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The O'Hare Airport's United Terminal experience computer outages this morning, causing significant delays that continued, lessening, into this afternoon.  (Source: As Far As You Know...)
"I'm sorry Dave, I can't find that flight."

Traffic at the world's second busiest passenger airport, Chicago's O'Hare Airport, came grinding to a halt this morning when a number of its computers at the United Air terminal failed.  The problems were exacerbated by the typical higher traffic volumes for the Fourth of July weekend.  An airport spokeswoman, Jean Medina, described the delays as "significant".

O'Hare officials had predicted that over 190,000 people would fly to or from the airport today and airplanes would be packed 90 percent full. All of those plans were delayed when computers began malfunctioning at 5 a.m. this morning, local time. All the machines were restored by 10:40 a.m. local time and traffic was returning to normal.

Vicki Schulz, who was still waiting at 10:10 a.m. for a 6:49 a.m. flight to Alabama to board complained, "We got here at 4:40 this morning and there was hardly anyone behind the counters, but tons of potential fliers.  The lines were terribly long. It took us over two hours to even get to security."

Kim Cumisky of Ossining, New York was waiting for her connector flight to St. Paul, Minnesota.  She described with frustration, "No one was giving me any instructions. I’m hungry and supposed to be in St. Paul by now. This is ridiculous."

No delays were reported outside the United Air terminal.  The delays at the United Air terminal were still ongoing at noon, though lessening.  By the late afternoon they should have cleared up entirely.  These delays remind consumers how important airport IT is to their daily travel routines.  It also served as illustration of the usefulness of email and text message warnings, as many customers were able to receive news of the delays and avoid much of the inconvenience.



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well.. hopefully poor kim lived
By kattanna on 7/2/2009 2:59:15 PM , Rating: 5
quote:
No one was giving me any instructions. I’m hungry


hopefully the poor thing lived and has somehow managed to feed herself.




Gasp...
By CurseTheSky on 7/2/2009 3:46:59 PM , Rating: 2
Y2K wasn't fake after all! It just took nine and a half years for the problem to propogate through enough networks...

;)




RE: Gasp...
By chaos7 on 7/2/2009 10:56:36 PM , Rating: 2
The tubes were clogged.


Wait a tick . . .
By MrPeabody on 7/2/2009 3:08:52 PM , Rating: 1
quote:
Traffic at the world's second busiest passenger airport, Chicago's O'Hare Airport, came grinding to a halt this morning

quote:
No delays were reported outside the United Air terminal.

I'm as much a fan of tasteful hyperbole as the next fellow, but in this case that first paragraph seems just a bit over the top.




RE: Wait a tick . . .
By s12033722 on 7/3/2009 11:29:47 AM , Rating: 2
My sister in law flew in last night from Baltimore to Denver, not going through Chicago, and experienced a 1.5 hour delay because they were shuffling pilots around to cover the morning's flights. This was well into the evening. It was United, but the affects of the problem traveled well outside the Chicago terminal.


Hot Water
By tech329 on 7/2/2009 5:05:37 PM , Rating: 2
I find it hard to believe that critical systems like the ones taking care of this aren't of a caliber that would prevent this kind of occurrence. For a company the size of UAL, the cost of a six hour disruption of flight operations could buy a whole lot of IT infrastructure redundancy.




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