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  (Source: DeviantART/psychol-bob)
UPS ruined Christmas says some [procrastinating] customers

The amount of online shopping this Christmas season was above and beyond what was expected by major delivery companies like FedEx and UPS. Both companies found that they were unable to cope with the glut of packages they needed to deliver in some areas. The result was that some angry customers were left with no gifts under the tree on Christmas Day.
 
"We're sorry that there could be delays and we're contacting affected customers who have shipments available for pickup," Scott Fiedler, a spokesman for FedEx, told the Associated Press Wednesday.

For its part, UPS posted a message on its website apologizing for delayed packages:
 
UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination; however, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed. UPS is not making pickups or deliveries on Christmas Day and will resume normally scheduled service on December 26.
 
Amazon also laid the blame for packages that didn’t make it in time for Christmas at the feet of UPS, citing UPS' "failure" in an email to customers. Amazon plans to offer customers affected by the delivery issues gift cards or refunds on shipping charges.
 
There were also more packages than expected this year with online spending pushing up 9% to $37.8 billion between November 1 and December 15 according to ComScore.

Sources: NBC News, UPS





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