhone firmware reportedly increased the data network speed by 84 percent between December and April, and also attempted to improve the voice network experience.

We've been in contact with AT&T spokespeople -- they refute the study's conclusions and are working to get us some independent numbers that they feel show the true picture.  We will update as soon as we get those.


Update 1: Wed. May 5, 2010, 2:30 p.m
-
AT&T still hasn't gave us any numbers, yet, but they reemphasized their strategy of increased infrastructure investment.  A spokesperson addresses customer concerns, stating:
We encourage any customer who is having an issue to call us so we can understand what's going on.  We value feedback of all kinds.  We continue to focus on network improvements and continue to offeri the best device lineup,  A great measure of satisfaction is customer churn, which continues to go down including in our most recent quarterly earnings, where it was a best-ever 1.07 percent for postpaid customers.
Update 2: Wed. May 5, 2010, 2:35 p.m.-
The AT&T spokeperson who refuted the results of the study provided us with the following info:
The opinions compiled in this survey are dramatically at odds with actual quantitative results derived from millions of calls made during extensive drive-testing of the AT&T mobile broadband network by a highly respected outside firm.  Those results, from GWS, show that, on a national basis, AT&T is within just two-tenths of a percent of the industry leader in wireless call retainability.  That's a difference of just two calls in a thousand, a virtual dead-heat.  In fact, the statistically valid drive tests shows the AT&T network continues to deliver the nation's fastest 3G network and near best-in-class call retainability nationwide. In those recent drive tests, AT&T's network dropped only 1.44 percent of calls nationwide, within two-tenths of 1 percent of the industry leader and a difference of less than two calls out of 1,000."
They note that the survey relied on people's recollection of how many calls were dropped, while real world tests show that AT&T drops only about 1.44 percent of calls, rather than the 4.5 percent which the study claimed.


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AT&T coverage stinks
By viperfl on 5/5/2010 4:20:01 PM , Rating: 2
There commercial that says, "Have more bars in more places", is bullcrap. If you look at there coverage map in GA, AT&T has a wide coverage area but there signal is less than average. I can only get 2 bars, 3 the most. The signal drops all the time, whether your outside or inside. There were many times where I would have to dial 2 or 3 times because the call won't go through and you notice the signal keeps dropping. It's embarrassing when I can't make phone calls but a person who has Verizon can.




RE: AT&T coverage stinks
By MindParadox on 5/5/2010 8:33:35 PM , Rating: 2
i dunno where you live, i'm in the metro Atlanta(Roswell) area with the Samsung Eternity and Mythic phones(my fiance uses the Eternity) so far, we've been a little over 2 hours out from Atlanta and full bars in to the north, east, and west of the metro area (read, Adairsville and further north, WAAAAAAAY out east on I-20, and to the Alabama line to the west)


RE: AT&T coverage stinks
By Divide Overflow on 5/5/2010 9:54:39 PM , Rating: 2
I have to agree with you based on my own observations in S. California. My (non-iPhone) AT&T cell would be out of service in all kinds of places where my girlfriend on Verizon had full bars.

The geek in me rebels against switching to the older CDMA technology that makes that coverage possible for Verizon though. Perhaps when both are on LTE things will even out a little?


RE: AT&T coverage stinks
By Gyres01 on 5/6/2010 12:02:47 PM , Rating: 2
Hmmmm my Samsung Impression has 4 or 5 bars anywhere I go here in the OC....what gives ????


RE: AT&T coverage stinks
By Cypherdude1 on 5/8/2010 12:50:13 AM , Rating: 2
I use T-Mobile in S. California. I have been with them since Jan 2006 and have a basic voice plan with no texting. I must agree with the story's findings which say T-Mobile is 2nd from the bottom. I live in one of the most developed counties in the country and I get dropped calls all the time. I typically get 1-3 bars out of 6, sometimes NONE, which sucks. There are places in my house where I cannot make a call. In the past I have repeatedly called T-Mobile. They always say they'll do something but nothing changes. If they don't change their service quality, I will be forced to change carriers.


RE: AT&T coverage stinks
By djdjohnson on 5/6/2010 3:03:06 AM , Rating: 3
The fine print of the "more bars in more places" ad indicates that they are including all GSM coverage over the entire globe. Since they aren't in control of well over 90% of that coverage, that's pretty deceptive.


RE: AT&T coverage stinks
By AntiM on 5/6/2010 8:53:08 AM , Rating: 3
They seem to have PLENTY of money to spend on TV commercials. I don't think you can watch TV for more than 10 minutes without seeing an AT&T commercial about how great their coverage is. Coverage doesn't mean capacity though. I think if they would spend more on actual infrastructure upgrades instead of advertising, they would probably have a lot fewer complaints.


RE: AT&T coverage stinks
By Alexstarfire on 5/6/2010 2:58:08 PM , Rating: 2
I find it to be quite the opposite in my case. I have full bars just about everywhere I go while all my friends, none of whom are on AT&T, have 2-3 bars or even less. If I don't have full bars they usually have 1 at best. I'm also like that other poster and am from Atlanta, GA. This has applied in Dalls/Ft. Worth and Tyler, Texas as well.

It's actually rather odd. Most of the calls that I end up dropping aren't because of AT&T signal or my phone, it's because the other person has no signal. Might be a bit of semantics, but I'm not the one really dropping the call. Nearly the same can be said for when I make calls. I've called my friends a good amount and have it go straight to voicemail. A couple times their phone was dead, but many times it's because they have no service.

That said, I've noticed something interesting. I've had my friends attempt to call me sometimes and my phone won't ring even though I have full bars. I'm not sure if that's a problem on their end or mine, but it's quite odd.


RE: AT&T coverage stinks
By Targon on 5/8/2010 10:49:19 AM , Rating: 2
Many people seem to forget that there will be differences between phones, not just between carriers. There are a number of phones that just are not good on ANY carrier, so you have to take that into account.

The iPhone itself may not have great cell phone reception and reliability compared to other phones, and since so few people are willing to do side by side tests to see which PHONE gets the best reception and reliability, it opens the door to a lot of flaws in these sorts of comparisons.

If you had problems with calls, what phone do YOU have? Is it known to have problems overall? Have you tried replacing it with another phone to see if the problem may not be device related?

Think back, if you can remember, to the days of land line phones. You had some PHONES with problems, and people wouldn't know the difference between problems with their phone, and problems with the phone service. You would even have people who had two phones, one would work, the other would not, and people would still blame the phone company when it was clear that either the wiring in the house or the individual phone was at fault.

So, use that land line example, and apply it to cell phones. If you take a phone with GREAT reliability, and you use it to test the network, you get a better idea of how good the NETWORK is. If you get something that has a claim to fame of tens of thousands of downloadable apps, then you really can't know how good the quality of the cell phone circuitry is.


By HighWing on 5/5/2010 3:16:29 PM , Rating: 5
quote:
They note that the survey relied on people's recollection of how many calls were dropped, while real world tests show that AT&T drops only about 1.44 percent of calls, rather than the 4.5 percent which the study claimed.


I find this amusing because basically it's saying that people "think" they have more dropped calls then actual numbers say occur. Plus if I read correctly, AT&T's numbers sample a much wider amount of users, thus taking the better numbers to average out the worse numbers. To which one can argue that both sets of numbers are in a way correct. However, IMO I would want to know what their numbers are on a per-city basis and not national average. As it's my understanding that most people will use their phone primarily in one zone, and really only care about "that" zone's numbers!

But back to the topic, if customers "think" they have more dropped calls then the company claims, then there is obviously a problem that the company is trying to deny even exists!




By robert5c on 5/5/2010 4:07:29 PM , Rating: 1
hang on a sec,

so according to the study,
AT&T drops 4.5%
Verizon at 1.5%

both numbers according to opinion...
my guess is both above numbers were rounded off so 1.44 could be the 1.5 we see...unsure

but then AT&T does a factual study that says no look we're at 1.5 too

so they compare a recorded number to a survey number to say they are the same as verizon?

comon now silly, using the same trend verizons number would be more like .5 which still shows AT&T unfavorable...

correct me if i'm wrong, i might be, but as i see it, pulling out a factual number to compare with a survey number because you felt your own survey number was wrong is silly


By keith524 on 5/5/2010 7:46:29 PM , Rating: 2
The biggest problem is the Changewave survey and the Att data are measuring two different things using two different methods.

Changewave is using a survey of "smartphone" users. ATT is using drive-tests using professional monitoring equipment.

My wife had an iPhone and I had an SE w810 both on ATT and I could regularly talk when she had no service. In that case both groups would measure seemingly conflicting results.


By HighWing on 5/6/2010 1:45:25 PM , Rating: 2
I meant to say something about that too! How can you compare results with professional equipment testing ALL types of phones against a more focused survey on just smart phones in one area? Of course the results are going to be different given the size and variables of the data pool!


By Divineburner on 5/6/2010 12:57:15 AM , Rating: 2
People actually do remember bad things better than good things.

It's an evolutionary advantage that we remember bad events clearer than good, or otherwise normal events. In this context, when people's recollection are recorded, they may actually exaggerate the number of dropped calls unconsciously, thus they "think" that they have more dropped calls than the actual occurrence of dropped calls.


By HighWing on 5/6/2010 1:43:29 PM , Rating: 2
Actually that's part of my point to some degree. It's obvious that some people are exaggerating due to not remembering exactly or other reasons. However, the point is not weather the numbers are true or not, but the fact that there is XX amount of people with that perception! In essence meaning that the real numbers don't matter because the perception of the customers is that there is a problem!


I believe...
By hydrata on 5/5/2010 4:14:41 PM , Rating: 4
There are three kinds of lies: lies, damn lies, and statistics




RE: I believe...
By alanore on 5/5/2010 6:32:38 PM , Rating: 5
Statistics are like mini-skirts, they give you good ideas but hide the most important parts.


RE: I believe...
By hiscross on 5/5/10, Rating: -1
RE: I believe...
By mikeyD95125 on 5/6/2010 1:40:03 AM , Rating: 2
I was wondering why the DNC meets in hell every year.


RE: I believe...
By Bateluer on 5/7/2010 12:26:27 AM , Rating: 1
What the heck does that have to do with the price of tea in China?


RE: I believe...
By xti on 5/6/2010 8:32:24 PM , Rating: 2
this just in, AT&T last in stupid looking phones. Thank you iPhone for not making me look like some poor weirdo.


is it only AT&T..?
By nikon133 on 5/5/2010 8:04:59 PM , Rating: 2
I'm wondering if AT&T is the only one to blame, or is iPhone also guilty here.

Carrying around Auckland NZ (Vodafone network) my personal iPhone and company's Nokia E63, I have noticed iPhone has much worst signal reception. I have found couple of spots ( in shopping malls, even one corner in our office) where iPhone frequently gives me "no service" or works barely (1 bar) while Nokia has no problem whatsoever.

Longer as I have iPhone, more and more I think - great device, mediocre phone. Which is a shame for premium priced phone it should be.




RE: is it only AT&T..?
By Netjak on 5/6/2010 7:15:07 AM , Rating: 2
I live in Croatia, using T-mobile network. Since I have the iPhone, I have problems with signal reception. With Nokia before, there were no problems at all even in the remotest places.

But the Nokia N97 will cost me $ 450 and iphone just 20 on the same plan so the winner is... :)


RE: is it only AT&T..?
By ilkhan on 5/6/2010 1:55:40 PM , Rating: 2
the iPhone was never meant to be a primary phone. Its always been a data device first, phone second.


RE: is it only AT&T..?
By Alexstarfire on 5/6/2010 3:01:24 PM , Rating: 2
You can't get data without signal. Unless you have WiFi, but that rather defeats the purpose of having 3G on it.


RE: is it only AT&T..?
By retrospooty on 5/6/2010 6:22:22 PM , Rating: 2
I dont think its the iphone...

Anyone that doesnt thing ATT drops too many calls and has crappy coverage is NOT using AT&T. Its that simple. If you use it, you know it sucks, possible exection of peopel that happen to live REALLY close to a cell tower/base station.


what is a dropped call?
By johnsonx on 5/5/2010 11:21:29 PM , Rating: 2
I don't understand, what is a dropped call? My calls end when I say "goodbye" and press the 'End' button on my Verizon phone. Is there some other way calls can end on other networks?




RE: what is a dropped call?
By Varkyl on 5/6/2010 9:40:32 AM , Rating: 2
Exactly.
When I had AT&T we frequently had what I would define as a dropped call. But when dealing with AT&T customer service they didn't see any dropped calls on either of our lines.
To me a dropped call is when you are in the middle of talking and the call ends with out you hanging up. And that scenario happened a lot between my wife and I. But AT&T claimed we didn't have dropped calls. So I call BS on AT&T's numbers. I believe ChangeWave's numbers are closer to reality.


RE: what is a dropped call?
By Dr of crap on 5/6/2010 10:54:28 AM , Rating: 2
I have to agree, what is a dropped call? I haven't had one for over 10 years. And just to throw another company in the mix I have Sprint.
And I've read some comments about Sprint and I have no problems with their service.
And I also don't understand when there are complaints about customer service. Why do you need to contact customer service so much? I have a few times with Sprint, never had a bad experience yet.


RE: what is a dropped call?
By johnsonx on 5/6/2010 3:34:09 PM , Rating: 2
I'm sure everyone gets that I am being a bit tongue-in-check... of course I know what a dropped call is, and I have had them on rare occaision with Verizon. I always find it odd reading comments from customers of other networks (usually AT&T) who seem to think dropped calls are just a normal part of using mobile phones. To those I say: get a better network.


I guess it varies
By RjBass on 5/5/2010 2:39:48 PM , Rating: 2
While I have heard about AT&T voice trouble spots in the country, I am not in one of those areas. In Kansas City, AT&T voice coverage seems to be pretty good for the most part. On the other hand, as I have stated on here before, Kansas City is Sprint's home town. But while standing in front of the brand new Sprint Arena in downtown Kansas City, you can barely get a Sprint signal at all.




RE: I guess it varies
By AlexWade on 5/5/2010 3:43:56 PM , Rating: 2
Being an AT&T customer I speak from experience when I say with AT&T they are very good in some areas and pitiful in others. Where I live, there aren't many people so AT&T is good, even without 3G. But I've been to places where the service is terrible.

The point is, you cannot assume one spot is everywhere. Every network is going to have good spots and bad spots. AT&T just happens to have more of the later and less of the former.

I stay with AT&T because of my great rate plan and the fact that I can get away with so much and where I use mostly use my phone service is good. My brother and his wife and my mom are in my family plan, yet my brother lives 8 hours away and has lived far away from me for years. AT&T never says a word. I tether without a tethering plan just by following instructions given on AT&T's website. They never say a word. Incompetence can work toward your advantage sometimes.

I'm happy AT&T is spending some money on the network. Now spend more.


RE: I guess it varies
By Lazarus Dark on 5/5/2010 9:04:20 PM , Rating: 3
I've had AT&T for years (actually I had Suncom before, then ATT bought them). I've never really been "satisfied", it's just generally got the job done. Over the last couple years though, all my friends have had Alltel (now Verizon) and we go on a lot of road trips. And consistently, I never have any good service outside of major Metro areas, but my friends on Verizon always have good service.

Recently, I took my buddy on a road trip. He was uploading photos of the mountain scenes to facebook... while I had zip. I couldn't even send a simple text message. My current two year contract with ATT is up in a week and I am switching to Verizon ASAP for a Droid.


AT&T
By corduroygt on 5/5/2010 2:47:57 PM , Rating: 3
I find their data service pretty good, but it sucks when you go from 5 bars to no service for 20 seconds then back to 5 bars, while standing in the same spot in your home. When this happens during a call, it's dropped. I've seen it happen quite a few times during the day.

The voice service is actually decent but these momentary no-service incidents piss me off.




What outside firm?
By chenjf on 5/5/2010 3:23:51 PM , Rating: 1
quote:
made during extensive drive-testing of the AT&T mobile broadband network by a highly respected outside firm


If this firm is so highly respected, why dont they provide the name of this firm?




RE: What outside firm?
By chenjf on 5/5/2010 3:25:13 PM , Rating: 2
Nevermind, I see they do list it later in the comment.


AT&T/Cingular , you can go SUCK IT
By chick0n on 5/6/2010 9:05:15 AM , Rating: 1
Your price plan sucks.

Your network sucks.

Your Customer Service sucks.

What else is there? oh, your TV Ads sucks too !

So yeah, Im sooooo freaking happy that I left you guys THE DAY MY CONTRACT EXPIRED. OMG it was a fuxking torture to hand my hard earn cash to your garbage company.

So yeah, go eat shit bitxh.

P.S. Switched to T-mobile. never had drop calls. AHHH felt so good. :)




By Alexstarfire on 5/6/2010 3:06:00 PM , Rating: 2
Lol, I find that funny. Our family of 4 pays less for our phone bill than a couple of my friends that have 2-3 people on their plan.

Also, hard to drop calls when you got no service. Might only apply to where I live, but a couple of my friends have T-Mobile and it seems like every time we go somewhere they have little to no service.


No Surprise
By mgilbert on 5/5/2010 2:55:04 PM , Rating: 2
This is no surprise. AT&T consistently ranks at the bottom in Consumer Reports.




Numbers game.
By djc208 on 5/5/2010 4:14:24 PM , Rating: 2
quote:
The opinions compiled in this survey are dramatically at odds with actual quantitative results derived from millions of calls made during extensive drive-testing of the AT&T mobile broadband network


What is "drive testing", and for how much of those drives were they actually on the AT&T network? Even their own adds about covering 97% of people have a little disclaimer stating that includes roaming areas, which is crap.

If AT&T took the money they're spending trying to convince everyone they're good and actually put it toward improving the network they might not need the advertisements in the first place.

quote:
A great measure of satisfaction is customer churn, which continues to go down including in our most recent quarterly earnings, where it was a best-ever 1.07 percent for postpaid customers.


Sure, iPhone users are stuck, both to Apple because their invested in iTunes, and to AT&T because the phone is exclusive. I also wonder if this includes all the devices (iPad, kindle world edition, nook, even my alarm companies data modems) that are locked into their network but aren't really a paid subscription.




By cubdukat on 5/6/2010 7:05:00 PM , Rating: 2
I was a customer of them in the late 90's, and I had nothing but issues from them. I got charged roaming charges for a location that was allegedly part of their coverage area. Their solution: "walk around until you find the network." I dumped them ten minutes after they gave me that nugget of wisdom.

I recently switched back to them from Verizon's prepaid plan. I had Verizon for four years and never had a lick of trouble out of them, but I had to switch following a crisis situation (I was mugged and ended up in the hospital) because at the time, they didn't have a flat-priced prepaid plan, and AT&T did. I switched this January, and in the next week, I am running back to Verizon! I have had nothing but problems with their service and the millions of dead zones that seem to make up the Chicago area. Even when I have four bars, I have no service! I still have eighty bucks on my account, and I like my phone, but I will gladly lose that for something that works.

AT&T can't blame their network problems on the iPhone; they sucked long before the iPhone came along. Hell, they sucked before the iPod came along!

Anyone wanna buy a Samsung Magnet?




AT&T in Jacksonvile, FL
By mbehna on 5/7/2010 12:55:32 PM , Rating: 2
I work at the AT&T building in downtown Jacksonville, FL and I have the worst service ever. My AT&T service does not work in the elevator, most other carriers do ( Sprint, T-Mobile, Verizon, etc...). I constantly get dropped calls if I walk 5 steps. Sometimes, I get missed calls without the phone even ringing. Other iPhone users complain about the lack of coverage and service.

Called a couple of times the AT&T support desk and was informed that they have no record of any issues at my location even though I and others have reported it to them and gotten Incident Tracking Numbers. Even outside the building you have to find the right location to be able to make calls.

Now I am waiting for the HTC EVO 4G to become available from Sprint and I am done with AT&T for good.




AT&T has the best network
By bill4 on 5/6/2010 5:26:57 PM , Rating: 1
I conclude this based on Jason Mick constantly telling me the opposite. That's enough evidence for me.




old news is old
By invidious on 5/5/10, Rating: -1
RE: old news is old
By mcnabney on 5/5/2010 2:42:51 PM , Rating: 5
Well, since AT&T has been aggressively marketing their efforts to improve their network it actually is worth noting that the horse is still dead.

More interestingly, T-Mobile has been dropping even more. Their customer satisfaction had been right on the heels of Verizon and Alltel, but now it is falling back. I used to be a T-Mobile customer and was satisfied, now it seems that with their price cuts comes service cuts as well. I guess you do get what you pay for.


RE: old news is old
By porkpie on 5/5/2010 3:19:36 PM , Rating: 3
What's "dead" here is the methodology used by the study, which makes the results entirely invalid.

My own personal experience (which is just as statistically invalid -- I provide it only for a reference point) from numerous trips to a dozen major US cities, is that Verizon and A&T are essentially equal, whereas T-Mobile comes in a sad, sad third. Perhaps T-Mobile has improved in the 2-3 years since I last experimented with them, but I rather doubt a quantum improvement.


RE: old news is old
By Smartless on 5/5/2010 3:55:10 PM , Rating: 2
I agree. Though I haven't read the full report, the posted one doesn't indicate where they surveyed the 4,040 smartphone users. Wouldn't an impartial report consider that the most important aspect of a coverage survey? Another factor that may skew it is the phone itself. So here's the part where I discredit myself, I use AT&T but from personal experience, I've not had a dropped call that I couldn't explain and my coverage has always been better than my wife when we go traveling and she has Sprint.


RE: old news is old
By Anoxanmore on 5/5/2010 4:24:01 PM , Rating: 2
It had better be better coverage than Sprint, they[AT&T] have 4x the network size. :P


RE: old news is old
By SmCaudata on 5/5/2010 4:01:40 PM , Rating: 2
I am currently with T-mobile and I find their customer service actually getting worse. Call drop rate is still incredibly rare to me. The interesting thing though is that they haven't cut prices. I've had the same family plan for well over 2 years because it is still cheaper per minute AND it had the myFaves for each phone. Basically their prices are going up relative to the value.

As for AT&T, although I have not been a subscriber, in Minneapolis and now in Denver where I have lived my AT&T friends have more than once asked to use my phone because theirs dropped or had no signal.

The thing is that in the US GSM was quite poorly executed. Call drop rates here are much higher than they are in Europe. CDMA is a much better option in the states for call quality. It does lack in other things though. When LTE rolls out none of this will matter anyway.

I think what this survey does show is that what would be best for the consumer is for phones to be capable of all bands and to no have them attached to discounts with contracts. It would lower prices and increase reliability.


RE: old news is old
By SmCaudata on 5/5/2010 4:09:15 PM , Rating: 2
Forgot to include: What is the most interesting is the numbers from Sprint. A Sprint family plan with 1500 minutes, calls to all mobile networks free, and unlimited data/text is only $190 for 5 lines. Less than $40 per line. No one else comes close to that price. All that value and second on customer satisfaction (granted price is figured into satisfaction). Sprint may be my next carrier.


RE: old news is old
By wiz220 on 5/5/2010 6:00:41 PM , Rating: 2
I've had sprint for about 10 years now and recently it hasn't been too bad. But their coverage in my area does leave a bit to be desired. Plus, they can be a bit slow to get the latest and greatest phones. This summer could be the perfect time for you to switch though with the HTC EVO coming out.


RE: old news is old
By djdjohnson on 5/6/2010 3:09:25 AM , Rating: 2
I have been with T-Mobile since it was VoiceStream (since 1996 actually) and I have never had any significant issues with them.

As far as coverage goes, in my hometown, I NEVER have dropped calls. And I'm getting excellent 3G speeds.

My co-workers and I went to a convention in Las Vegas last week and of the four major carriers represented, AT&T's coverage was horrific (with dropped calls being the norm, not the exception), Sprint's was adequate, Verizon's was good, and T-Mobile's was excellent. 3G data speeds fell right along those same lines as well, with AT&T's being unusable, Sprint and Verizon's being okay, and T-Mobile's being very good. Battery life on our various phones also fell along the same lines, with the iPhone users having dead batteries by early afternoon, and my HTC Touch Pro 2 being at 75% at the end of the day.

I know some areas have trouble with T-Mobile, but out west where I live, it's actually extremely good.


RE: old news is old
By Gyres01 on 5/6/2010 12:09:16 PM , Rating: 1
This topic is so last year, and the year before, and so on....WTFC just buy the phone you like. Cell technology has gotten worse, period IMHO....and I have had cells since the old Tandy brick phone of the early 90's...


RE: old news is old
By Omega215D on 5/6/2010 5:40:01 AM , Rating: 2
The thing is that CDMA can handle more traffic due to it being a code divided technology instead of time based like TDMA/ GSM and can come close to sounding as clear as a landline. CDMA has quite a bit of usage outside of the US. It has a nice spread in South American, Asian and some European countries.

LTE looks really good and even though it's not fully 4G (doesn't meet all the requirements).


RE: old news is old
By Netjak on 5/7/2010 5:37:49 AM , Rating: 2
in the U.S. you are stuck on old technology that is gradually upgraded, like windows :) Here in Europe, there were an analogue NMT, long dead, and GSM in service almost 20 years. Since there is only one technology competition is strong, providing excellent coverage and overall service. At home I have ISDN, which is excellent, and the quality of speech on the GSM phone is almost the same.


“Then they pop up and say ‘Hello, surprise! Give us your money or we will shut you down!' Screw them. Seriously, screw them. You can quote me on that.” -- Newegg Chief Legal Officer Lee Cheng referencing patent trolls














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