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Customers in Beaumont, Texas still get metered price gouging

Time Warner Cable has been under harsh criticism from consumers and politicians alike to stop their proposed tired internet pricing trials. The trials were to be started in Rochester, N.Y., Greensboro, N.C., Austin, Texas, and San Antonio, Texas. The trials would have seen users currently paying about $40 for unlimited bandwidth forced to pay $150 per month for the same service.

Time Warner has now announced that it is not going to be adding the new areas to its metered pricing trial. However, customers in Beaumont, Texas who are already paying for metered access will continue to do so.

Time Warner CEO Glenn Britt said in a statement, "It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption-based billing."

Much of the consumer protest surrounding the metered trials was in the Rochester, N.Y. area reports the AP. In that area, U.S. Rep. Eric Massa had said he was preparing legislation that would ban metered billing of internet access.

Timothy Karr from Free Press said, "We're glad to see Time Warner Cable's price-gouging scheme collapse in the face of consumer opposition. Let this be a lesson to other Internet service providers looking to head down a similar path."

Under the Time Warner metered plan, consumers would have paid at least an extra $1 per gigabyte over the miniscule monthly allotments provided. Streaming video would have been the hardest hit internet service under the tiered pricing plan. One gigabyte of data equals about three hours of streaming video.

Karr added, "Consumers are not going to stand idly by as companies try to squeeze their use of the internet."

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Got caught red handed
By ElementZero on 4/17/2009 10:27:15 AM , Rating: 5
"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption-based billing."

No, it's not that there was any misunderstanding. We all knew you were trying to screw us over, not 'help us out'. Oh wait...maybe your definition of 'misunderstanding' is "the ability to see the truth"

I'm glad that for once the government actually looked like it was going to do the right thing about this.

RE: Got caught red handed
By Bateluer on 4/17/2009 10:33:10 AM , Rating: 5
They'll try it again, there's no doubt about it. Hopefully, the people will stand up and slap them down again. The day I get a letter from my ISP informing me that I've been switched to a metered billing is when I'll cancel the service immediately.

RE: Got caught red handed
By oab on 4/17/2009 10:36:29 AM , Rating: 4
As of right now you might get the letter saying you are being cancelled for a TOS violation (ie: excessive bandwidth use).

//just sayin'

RE: Got caught red handed
By Mitch101 on 4/17/2009 12:14:39 PM , Rating: 3
I'm sure they will and I would also bet Time Warner defines a Gigabyte as 1000 megabytes instead of 1024 megabytes.

RE: Got caught red handed
By F3R4L on 4/17/2009 1:24:40 PM , Rating: 1
Um... industry standard is that 1024 is used for data storage and 1000 is used for data transmission. Don't ask why, that's just how it is. I think it has to do with simplicity when it comes do doing powers of ten...

RE: Got caught red handed
By Hoeser on 4/17/2009 1:34:24 PM , Rating: 3
I think you've got that backwards, mate. 1000 for storage (disk), 1024 for like... everything else.

RE: Got caught red handed
By mindless1 on 4/17/2009 11:44:29 PM , Rating: 2
Industry standard is that there is the on-paper theoretical max, expressed in binary (1024), then there are beancounters that don't want to go above that to account for real-world losses so they pick the smaller number.

In other words, in mathematics giga is 1000, but in a different discipline, computer science, it is 1024 because it exists in a binary system instead of a decimal system. Many people continue to argue it because they don't understand it can mean different things in different systems.

Similarly, a large duck is not as big as a large elephant, nor is a gigaduck as big as a gigaelephant.

RE: Got caught red handed
By theslug on 4/17/2009 1:51:50 PM , Rating: 4
A gigabyte is offically 1000 megabytes. It's a gibibyte (or binary gigabyte) that's 1024 mebibytes.

RE: Got caught red handed
By The0ne on 4/17/09, Rating: 0
RE: Got caught red handed
By croc on 4/17/2009 8:46:49 PM , Rating: 3
Officially? According to Wikipedia?

A gigabyte is officially 1 billion bytes. A byte could be 8, 9 or 10 data bits.

RE: Got caught red handed
By theslug on 5/22/2009 10:53:24 AM , Rating: 2
No, not according to Wikipedia. According to the International Bureau of Weights and Measures.

RE: Got caught red handed
By trabpukcip on 4/19/2009 2:32:13 PM , Rating: 2
Fact is the bi prefixes have come far too late in the game.

If they were around since at least the early 80's then it would not be such a problem now.

RE: Got caught red handed
By AntiM on 4/17/09, Rating: -1
RE: Got caught red handed
By Bateluer on 4/17/2009 11:36:35 AM , Rating: 3
People were more angry at Comcast's plan because of how they went about it. They weren't exactly forthcoming with their plans.

Had Comcast openly stated that they would begin instituting and enforcing a 250GB/month cap, there wouldn't have been a public lynching and an FCC smackdown.

RE: Got caught red handed
By wempa on 4/17/2009 12:43:44 PM , Rating: 1
Agreed. I have Comcast and I don't come anywhere near the 250GB cap. The unlimited plan just became the 250GB plan. That obviously wasn't an attempt to gouge customers. It was a deterrent to the top 1% of the people doing the downloading. If I had TWC, I'd be fuming at their ridiculously low caps. Unlimited would have become 40GB, which is low for somebody who even does moderate downloading or video streaming.

RE: Got caught red handed
By mindless1 on 4/17/2009 11:48:18 PM , Rating: 5
People are angry because they are not doing what is fair. They have the capacity to offer people 250GB per month so if someone only uses half that, their bill should be $1 less for each 10GB under that figure, down to a minimum of what is needed to service the account, perhaps $15 a month minimum.

In short, their claim does not jive with the facts. Paying per bandwidth necessarily means those who use less should pay less than they do currently, which is the majority of their customers.

RE: Got caught red handed
By fhaddad922 on 4/17/2009 2:05:39 PM , Rating: 2
Agree! Charging for bandwidth usage is the worst idea ever!!

RE: Got caught red handed
By The0ne on 4/17/2009 3:46:04 PM , Rating: 2
I was going to use the same quote for what I am about to say :)

Unlimited does not equal "consumption-based billing." If anything, consumption-based billing = milking the consumer of every penny.

RE: Got caught red handed
By FITCamaro on 4/18/2009 10:49:57 AM , Rating: 2
In complete agreement.

By cscpianoman on 4/17/2009 10:34:35 AM , Rating: 2
I am still not going to choose TWC when I head to Ohio.

I bet they saw people walk out in droves with the announced expansion of the tiered-pricing.

RE: And...
By oab on 4/17/09, Rating: -1
RE: And...
By waffle911 on 4/17/09, Rating: -1
RE: And...
By Motoman on 4/17/2009 12:18:10 PM , Rating: 1

Not meaning to feed the trolls, but just exactly how did you correlate a download cap with denying access to specific websites?

I think you may have your tinfoil hat on a little too tight. And by the way, wearing tinfoil (or aluminum foil) on your head actually would assist any EM radiation in getting to your brain - not shield you from it. Just so you know.

RE: And...
By waffle911 on 4/17/2009 12:32:22 PM , Rating: 2
Sorry, this was supposed to be in response to one of the posts below, the one linking to PFF.

RE: And...
By invidious on 4/17/2009 12:22:36 PM , Rating: 1
What exactly is right wing about exploiting your monopoly to price gauge your consumers? That sounds like "pure left-wing bull" to me.

If anything this is a liberal business model, a conservative business model would encourage long term growth, not pissing off consumers with short term pillaging. But of course that would require you to understand the difference between conservative/republican and between right wing politics/right wing economics which I do not expect is the case from your rant.

I am not even going to address your misguided views about censorship and how you think it has anything to do with some kind of right to cheap internet.

RE: And...
By smokediety on 4/17/2009 1:01:40 PM , Rating: 2
by your logic (specifically referring to "exploiting your monopoly to price gouge your customers....if anything this is a liberal business model, a conservative business model would encourage long term growth"), left-wing stooges run/ran the following entities:
Lehman Bros.
Washington Mutual
the multitude of other banks currently living off tax dollars

you see, THESE people all got rich off the gouging of customers and stupid practices, not "long term growth". GM and Chryseler, and to a lesser extent, Ford, all operated under the "cars are the monopoly on localized travel, and will never be defeated"...well, cars still are, but now your monopolied-minds are swiss cheesed with consumer backlash and government controls. congrats, liberals, you drove the big three nearly into the ground.

banks...i wont bother, because i'm done eating and its time to go ahead and work again.

RE: And...
By Ananke on 4/17/2009 1:08:37 PM , Rating: 3
Man, you don't have idea about economic ideologies. The American ISP market is extremly capitalistic, i.e. right wing. There is NO federal regulations, except radio frequencies. Municipal authorities give rights to particular ISP to build infrastructure in their territories, and municipalities grant the ISP local monopoly. The situation is the WIld Wild West, and the American consumers will be screwed for decades more, unless the federal government doesn't get involved and brake this monopoly practice, which eventually is left-wing policy :). So, you asking the Feds to grant free market is socialism, like in Europe.

RE: And...
By jconan on 4/18/2009 7:17:23 AM , Rating: 2
yeah that's if consumers agree with tier pricing. wonder what would happen if everyone in beaumont and other areas of proposed tiered internet billing canceled their twc internet contract. then again in someplaces cable is the only available high speed connection. pretty soon if no one speaks up the internet pricing is goin to go the same route as canada, europe, and elsewhere. gone are the unlimited internet bandwidth and potential cloud computing services.

it's about time some people stand up for their unlimited bandwidth that never really existed because of poor network infrastructure and territorial telecomm/network services.

RE: And...
By FITCamaro on 4/20/2009 9:03:32 AM , Rating: 2
Wow.....just wow.

Violation of the first amendment? I find it funny how liberals always scream this but then push for things like the fairness doctrine. Please tell me how bandwidth caps would violate your rights to say whatever you want? It might stop others from reading it if they didn't want to exceed their bandwidth cap, but it doesn't stop you from saying it.

And yes, the internet is a private thing. To access it you have to go through servers which are owned by private corporations which operate to make a profit.

As much as I am against bandwidth caps (or at least unreasonable ones), access to the internet is not a god given right. No one is violating your rights by refusing to give you access to it.

RE: And...
By RandallMoore on 4/20/2009 12:49:29 PM , Rating: 2
And yes, the internet is a private thing. To access it you have to go through servers which are owned by private corporations which operate to make a profit. As much as I am against bandwidth caps (or at least unreasonable ones), access to the internet is not a god given right. No one is violating your rights by refusing to give you access to it.

I agree completely. That concept is getting harder and harder for people to understand these days. Most people are fighting the wrong cause. They should be fighting the geographical monopolies that cause companies to be uncompetitive and greedy.

This reminds me of the people that scream about the patriot act. They NEVER consider the fact that when a phone call leaves your house, it is no longer PRIVATE because it is on a PUBLIC network. Should their be understood privacy? Of course! But there is not a guarantee and there never should be. That's the risk you take.

PEOPLE: Start fighting the right battle.

RE: And...
By strikeback03 on 4/17/2009 12:36:12 PM , Rating: 5
As much coverage as this has received on the local news here in Rochester, I'm going to guess a decent part of the population knows.

RE: And...
By smokediety on 4/17/2009 12:53:39 PM , Rating: 2
depending where in ohio you are going, you may not have a choice. I live in cleveland, and the vast majority is TWC with no other possibilities unless you want to go with a phone company like AT&T for your net and tv too. columbus is much the same, though it IS more even down there between TWC and cox (or comcast, i forget)

RE: And...
By Murst on 4/17/2009 3:25:48 PM , Rating: 2
In Cincinnati, you have two options:

1. Time Warner (8 mb or 16 mb w/ turbo ). Speeds are pretty much what TW states they are.

2. Zoomtown aka Cincinnati Bell ( 5 mb DSL ). I've had Zoomtown in 3 different places ( 2 apartments, and 1 house ), and in each case their speed never exceeded 1.5 mb. Cincinnati Bell also likes to do maintenance around 2-3 AM on weekdays, during which time your internet may go down for 15 min at a time.

Good luck!

RE: And...
By cscpianoman on 4/17/2009 7:26:54 PM , Rating: 2
I'm lucky in that I have a choice of ATT uverse vs. TWC. Not excited with the prospect of ATT or TWC, but if given a choice of the lesser of two evils at the moment, I will choose ATT.

RE: And...
By herrdoktor330 on 4/17/2009 7:55:31 PM , Rating: 2
actually... I live in Ohio and I won't change until they do it yet. But I have a move/transfer in a couple months and I'll definately let them note my account that if they do implement metered pricing here, I'll be a U-Verse customer faster than they can blink. We have that here too. ;) At least where I'm moving.

... and I have satellite to boot.

So I really don't need them and will take my bandwidth somewhere else. The only bad part is that I'm thinking of ponying up to two turbo enabled RoadRunner lines for 32-40mbps downstream done roundrobin on a ddt-wrt router. I don't think you can do that with DSL, due to bandwidth constraints on the phone drop.

BTW... what part of Ohio are you moving to? If you're in the NEO, holla.

RE: And...
By cscpianoman on 4/18/2009 10:38:06 AM , Rating: 2
I'll be in Columbus for medical rotations.

Have you seen COX's policy?
By Elk5432 on 4/17/2009 1:07:29 PM , Rating: 5
I was researching how I could save money on my cable bill when I came across the policy below. The prices (not 100% on this) Value package is $30/month, Preffered is $46/month, Premier is $59/month. Thats right, for $30/month you get 4GB cap:

Premier Package -Feature Maximum Limit
Maximum monthly bandwidth consumption cap 60 gigabytes download ; 15 gigabytes upload

Preferred Package -Feature Maximum Limit
3. Maximum monthly bandwidth consumption cap 40 gigabytes download ; 15 gigabytes upload

Value Package - Feature Maximum Limit
3. Maximum monthly bandwidth consumption cap 4 gigabytes download ; 1gigabyte upload

Economy/Lite Package - Feature Maximum Limit
3. Maximum monthly bandwidth consumption cap 3 gigabytes download ; 1gigabyte upload

The cost to cable companies per meg of bandwidth has dropped by possibly 10x (pulling these guesstimates out of my a-- :) ) since 2000 yet our cost for the same speed connection has stayed the same. Now they add this tiny cap.

I agree with the comments above, a reasonable limit is 250 GB. Their whole complaint was that a few bad apples were being bandwidth hogs and abusing their network. Putting these low caps isn't about solving those problems, it's an excuse.

Sadly, I'm all about free enterprise and the ol' adage of "if you don't like it, go somewhere else" so I hate being a whiner about this. Unfortunately, I don't have a choice of different cable companies and DSL just doesn't compete that well (in my opinion). More than likely though, I'm going to switch to DSL now.

Sorry for the long post, I usually just read. I actually created an account just to post because of how much I'm bothered by this.

RE: Have you seen COX's policy?
By Elk5432 on 4/17/2009 1:13:42 PM , Rating: 2
Minor note: Incase it wasn't clear, the speeds are higher for better packages. 1.5mb/sec for value, 9mb/sec for Preferred, and 15mb/sec for Premium.

RE: Have you seen COX's policy?
By hcahwk19 on 4/17/2009 4:38:08 PM , Rating: 2
I just had a conversation with a Cox technician the other day here in Tulsa. He told me that they are not setting limits like that here. He said the download/upload bandwidth caps are set high enough that only those who are trying to run servers out of their homes are affected. Even then, they only throttle those people down. When those people call about their internet slowing down, Cox asks what kind of computer they are running, and the answer is always that the person is running a server out of their home. So, in order for them to keep their faster service, they would have to switch over to a business line to run their server. He said that there are NO extra charges for going over the bandwidth cap. He mentioned that in Tulsa, they might even be looking at possibly removing some of the speed caps, because, in his words, "London just rolled out 100Mbps service." He said that Cox ran tests in Tulsa one night without speed limits. He said that since he and other technicians were not notified of the results, it means that those results were extremely positive.

RE: Have you seen COX's policy?
By The0ne on 4/17/2009 9:57:15 PM , Rating: 2
That's prob true where you are however I had a different experience. Out in spring valley I had the courtesy call to stop going over 10gig/month on download or they shut my connection down and I have to call in and explain why. This happened 3 times and I finally decided to move.

Do they honestly think I won't know that my connection isn't working? I laugh at these idiots.

Now I deal with TWC :)

RE: Have you seen COX's policy?
By icanhascpu on 4/17/2009 6:54:07 PM , Rating: 2
Looks like their company name is futureproof with that new change.

RE: Have you seen COX's policy?
By kyleb2112 on 4/19/2009 2:46:32 AM , Rating: 2
All this freaking out over tiered bandwidth is a little surreal to me. You guys seriously have been using all the bandwidth you want up until now? What's that like? In my world there's Death, Taxes and Bandwidth Caps.

I've been working under the Cox restrictions since I ran afoul of them ~2003. They're REALLY sensitive to your daily upstream. I got cut off and referred to the ominous-sounding "Abuse Line" when I was uploading family reunion video of all things (they should put that in their commercials). But I regularly exceed the monthly downstream cap(40 gigs) without incurring their wrath. Which begs the question, how much internet am I cheating myself out of now?

But I'm thrilled to see the villagers grabbing pitchforks. Hopefully cox will start feeling the heat too.

By SavagePotato on 4/19/2009 11:41:58 PM , Rating: 2
It's really becoming a bad situation.

I work for an ISP with very tight limits compared to what most people are used to, and the word abuse get's used a great deal when it comes to high bandwidth.

The problem is the times are changing and ISP's are not. I have had this conversation with administration regarding "abuse" versus how bandwidth consumption through many mounting "legitimate" means is growing.(I remember one situation with a lady blowing her bandwidth in about 3 days not realizing there is a cap or even what any of the numbers meant, because she got a video ipod for Christmas.)

It used to be an ISP could just say any heavy bandwidth was abuse because it was likely the "evil P2P" and against their terms of service. What is happening is ISP's are outright failing to realize the growth of non P2P bandwidth use. Things like Xbox live marketplace, itunes, netflix, even youtube. 20 megapixel cameras are more and more common, I imagine that makes for some damn big family photo albums as well.

The consumption of bandwidth is advancing beyond what ISP's are prepared for and many of them are out of touch completely with WHY it is advancing and just sweep everything under the "evil P2P" rug.

It is going to get worse as bandwidth demand grows further, and it is poised to explode over the next several years with streaming content, and things like live consoles(the onlive for example)

Where something is going to finally give, I do not know.

It will still happen!
By jacc1234 on 4/17/2009 10:28:09 AM , Rating: 2
They are just waiting for the heat to die down and will start to roll this out quietly. I hope the legislation passes to prevent metered billing.

Everyone who is interested in working for a better internet should go to
and write there representative. There are also some petitions going on that might help. If just sit here and bitch but don't take any action nothing will change.

RE: It will still happen!
By therealnickdanger on 4/17/2009 11:02:17 AM , Rating: 2
RE: It will still happen!
By waffle911 on 4/17/2009 12:45:48 PM , Rating: 3
That link is right-wing propaganda. The risk here is NOT editorial discretion. This IS the risk of censorship. If it means limiting access to freely available information, IT IS CENSORSHIP. Editorial discretion DOES NOT ENTAIL blocking sources of information IT IS NOT RESPONSIBLE FOR; THIS IS A VIOLATION OF THE FIRST AMENDMENT. The author there is actually surprised that conservative groups are actually supporting net neutrality because it benefits them, just because it 'unfairly benefits leftist views by not censoring them.' He makes the comparison to the New York Times choosing not to run an ad about the KKK. That is editorial discretion because they would be responsible for directly profiting from the placement of an advertisement for something that people would find offensive. But here's the catch: THE INTERNET IS NOT A PRIVATE PUBLICATION OR PRIVATE BROADCAST COMPANY. By restricting traffic to certain sites, telecom operators are effectively censoring in the same manner as China's government blocks websites that offer opposing views to those of China's leaders. So why should we allow telecom operators to discourage traffic to sites that oppose the views of the telecom industry's leaders?

RE: It will still happen!
By therealnickdanger on 4/17/2009 1:49:22 PM , Rating: 2
Given a choice between government control and telecom control... which would you choose?

RE: It will still happen!
By Bateluer on 4/17/2009 5:38:13 PM , Rating: 2
Difficult question. Controlled by Corporations or controlled by the government?

Of course, a corporation can run effectively. The government run a lemonade stand.

RE: It will still happen!
By shin0bi272 on 4/18/2009 10:09:22 AM , Rating: 2
seriously not everything is right wing propaganda. So go take a valium and GTFO

Teired Tv watching
By Captaint on 4/17/2009 12:08:48 PM , Rating: 2
While they are at it, why don't they propose tiered tv watching? Yet another revenue stream to squeeze blood out of a turnip.

RE: Teired Tv watching
By twhittet on 4/17/2009 12:52:30 PM , Rating: 2
Tiered tv would be amazing - if they let you choose the channels you want, and had a reasonable price - neither of which would ever happen.

RE: Teired Tv watching
By Bateluer on 4/17/2009 12:55:56 PM , Rating: 2
I think you mean A la cart, not tiered TV. A la cart would mean you can pick and choose only the channels you want and pay for them only. This would be a far better consumer friendly plan than the current plans which offer 99% BS channels that people don't care about.

Shoot, my plan would be national news stations, SciFi Channel, History Channel, Disovery, National Geographic, Military, Science, possibly one or two others.

RE: Teired Tv watching
By rjdriver on 4/17/2009 1:20:29 PM , Rating: 2
We already have tiered TV watching:

Basic Cable
Expanded Basic

And remember, with all these channels, you are paying to watch commercials.

Charging for Internet bandwidth is so that people disgusted with paying the rebroadcasters (cable, Sat. FIOS) so much for so little, who are trying to get their TV for free on the Net will have to pay for all that extra bandwidth that HQ video streaming/downloading uses.

TW sees the handwriting on the wall as people have started to abandon the rebroadcasters for the free stuff on the Internet. They'll find a way to make us pay for it, one way or another.

Too bad more people didn't understand that, since the networks started broadcasting digitally, well over half (and probably as much as 80% in urban areas) of cable and FIOS subscribers no longer need these services to get a crystal clear picture.

With a 30 year old rooftop antenna and a digital TV, I get 22 stations over the air as far as 65 miles away. All of them clear with no distortion or interference. Hi Def over the air is even crisper than over cable, and having it for free is just the icing on the cake.

Of course, if you just have to have your Lifetime movies, then this is not for you. But analyze your viewing habits. How many shows do you consider "Must See"? Do you really need the cable only networks?

NATIONAL CANCEL CABLE (FIOS and Sat.) DAY is June 30, 2010. Join the movement. Send a message.

With digital, there are six broadcast slots available for every local network affilate in your area. Your local ABC affilate could also be rebroadcasting ESPN, Disney, A&E, Lifetime, and the History Channel for free over the air. Why aren't they? Because we have all been paying to get these channels for over twenty years, and ABC isn't about to give up that cash cow without a fight.

Send a message. Tell ABC and all the other companies that own the cable channels that you've had enough.

NATIONAL CANCEL CABLE (FIOS and Sat.)DAY is June 30th 2010.

Plenty of time to try an antenna and see if this is for you. If you are within 20 miles of the local stations start with a $20 set of rabbit ears. When you see what that can get you, imagine what a real antenna on the roof will do. Of course, I know you'll be tempted to cancel sooner when you do.

RE: Teired Tv watching
By Hieyeck on 4/17/2009 3:08:29 PM , Rating: 2
I don't know about you, but my turnips are grown with 100% natural blood, sweat, and tears and planted in a giant mash of human corpses.

Yum, all natural goodness.

What minunderstanding???
By frobizzle on 4/17/2009 10:49:39 AM , Rating: 2
"It is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption-based billing.

The only thing clear is that Time Warner purportedly wanted to go to a tiered plan based upon download quotas, claiming they need to do it to provide adequate bandwidth to all users, yet are unwilling (or more likely, unable) to produce any data supporting their case.

The reason they picked Rochester out of all the possible communities in New York State is that Rochester is the only area in the state that does not have FIOS, nor is it likely to ever have it. :(

RE: What minunderstanding???
By bmheiar on 4/17/2009 5:38:13 PM , Rating: 2
Also the same thing here in Austin, Tx & surrounding areas (Round Rock, Cedarpark, Georgetown, Kyle, San Marcos, & etc.), there is no FIOS. I have already contacted Verizon via email about when FIOS will be available here. This is the reply I received a couple of days later.

Dear B Heiar,

Thank you for contacting the Verizon eCenter. I have received your email dated April 10th, 2009 regarding FIOS availability. My name is Ms Waters.

We appreciate your interest in Verizon services.

We regret that we do not have a schedule for FIOS availability.

To better assist you, Verizon has a specialized FiOS Support team available to assist you by phone 24 hours a day, 7 days a week. Please call (888) 553-1555 for FiOS related support.

For online support and live chat assistance, please visit us at:

The FiOS Support team will be able to assist you. If you have any additional questions, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Ms Waters
Verizon eCenter

RE: What minunderstanding???
By shin0bi272 on 4/18/2009 10:11:10 AM , Rating: 2
yeah I got that same email for Durham NC (50 mi from g'boro)

and we keep going down
By mattusa on 4/17/2009 2:29:34 PM , Rating: 4
What is ridiculous is that ISP are overall trying to cut our bandwith down when in Europe, it's a fight to who is going to provide the largest bandwith for the cheapest price.
15mb/s download??? What a joke! My brother has a fiber optic connection and he pays $25 euros/month, 100MB/s, unlimited (He lives in France).And that includes his phone service for God sake!
In Europe, they keep building more sophisticated networks. Here, we just keep patching old one, and get charge more for less.
The big picture: we are just killing technological progress. Our country keeps getting further behind the rest of the industrialized countries. The government better do something about it if they wish to keep their #1 spot of most powerful country in the world.

RE: and we keep going down
By shin0bi272 on 4/18/2009 10:17:06 AM , Rating: 2
yep we have some of the slowest internet in the world. China is 100% fiber, so is Japan. We still have people who can only get dialup over copper lines. Meanwhile the companies who offer highspeed internet complain when people use 100% of their allocated speed more than 2 minutes a month.

My friend works for TWC in Greensboro NC and he tested my bandwidth and I had transferred 105gb in a month! I wasnt even trying to download a lot of stuff either... I used to download a lot more than I did last month and it was still too much for TWC.

By Jeff7181 on 4/18/2009 12:49:32 AM , Rating: 2
I have no issue paying for what I use. What I don't like is paying exorbitant amounts for what I use. Implement a more realistic metered scale and people won't hate it so much...

Maybe $15/mo flat fee that would include 60 GB of bandwidth. Additional bandwidth would be 25 cents per GB. So if you use 100 GB of bandwidth, your bill at the end of the month would be $25. If you use 200 GB of bandwidth, your bill would be $50.

I think this is reasonable... it works out to about what I'm paying now for Comcast with the 250 GB cap. They could even charge more for upstream bandwidth... like 25 cents per GB downstream and 40 cents per GB upstream.

It will add to the cost of streaming video, such as movies from Netflix... but 25 cents per GB isn't outrageous. It would cost like $1 to stream a DVD quality movie... not bad at all in my opinion.

By shin0bi272 on 4/19/2009 2:23:54 AM , Rating: 2
you dont have an issue with it now. Wait till you go over your bandwidth by a lot and get a 500 dollar cable bill one month.

So I am still screwed.......
By reevesracing on 4/17/2009 7:05:18 PM , Rating: 1
Great....They drop it everywhere else except for where I live! Stupid assholes....I can't wait to cancel their service!!!!

RE: So I am still screwed.......
By Jalek on 4/18/2009 3:56:14 PM , Rating: 2
Verizon should put Beaumont, TX on a priority list for FIOS. They'd probably have better-than-average conversion rates without even needing a lot of promotion.

Conspiracy Theory
By Golgatha on 4/17/2009 10:38:56 AM , Rating: 1
I wonder if this has anything to do with the guilty verdict against The Pirate Bay?

RE: Conspiracy Theory
By Ananke on 4/17/2009 1:09:49 PM , Rating: 1
Man, you don't have idea about economic ideologies. The American ISP market is extremly capitalistic, i.e. right wing. There is NO federal regulations, except radio frequencies. Municipal authorities give rights to particular ISP to build infrastructure in their territories, and municipalities grant the ISP local monopoly. The situation is the WIld Wild West, and the American consumers will be screwed for decades more, unless the federal government doesn't get involved and brake this monopoly practice, which eventually is left-wing policy :). So, you asking the Feds to grant free market is socialism, like in Europe.

By amazinjess on 4/17/2009 12:59:00 PM , Rating: 2
Basically Time-Warner cut all the other programs because there was major public outrage about it. Galveston took it willingly obviously. GALVESTON THE NOISIEST WHEEL GETS THE OIL! Boycott those MF-ers...

bandwidth metering/price gouging
By jdryner on 4/17/2009 1:34:15 PM , Rating: 2
Maybe Time-Warner should apply a little KY next time, before it tries to screw its customers...and maybe a little cuddly pillowtalk. Thank god I don't have these greedy slugs for my ISP.

Beaumont Texas?
By Belard on 4/17/2009 5:49:59 PM , Rating: 2
Why do those in Beaumont, Texas have to be screwed?

All those people who live there need to cancel their TWC accounts as well. I had gotten a hold of my other friends on TWC about this rip off and they were also prepared to drop service and go else ware. Where I live, we have FIOS... I haven't switched because it costs the same and I myself don't actually use or need such speed.

To CAP high speed internet is to kill the need for high-speed interent. YouTube, internet radio and online gaming would have gone past their rip-off price levels.

"Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine." -- Bill Gates
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