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Consumer Reports points to reception issues

The body blows just keep coming for Apple and its iPhone 4. The iPhone 4 was unveiled to much fanfare at beginning of June, but once customers started receiving their phones, problems began being reported.

Customers first started complaining about yellowed screens, problems with the proximity sensor, and issues with reception due to the external antenna on the iPhone 4. The latter problem has resulted in a class action lawsuit against both Apple and AT&T.

Earlier this month during lab testing, Consumer Reports stated that "there's no reason, at least yet, to forgo buying an iPhone 4 over its reception concerns."

Today, however, it is reversing its stance after testing more phones in a radio frequency (RF) isolation chamber. Consumer Reports' findings pretty much mirror what everyone has been stating for the past several weeks with regards to the iPhone 4's reception woes. "When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you're in an area with a weak signal," said Mike Gikas on the Consumer Reports blog. "Due to this problem, we can't recommend the iPhone 4."

Gikas goes on to state that an unsightly fix for the reception issue is to put a piece of tape over the gap between the Wi-Fi/Bluetooth and cellular radio antennas.

The iPhone 4 was rated highly due to its sharp Retina display, Face Time video chat, and its stellar battery life, but the lingering reception issues mean that the phone won't be getting the recommended rating.

"Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4," Gikas concluded.

Updated 7/12/2010 @ 9:54 pm

Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...


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Just buy a Microcell.
By GruntboyX on 7/12/2010 12:19:42 PM , Rating: 2
Geez... just buy a couple of micro-cells and place them everywhere you expect to make a phone call. Including put one in your car have it hooked up to a verizon mi-fi. Problem solved.

I dont know what people are whining about.

RE: Just buy a Microcell.
By epsilonparadox on 7/12/10, Rating: 0
RE: Just buy a Microcell.
By GruntboyX on 7/12/2010 12:36:55 PM , Rating: 5
I take it you missed my tone of sarcasm.

RE: Just buy a Microcell.
By Motoman on 7/12/2010 12:44:06 PM , Rating: 5
You'll find that a great many people on the internet are utterly incapable of detecting sarcasm, regardless of how drippingly it was applied.

RE: Just buy a Microcell.
By bhieb on 7/12/2010 1:13:53 PM , Rating: 5
That is because sarcasm is primarily a voice phenomenon and does not translate well to text. Detecting it is a learned ability, one that children often struggle with. To detect it takes more than just the content of what is being expressed, tone of voice, life experience, and body movement are crucial. Because these cannot be expressed in written text, it is not always easy to pick up.

God you are soooo dumb! Am I being sarcastic?

RE: Just buy a Microcell.
By bhieb on 7/12/10, Rating: -1
RE: Just buy a Microcell.
By PAPutzback on 7/12/10, Rating: 0
RE: Just buy a Microcell.
By Motoman on 7/13/2010 1:15:18 PM , Rating: 2
Everyone I know has a smartphone. Including one person with an iPhone.

None of them have a "protective case."

RE: Just buy a Microcell.
By Cypherdude1 on 7/14/2010 10:22:33 PM , Rating: 2
Updated 7/12/2010 @ 9:54 pm
Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...
It's unbelievable that Apple is deleting posts in its discussion forums regarding this problem. However, I understand Apple has done this before. Once Apple, which in the late 70's early 80's had this "hippie" image, supposedly cared about its customers. Now we see this is no longer the case. In fact, in many ways they're worse than other companies. At least other companies don't remove and censor dissent.

RE: Just buy a Microcell.
By Motoman on 7/12/2010 6:11:50 PM , Rating: 5
In school, people are taught to read. As in, books, primarily. Sarcasm is frequently used in books. And as far as I am aware, no books have had to resort to [/sarcasm] tags to inform the reader that the previous passage was sarcastic.

It comes from the context of the passage. Such that it is obvious to anyone who's not a moron that your last comment there is sarcastic.

That, and the three superfluous "Os" in "so."

RE: Just buy a Microcell.
By zonkie on 7/13/2010 12:21:42 AM , Rating: 2
If it comes with everything you need, they blew it.

RE: Just buy a Microcell.
By bhieb on 7/13/2010 2:07:17 PM , Rating: 3
Ok, then how many people "not getting it" does there need to be in order for it to be the author's inability to convey it vs. your assumption that it is the reader's fault. IMO, in written communications the reader cannot "take something wrong", rather only the author can poorly convey it.

Your assertion that it is somehow the reader's fault is incorrect. If, as you say, "most of the people on the internet don't get it", then I'd suggest that if the majority cannot then the ineptness lies with the author. Most of the author's on the internet cannot accurately convey it. Clearly that was the case here as there was more than one person that did not pick up on it.

Sarcasm is a tricky thing. Stating something (verbally or in writing) that is the opposite of what you mean, is not easy to convey or comprehend. My only contention was that your assertion that it is the reader's fault (or stupidity as you so implied), is not entirely accurate.

RE: Just buy a Microcell.
By tigen on 7/13/2010 2:16:39 PM , Rating: 2
in written communications the reader cannot "take something wrong", rather only the author can poorly convey it

Except in reality people have reading comprehension issues, or else they just make mistakes. Or someone could be slightly stupid. Recognizing sarcasm, or at least the possibility of it, just takes a moment of thought instead of taking something, knee-jerk, on face value.

Although sarcasm seems culture-related too. Also, the related phenomenon of deliberately misleading somebody as a joke. You need to have been bitten by it to recognize it.

RE: Just buy a Microcell.
By MozeeToby on 7/13/2010 4:00:17 PM , Rating: 1
"Without a winking smiley or other blatant display of humour, it is impossible to create a parody of fundamentalism that someone won't mistake for the real thing."

-Nathan Poe

Originally applied to creationism, then expanded to all religious fundamentalism, then to fundamentalism in general. Odd that technology fanboy-ism is now indistinguishable from other forms of fundamentalism.

RE: Just buy a Microcell.
By MrBlastman on 7/12/2010 12:48:02 PM , Rating: 5
I dont know what people are whining about.

Hmm, lets see here, what could people be whining about?

Could it be...

1. People have to shell out 200 - 300.00 of their hard earned money _and_ submit to a 2-year AT&T Wireless contract to buy the phone.

2. People have to agree to allow Apple to track them via GPS and other possible means in order to be able to use the app store.

3. Apple insists that people are "holding their expensive phone wrong" rather than try to address the physical problem.

4. Apple is so concerned about profits that people kill themselves working in the factories that make their phones--profits that only cost them 2.00 more per phone to double the wages of those making the phones.

I could go on, should I?

There is PLENTY that people should be whining about here! If you don't see it, you have been had and are already under Jobs control.

RE: Just buy a Microcell.
By MrBlastman on 7/12/2010 12:49:12 PM , Rating: 5
... annd apparently I missed the sarcasm. :) Sorry. I suppose that is what an attack of vertigo will cause.

RE: Just buy a Microcell.
By KillerNoodle on 7/12/10, Rating: -1
RE: Just buy a Microcell.
By Reclaimer77 on 7/12/2010 6:41:12 PM , Rating: 5
3. Apple designed the phone to their specs, which included proper holding of the phone.

Since when do designs for cellular phones include "proper phone holding"? Can you find me any documentation or evidence that a proper antenna design in cell phones are dependent upon how they are held for ANYONE else besides Apple for you to get proper reception?

You are being a fanboi. It's embarrassing that you actually posted that.

RE: Just buy a Microcell.
By KillerNoodle on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By Tony Swash on 7/12/10, Rating: -1
RE: Just buy a Microcell.
By Reclaimer77 on 7/12/2010 6:47:44 PM , Rating: 4
Tony you're carrying the torch for Apple here admirably, but I think you are missing one key fact, the whole Consumer Reports Not Recommending the iPhone. Remember?

Much as the reception issues with Iphone have delighted those scared by its success it only effects a minority and in very particular circumstances.

Right, it's such a minor problem that, again, Consumer Reports can't recommend this phone. Hello? That's not "minor". The whole point of a phone is so you can, you know, TALK TO PEOPLE! It's bad enough iPhone users are slaved to a shitty provider but then they get the double whammy of having a phone with the WORST TESTED antenna in the industry.

Seriously man, get a clue. Please?

(predicting your next response will be to somehow accuse Consumer Reports of not being credible)

RE: Just buy a Microcell.
By Senju on 7/13/10, Rating: 0
RE: Just buy a Microcell.
By afkrotch on 7/13/2010 12:40:25 AM , Rating: 2
The US is just a much bigger country. It takes more than 1 cellphone tower to cover the US, unlike apparently your tiny country that has reception everywhere.

RE: Just buy a Microcell.
By semiconshawn on 7/13/10, Rating: 0
RE: Just buy a Microcell.
By Cheesew1z69 on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By Tony Swash on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By afkrotch on 7/13/2010 12:45:36 AM , Rating: 5
What good is a product that has a good display, navigation, web browsing, multimedia, and battery life, if it doesn't get reception?

How is that logical? What good is all of that if I pretty much can't use it?

I can go with a different phone that's cheaper, doesn't have reception problems, and is just 2 points below it.

RE: Just buy a Microcell.
By themaster08 on 7/13/2010 4:43:50 AM , Rating: 5
Tony obviously finds it comforting to make himself believe that this is only a minor issue.

It doesn't matter how highly the iPhone 4 scored in the initial testing. The antenna design error is a shortcoming that cannot be compensated in any circumstances, because that's what it is. A phone. Using blanket statements will not rid you of that fact I'm afraid, Tony.

When the most fundamental function of a device is flawed, how can that device be recommended regardless of how great its other features are?

You obviously haven't watched the Consumer Reports video. Covering the gap between the two antennas with your hand accounts for a 20dB drop in signal, which is enough to drop a call. They tested multiple iPhone 4s, also the previous iterations, and also tested other phones and other networks, and found the problem to most definitely be the antenna in the iPhone 4.

We have to remember here that not only will it drop calls, you web experience over 3G will be non-existent. Ultimately that will result in an unsatisfactory web experience using the iPhone 4.

We are all aware that covering the antenna band will rid the user of this issue, but we have to also remember how Apple are dealing with all of this, and yet again, like all of their problems, they're dealing with it horribly.

RE: Just buy a Microcell.
By msheredy on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By Reclaimer77 on 7/13/2010 6:50:37 PM , Rating: 4
lol Ok Tony. You MUST work for Apple. Again, you seem to miss the big picture here.

You know what, I'm going to go out and build the most bad ass, feature laden, high tech car on the planet!!! And then throw a faulty ignition system in it so it doesn't start most of the time. Enjoy your highest rated full featured garage queen, by all means.

RE: Just buy a Microcell.
By Reclaimer77 on 7/13/2010 6:50:37 PM , Rating: 2
lol Ok Tony. You MUST work for Apple. Again, you seem to miss the big picture here.

You know what, I'm going to go out and build the most bad ass, feature laden, high tech car on the planet!!! And then throw a faulty ignition system in it so it doesn't start most of the time. Enjoy your highest rated full featured garage queen, by all means.

RE: Just buy a Microcell.
By theapparition on 7/12/2010 10:50:26 PM , Rating: 2
Not if you choose to opt out which is simple. Its worth noting that Android users cannot opt out from Google surveillance - that's how Google makes its money.

Sorry, but you have that backwards.

It is quite easy to opt out of Google's location service, but with Apple, if you want apps, then you have no choice.

RE: Just buy a Microcell.
By Tony Swash on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By niaaa on 7/13/2010 5:03:54 AM , Rating: 3
Android - you can use positioning if you want. Actually you can setup GSM positioning and GPS positionning as you wish. I even have a widget to do that in 1 tap.

iOS4 - you use positioning because it's good for you - You just don't know it yet. And if you don't want apple to locate you at all times, you'd better don't need the market.

RE: Just buy a Microcell.
By djc208 on 7/13/2010 7:23:34 AM , Rating: 4
But Google provides you with services and content for free in return. You can have your e-mail, calender, pictures, videos, directions, news, and even phone calls through Google for free, (or small fees if you want more space/services). Even Android is free to the phone developers. In return they get to monitor what you do on their network over their system, in order to sell advertising.

Apple makes you buy their phone, then insists that for you have the priveledge of buying apps, music, and video through their network you have to tell them where you are so they can make more money off you by pushing advertising to your phone on your dime.

So Apple makes money off the phone, they probably get something back from the cell plan, they make money off the apps/music/video in the app-store, and now their going to make money selling adds to their own mini-billboards.

RE: Just buy a Microcell.
By mcnabney on 7/13/2010 3:29:54 PM , Rating: 2
Apple gets a big chunk of the data plan that AT&T charges. This backend cost is what borked the original deal with Verizon.

Blocking Flash forces iPhone users to purchase everything through the App store instead of using Flash-enabled games off of the web.

There is nothing wrong with this. It is just business. It is only disappointing because the iSheep are distorting the market by allowing a single business to bend rules that are strictly held to others.

RE: Just buy a Microcell.
By Anoxanmore on 7/13/2010 8:47:03 AM , Rating: 2
Hope that all came out OK - just finished a long hike near Moab in 105 degrees and felling fairly pooped

You mean Jordan, like the middle east? You posted this at 12 am EST. It would be 6 am in Jordan... the temp was around 85. If it was Moab Utah @ 10 PM MST, it was around 75.

Are you lying again Tony? ;)

RE: Just buy a Microcell.
By Tony Swash on 7/13/2010 11:32:26 AM , Rating: 1
You mean Jordan, like the middle east?

No I mean Moab Utah. My wife and I hiked a few miles up up through Negro Bill Canyon (unfortunate name) to see the the third largest natural bridge in the USA. Much of the hike is is in the sun and it was over a 100 when we started in late afternoon.

The hike is great, it follows a lovely stream most of the way, the canyon walls are spectacular as is the bridge itself. There is even a small ice cold spring at the end.

But boy was it hot. I am from London so walking up hills over rough terrain, at altitude, in 100+ degrees kills me (plus I am 58 so not as strong as I used to be) and you have to pour water down your throat the whole time.

Great hike but once back at the motel it was a case of one quick post on this forum (that's how much I love you guys!), a jug of water followed by a small gin and tonic followed by deep unconsciousness.

Great day.

RE: Just buy a Microcell.
By AstroGuardian on 7/13/10, Rating: -1
RE: Just buy a Microcell.
By Scott66 on 7/13/2010 5:38:05 PM , Rating: 2
In Canada it is a three year contract but we have three different cell phone carriers to choose from. Problem is they all over charge and have crappy data usage caps.

People have the option of paying for a non subsidized phone but 6oo bucks is a little steep for legal phone carrier freedom

RE: Just buy a Microcell.
By CZroe on 7/12/2010 2:00:40 PM , Rating: 4
Even if you were serious, it doesn't fix the face sensor and Bluetooth problems my brother an I have had with all three of our iPhone 4 handsets. What options do we have? ;)

To elaborate:
The noise canceling mic seems to continue canceling if you connect your Bluetooth headset during a call and muffles you beyond recognition. Even when it doesn't because you were connected before the call, the signal is SO bad that the headsets continually disconnect and reconnect mid-call, triggering the other issue as well (the connections were solid with previous iPhone models using the same headsets).

So, you can't use Bluetooth and you might as well hold the phone (WITH A CASE! ;))... that's what we resorted to today as I talked for all of 15 minutes. Completely aware of the face sensor always failing and causing unintended mutes and hang-ups, we were both pressing the phones to our faces in exaggerated fashions and yet we still hung up on eachother four times (me once; him thrice). One of those times was as he was taking the phone away from his face. He watched as the screen came on and the "End Call" button flashed. Grrr... his has already been replaced for both issues. I'm waiting in case a silent revision kicks in with current stock. The muffling problem is likely a software issue but I'm not so sure about the disconnecting BT and face sensor problem.

You can't hold it. You can't use BT. If you aren't in a place adequate for speaker phone, you're just screwed.

RE: Just buy a Microcell.
By wgbutler on 7/13/2010 8:22:39 AM , Rating: 1

You can't hold it. You can't use BT. If you aren't in a place adequate for speaker phone, you're just screwed.

You are still within the 30 day return period. Just take all three of your iPhone 4s back for a full refund and get Android phones or whatever else floats your boat. No need to file a big class action lawsuit or jump on some Apple-bashing bandwagon.

RE: Just buy a Microcell.
By priusone on 7/13/2010 7:25:39 AM , Rating: 2
And no one has considered that maybe the reception issue is because of body theatons? Some one should contact Tom Cruise and find out.

RE: Just buy a Microcell.
By Quadrillity on 7/13/2010 7:33:36 AM , Rating: 1
Some one should contact Tom Cruise and find out

Can't. He won't come out of the closet.

RE: Just buy a Microcell.
By LRonaldHubbs on 7/13/2010 10:07:54 AM , Rating: 2
Could I interest you in an e-meter?

RE: Just buy a Microcell.
By jasonball365 on 7/15/2010 1:24:09 PM , Rating: 2
Can't contact Tom Cruise, he's got an iPhone 4...

RE: Just buy a Microcell.
By stimudent on 7/13/2010 8:11:02 AM , Rating: 3
It looks like the iPhone 4 is Apple's version of Windows ME and/or Windows Vista.

No surprise
By RjBass on 7/12/2010 12:18:23 PM , Rating: 5
And here I thought "it just works".

RE: No surprise
By MrBlastman on 7/12/2010 12:20:59 PM , Rating: 5
Nah, I think they just didn't like the "hand" job that Steve was giving them anymore. ;) I guess he was gripping it wrong and it cost him their endorsement.

RE: No surprise
By Brandon Hill on 7/12/2010 12:21:35 PM , Rating: 2
That video is damning. I wonder what Jobs' response to this will be?

RE: No surprise
By themaster08 on 7/13/2010 4:55:35 AM , Rating: 2
My sex life is great?

RE: No surprise
By NaughtyGeek on 7/13/2010 1:20:30 PM , Rating: 2
Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...

I guess we have an answer to your question. Typical Apple response to criticism, pretend it doesn't exist.

RE: No surprise
By GruntboyX on 7/12/2010 12:28:54 PM , Rating: 2
The video from Consumer reports was hilarious.

"If you get non conductive tape, such as duct tape"

RE: No surprise
By Iaiken on 7/12/2010 2:07:50 PM , Rating: 4
It just works.*

*With the purchase of a $40 Apple iPhone cover.


Good old duct tape
By zxern on 7/12/2010 1:19:27 PM , Rating: 5
Is there anything duct tape can't fix?

RE: Good old duct tape
By VahnTitrio on 7/12/2010 1:56:53 PM , Rating: 5
Here's a rule of thumb to determine what the appropriate product to use in a repair job.

If something is moving and it shouldn't be, use duct tape.
If something isn't moving and it should be, use WD-40.

For all other situations, duct tape is a good place to start.

RE: Good old duct tape
By userengel on 7/12/2010 2:28:10 PM , Rating: 2
I've learned the hard way that the the first rule seriously doesn't apply to my car's muffler.

RE: Good old duct tape
By zxern on 7/12/2010 9:15:12 PM , Rating: 5
You just have to use High temp duct tape.

RE: Good old duct tape
By Dennis Travis on 7/13/2010 3:53:57 AM , Rating: 1
Only thing bad about the Duct Tape is it RUINS the Apple look (Form over Function) that Apple people love. At least some clear see through duct tape! :D Grin Can't ruin those Apple looks!

RE: Good old duct tape
By lecanard on 7/14/2010 3:05:26 AM , Rating: 2
Seriously, that is a problem here. The new phone looks sleek and thin, until you are forced to put some ugly pocket-friction-causing bumper or case or duct tape on. That completely destroys much of the appeal of the new phone (thinner, better-looking), especially for owners of the 3gs who were looking forward to a thinner phone. I was about to get an iPhone 4 (fortunately it was sold out long enough for me to hear about the problem or I'd be stuck with one) but since Apple doesn't want to do the right thing and fix the problem (recall + transparent antenna coating) I will keep my money. If I am not a rare exception, then Apple is going to lose money assuming all customers are dumb enough to believe that displaying the bars wrong makes calls drop. Their software "fix" is just trying to make the problem less obvious on the screen. Quit being stupid, Apple. If you won't fix your flagship phone, driving people over to android or win 7 series, don't expect them to come back.

Reception? No prob...
By IT365247 on 7/12/2010 2:04:37 PM , Rating: 3
I put tape on my fingers.

RE: Reception? No prob...
By Chocobollz on 7/12/2010 3:25:50 PM , Rating: 2
Which "fingers"? :o

RE: Reception? No prob...
By InvertMe on 7/12/2010 3:48:41 PM , Rating: 3
I use a similar trick for birth control...

iphone 4S
By menting on 7/12/2010 1:29:16 PM , Rating: 3
personally, I think apple is doing this on purpose so they can release a version 2 of iphone 4 (maybe called iphone 4S??) and people will scramble again to get it.

RE: iphone 4S
By marvdmartian on 7/12/2010 2:19:11 PM , Rating: 4
Would the S stand for SUCKERS??? ;)

Clap, Clap, Clap
By btc909 on 7/12/2010 1:26:48 PM , Rating: 2
Congrats Steve Jobs this is the major tech blunder of 2010.

How about an app that detects when you are holding the phone wrong.

Duct Tape, just cover up those antenna bands & you are good to go!

RE: Clap, Clap, Clap
By vapore0n on 7/12/2010 4:34:25 PM , Rating: 2
Not to defend SJ but, I bet all other companies would like to have a major blunder that sells over 1.5M unit between pre-orders and on release day.

Worst part is he knows this. He knows that if we want his fancy device we will have to succumb to his will.

RE: Clap, Clap, Clap
By afkrotch on 7/13/2010 1:59:20 AM , Rating: 2
I bet he also knows that making these major blunders is just going to lead others elsewhere. Hence, Android doing exceptionally well.

Keep messing with consumers, expect to get bit later.

Nintendo Wii Wiimote solution??
By Fahlcor on 7/12/2010 1:37:19 PM , Rating: 2
Maybe this is just to simple of an idea but could apple just give everyone a slip on cover like nintendo does? I mean if those jelly cases can protect from personal injury and breaking TV's it should be able to stop you from touching the phone in a way that it does not like...

It sounds like just about any case prevents the issue if someone is finding that they are experiencing it.

I don't have one to try nor can I due to my local carriers but this just seems simple.

RE: Nintendo Wii Wiimote solution??
By acase on 7/12/2010 3:36:50 PM , Rating: 2
Sure, and they thought of that, but instead turned it into another way they can suck money out of the sheep.

RE: Nintendo Wii Wiimote solution??
By clovell on 7/12/2010 4:10:10 PM , Rating: 2
Dear God.... that's just sickening.

Good, but...
By Motoman on 7/12/2010 12:44:40 PM , Rating: 2
...still sad that they would recommend it anyway.

RE: Good, but...
By Motoman on 7/13/2010 11:44:39 AM , Rating: 3
...and predictably enough, AS USUAL, Apple tries to erase history now, deleting references to the CR report.

This bears saying every has always been true, and apparently always will be true: IF YOU BUY AN APPLE PRODUCT YOU ARE AN ABSOLUTE MORON WITHOUT RECOURSE.


By gookpwr on 7/12/2010 3:02:39 PM , Rating: 2
How long have antennas been working perfectly fine on cell phones now? I mean Apple even had working antennas for the previous generation iPhones. How do you screw this up seriously?

RE: Ummmm
By AssBall on 7/12/2010 3:47:43 PM , Rating: 3
It is like forgetting to put wheels on a car. Anyone could make that mistake...

By WayneCoffee on 7/12/2010 3:19:14 PM , Rating: 4
So when is iTape coming out?

By PrinceGaz on 7/13/2010 10:57:18 AM , Rating: 2
When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties

Surely right-handed people are more likely to touch that area on the lower left side as I would reckon most people hold a phone in their weaker hand, so that their dominant hand is free to operate it (tap on the screen), take notes while making a call, etc.

RE: Lefties?
By Camikazi on 7/13/2010 3:07:04 PM , Rating: 2
Yea I'm a rightie and hold my phone with left hand and so does every friend of mine who i have talked too. Only leftie I saw held his phone with right hand so seems you are right.

By wiz220 on 7/12/2010 1:36:13 PM , Rating: 2
Nice to see some media outlets finally standing up to Apple instead of just towing the line for fear of Steve's retribution. This gives a little bit of reassurance that Consumer Reports is still viable and independent.

By Setsunayaki on 7/12/2010 8:36:19 PM , Rating: 2
It does not change the fact that Consumer Reports has Reversed their opinion of a product after publishing its initial report.

This was caused by the sheer amount of people and their own experience with the product...

Regardless what the PRO-Crowd or ANTI-Crowd say, does not change the fact that visible problems exist and on a wide level enough to shake people up into complaining about them.

By icanhascpu on 7/12/10, Rating: 0
By marvdmartian on 7/13/2010 8:49:36 AM , Rating: 2
Moderating comments is one thing. Simply deleting a thread because you don't care to see people slapping down your product is something akin to a little kid deciding they don't want to listen to someone trying to correct them, by sitting on the floor with their eyes shut and their hands over their ears, loudly saying "LALALALALALALALALALALALA!!!!!" in order to cover up the sound of your voice.

In other words, it's simply childish.

Testing Something
By btc909 on 7/13/2010 3:00:51 AM , Rating: 2
Let me type up a Word document on my computer talking about the antenna issue on the iPhone 4 & even put in a hyperlink pointing to the Consumer Reports article, I'll save it to My Documents & i'll check in the morning to see if Apple deleted the document. With Apple having complete control i'm sure they will.

I'll probably have the file saved under my nightly backup, oh wait Apple probably would have figured that one out to, oh well.

By Jane999 on 7/13/2010 3:28:59 AM , Rating: 2
oh, bad for apple, seems the signal-loss problems influence much more.
Have to say iPhone is different from iPad, ipad is a new products, iPhone, as many fans see as upgrading. The iPad is hot than iphone and more continuous demand. True and as such iPad will get a bit of a pass on any bugs. “After all it is the first one.” But the iPhone, that’s mature. The market is much less tolerant of screw-ups on a product that’s been on the market for a while.
iPad is the totally freshman, you can get its so many new column or sites for it, such as iFunia iPad column.

By muhahaaha on 7/13/2010 1:29:25 PM , Rating: 2
Enough is enough.

False advertising, blatant lies, cover ups, PR bull...

And the average consumer thinks these products are some kind of status symbol and are of better quality than other products on the market?

Sheer ignorance.

Off with their head!

Oh, the irony
By Dorkyman on 7/13/2010 1:55:41 PM , Rating: 2
What is fascinating to me is that the most likely reason why the antenna design fault was not spotted during testing was because the new phones were encased while in prototype mode in order to look like current phones in public. In effect, Apple's "cleverness" wound up biting them on the ass--hard.

With the Consumer Reports article splashed everywhere today (WSJ, NY Times) and with the reports of Apple suppressing any mention of that article on its own message boards, this is a crushing blow to Apple's image.

I expect a halt to phone production and a recall of existing phones. Apple will replace the antennas with a painted or rubberized version.

Unintended Apple ads
By IntelUser2000 on 7/13/2010 8:32:21 PM , Rating: 2
The irony of all this is that it merely fuels attention towards Apple products, indirectly becoming like marketing.

All these "controversial" stuff Apple has been doing creates interest towards them, whether positive or negative, and I can't say that's a good thing or a bad thing.

Makes me wonder, the people criticizing Apple might be the REAL fanboys.

pretty good!?
By reader1 on 7/12/10, Rating: -1
In other news...
By icanhascpu on 7/12/10, Rating: -1
RE: In other news...
By bplewis24 on 7/12/2010 2:29:10 PM , Rating: 3
Why do people continue this lie about the "vast majority" are not having this issue? It's a hardware design flaw and defect . It is guaranteed to be present on every phone that was designed in this way. Perhaps people have bumpers or don't hold it the "wrong" way or live in an incredibly good reception area where even the signal degradation doesn't lead to a dropped call. However for the vast majority of people, IF you don't spend an extra $30 for the case and if you hold it there, you WILL have this issue. Because this is a hardware issue.


RE: In other news...
By jonup on 7/12/2010 2:55:43 PM , Rating: 1
Why do people continue this lie about the "vast majority" are not having this issue?

It is not an issue! It's how it was meant to be. Just ask Steve. The other people don't know.

RE: In other news...
By sviola on 7/12/2010 3:38:35 PM , Rating: 2
It's not an's a feature... ;)

RE: In other news...
By afkrotch on 7/13/2010 2:04:05 AM , Rating: 2
Signs of your significant other on the line about to break up with you. No problem, swap the phone to your left hand and get it to lose signal. If she/he can't tell you of the break up, it didn't happen.

RE: In other news...
By wgbutler on 7/13/2010 1:33:27 PM , Rating: 2

It's a hardware design flaw and defect .

Then don't buy the product. Or if you have already purchased the product and are not happy with it for any reason just return it for a full refund within 30 days.

Capitalism really does work! If a company makes sucky products people will not buy them and that company will go out of business. If a company makes good products then it will be rewarded with business from the demand on its products.

I don't see why so many people want to rant about a company or a product on an Internet web site when no one is forcing them to buy that product and those that have bought the product have a no questions asked 30 day return policy. Really, whats the appeal here? Are you guys all trying to be validated and relevant? Are you your own cheering team?

I have an iPhone 4, I paid an extra $20 for a small case at Best Buy (which I would have done even without the antenna design flaw) and I have no problems with it whatsoever. And I've never been happier with a phone. 15 years ago, a device like this only existed in my dreams.

I do think that Apple should bluntly acknowledge their mistake and offer a free case to any iPhone 4 purchaser who wants one. That would just be good business practice. But whats even more ridiculous is the class action lawsuit and ranting of random people on the internet about a cell phone.

RE: In other news...
By Sazar on 7/12/2010 10:22:32 PM , Rating: 3
The overwhelming majority of Toyota owners were not having issues and are happy with their cars and could give a rats ass about any of this.

But Toyota recalled a defective product.

I have an iPhone 4, I love the phone and I don't have any issues. BUT, I have seen many of my friends who were also ordered online have issues and I am not ignorant enough to say that this should not be something Apple deals with appropriately.

As I have said before, their Bumper case is not the answer because it is a pathetic, over-priced POS which will lead to the owners spending even more money for Apple branded chargers and docks, because that's all that will fit in the damn thing.

By roadrunner66 on 7/12/10, Rating: -1
RE: Sigh
By bplewis24 on 7/13/2010 12:05:24 AM , Rating: 2
You've never seen anybody hold the phone with the death grip? Really??? I guess you've never seen any of Apple's promotional and marketing materials, or their CEO holding the phone onstage during their press conference unveiling it, because they held it that exact way a good portion of the time.


RE: Sigh
By afkrotch on 7/13/2010 2:01:09 AM , Rating: 4
If you believe that any company, be it google microsoft or any other would just be your friends and give you anything you're nuts.

Valve gave me Portal for free.

RE: Sigh
By muhahaaha on 7/13/2010 1:22:52 PM , Rating: 2
Valve gave your Portal for free because Portal2 is coming soon, so they are basically prepping your wallet.

RE: Sigh
By Sazar on 7/13/2010 1:05:13 PM , Rating: 2
I don't want the bumper case from Apple.

I bought one, I returned it the next day.

It is the epitomy of everything wrong with Apple. It FORCES you to buy a whole bunch of new items because it is compatible with NONE of my accessories (licensed by the way), that don't wear an Apple logo.

So if Apple gives out Bumper cases, it will force users to spend a ton of money to buy new accessories or use the device outside the case when docking or connecting some speakers/headsets.

They can keep their crappy bumper cases.

Not So Fast.
By clovell on 7/12/10, Rating: -1
RE: Not So Fast.
By Brandon Hill on 7/12/2010 2:40:20 PM , Rating: 2
But shouldn't Apple just fix the glitch? I understand what you're saying, but you shouldn't have to buy a case to make your phone works as advertised.

RE: Not So Fast.
By clovell on 7/12/2010 3:21:50 PM , Rating: 2
Oh definitely, they should - it never should've made it out of design, much less engineering & QC. It reeks of a complete lack of field-testing. Apple should take a page from Nintendo, and mail out some nice phone cases to all current users, and bundle cases with all future purchases.

And, that's just for starters. At some point, they'll have to think of something more permanent and not rely on an accessory to ensure functionality.

RE: Not So Fast.
By Solandri on 7/12/2010 4:37:14 PM , Rating: 2
it never should've made it out of design, much less engineering & QC. It reeks of a complete lack of field-testing.

Since they lost a pre-production sample in the field, evidently they were field testing it. The problem was they were so paranoid about the field test phones being spotted in public, that they required them to be placed within a case to disguise its looks. Which also disguised the problem from their field testing.

Note to clueless managers and marketers: Field testing means using the phone in the field as typical consumers would use them.

RE: Not So Fast.
By clovell on 7/12/2010 5:38:08 PM , Rating: 2
Ah, geeze - hadn't realized that. I nominate Apple for Self-PotY.

RE: Not So Fast.
By Dennis Travis on 7/13/2010 3:57:59 AM , Rating: 1
Brandon, don't take this as a put down as it's not, but how would Apple fix the issue without a total redesign of the external antenna bands with some kind of coating on them so they would not be touched by the skin? How could apple give the fix to existing iPhone users? That is the part that has me scratching my head.

Recall every iPhone 4 and give the people a new one with the Antenna fix? That would cost Apple a lot of $$$! :D

RE: Not So Fast.
By EasyC on 7/12/2010 2:49:29 PM , Rating: 5
Hate to bust all the fruit-fanboys but the absolute, must-have function of any smart phone is to function effectively as a phone. When you design a phone that fails at this, then blame the consumer, then offer a bogus band-aid fix, you deserve ALL the ridicule you receive. Especially when you walk with the swagger of Steve Jobs.

RE: Not So Fast.
By clovell on 7/12/2010 3:18:49 PM , Rating: 2
You'll get no arguement from me there. Just expect the ridicule to be short-lived.

RE: Not So Fast.
By afkrotch on 7/13/2010 1:52:40 AM , Rating: 2
Not just a regular bogus band-aid fix. A $40 band-aid fix. Not even free.

Nintendo messed up the Wiimote. So, they gave out new wrist straps and a rubber condom for all Wiimotes already out there and every new one coming out. They didn't charge $40 for that.

RE: Not So Fast.
By Sazar on 7/12/2010 4:11:07 PM , Rating: 2
Basically, seat of the pants feel with my iphone 4 shows that it indeed has far superior signal quality than my old 3G.

The issue is that there are a multitude of users who DO have an issue and not just with the signal reception when holding the phone with the "death grip".

Many are also reporting issues with the proximity sensor and other problems.

And, I think that the Apple bumper case is one of the worst things ever. It almost REQUIRES you to purchase a whole new set of accessories for your phone. I'd rather buy something with better protection that is actually compatible with other products than have to buy a new Apple case and a bunch of new Apple branded peripherals to make it work.

There is retardation in this on many different levels, even though I actually do like the product because the screen is fantastic and the cameras are well above average. I just don't like the execution of all other aspects of the launch.

RE: Not So Fast.
By afkrotch on 7/13/2010 1:53:55 AM , Rating: 2
Well, the fact that Apple already had the rubberband case out there, means they must have knew the issue was an issue.

"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan

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